Castle Rock Chrysler Dodge Jeep Ram

Castle Rock Chrysler Dodge Jeep Ram is one of the best dealerships i have ever been to, they are expanding and building a beautiful new facility to serve more of their customers. We have been going there dealerships i have ever been to, they are expanding and building a beautiful new facility to serve more of their customers. We have been going there for over 4 years now and they never let us down. We are very pleased and have purchased 3 vehicles there now as well. More

Brandon Kahrim was great. Major complaint was it took a month before they could work on my car. Major complaint was it took a month before they could work on my car. More

Brandon was great! Major issue is it took over a month to get an appointment and my car was not useable that entire month and had to find alternative transportation du Major issue is it took over a month to get an appointment and my car was not useable that entire month and had to find alternative transportation during that time. More

Brandon was simply awesome to deal with. He kept in great communication with me and just about the nicest guy that I have ever met. He kept in great communication with me and just about the nicest guy that I have ever met. More

Overall a smooth transaction. Everything was done remotely and pickup went pretty well. There were some cosmetic defects that I wish the dealer had caught beforehand but other tha Everything was done remotely and pickup went pretty well. There were some cosmetic defects that I wish the dealer had caught beforehand but other than that it was great More

They quickly ascertained the issue and made immediate, warranty-covered repairs. This allowed me to quickly get back to a normal schedule. warranty-covered repairs. This allowed me to quickly get back to a normal schedule. More

FANTASTIC SERVICE! The vehicle was priced right and they gave a great price on my trade. The vehicle was priced right and they gave a great price on my trade. More

Service was awesome. I would never go anywhere else for my service needs. Truly an amazing experence. I would never go anywhere else for my service needs. Truly an amazing experence. More

They had vehicle for a week. Recall took 20 minutes! No parts! Didn’t do the second recall, told to come back! Recall took 20 minutes! No parts! Didn’t do the second recall, told to come back! More

If I could give you negative stars, believe me I would. I have been waiting since 12/22 for a loner vehicle, which I was told would be provided to me by the extended warranty I was conned into purchasing. I have been waiting since 12/22 for a loner vehicle, which I was told would be provided to me by the extended warranty I was conned into purchasing. My Jeep has needed repairs since at least November of last year, however because I can not get a loner vehicle, I've had to wait since last December, continually rescheduling the appointment. I have told anybody that hears my voice yo NEVER EVER purchase ANYTHING from your dealership. I have even left messages, both on the phone and written ones taped to the manager's computer, with NO return call EVER!! How can a dealership ONLY care when they are selling the vehicle however don't give a xxxx about the customers after they are signed!! This has not only happened to me but others that I have direct knowledge of. The,service department is by far the WORST service department I have EVER encountered. Almost every time I need to get something done, I have to file a complaint with Jeep and go that route to accomplish anything!! More