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Castle Rock Chrysler Dodge Jeep Ram

Castle Rock, CO

Overview
Reviews
4.4
591 Reviews
Call Dealership (720) 733-7003

1520 S Wilcox St

Castle Rock, CO

80104

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Showing 591 reviews

July 10, 2023

Repair for stop/start feature was scheduled almost a month out. When work was completed, I was told it would take several engine cycles for the computer to start working the auto stop/start feature. Aft More

by NSPARKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon?
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April 26, 2023

Very poor customer service. They damaged my vehicle and are telling me they can’t do anything about it. Katie Lawrence is as worthless as they come!! Go anywhere else More

by Acesdenver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Katie Lawrence , Johsua Lank
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March 13, 2023

Love Castle Rock Jeep! They always get me in quick and take care of everything I need! More

by Carriespinks3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Medina gets 5 stars!
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Mar 14, 2023 -

Castle Rock Chrysler Dodge Jeep Ram responded

Thank you for the feedback, Carriepinks3! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

March 10, 2023

It takes too long to get an appointment otherwise service and time was well spent More

by Drktar
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Johsua Lank
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Mar 11, 2023 -

Castle Rock Chrysler Dodge Jeep Ram responded

Drktar, thank you for the 5-star review! We appreciate your feedback and your continued patronage. We know your time is valuable and we hope to deliver a quicker appointment time for your next visit.

January 05, 2023

Filled out a credit app and hadn’t heard anything. Was chatting with somebody on the website and they asked for my email to send me my credit app results. I never got anything. I called them and told More

by Ryan8269
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AA
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Jan 06, 2023 -

Castle Rock Chrysler Dodge Jeep Ram responded

We apologize for not meeting your expectations, we're looking into this more but if you'd like to provide us more context, please call 720-733-7016 and ask for General Sales Manager, Dennis. Thank you.

Jan 06, 2023 -

Ryan8269 responded

Well, the deal already ended on the 3rd and you didn’t respond to my message to the dealership until after I posted a public comment and the deal was over.

December 30, 2022

Ease of service appointment; professional staff; speed of service; communication was good; I will definitely return to this dealership again. More

by Tina.ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johsua Lank
Report | Print
Dec 31, 2022 -

Castle Rock Chrysler Dodge Jeep Ram responded

Thank you for the feedback, Tina.ruth! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

November 24, 2022

Routine service. Done competently and courteously. I was new to the dealer and I will returnn More

by Fjobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 25, 2022 -

Castle Rock Chrysler Dodge Jeep Ram responded

Thank you for the feedback, Fjobrien! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

October 19, 2022

Absolute first class service from beginning to end in my recent appointment. Vehicle was ready on time and without any issues. A special shout out to my service rep Brandon. He was extremely courteous, prof More

by goulettedt1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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Oct 20, 2022 -

Castle Rock Chrysler Dodge Jeep Ram responded

Goulettedt1, your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and we are glad that Brandon was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come.

October 11, 2022

Excellent customer service in a timely manner. They go above and beyond and I look forward to working with them again. More

by ED.Stanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia, Brandon
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Oct 12, 2022 -

Castle Rock Chrysler Dodge Jeep Ram responded

Ed. Stanley, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.

October 11, 2022

Service great Sales great Really liked the Manager I would do business again with Aallthrer More

by Jiggertanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johsua Lank
Report | Print
Oct 12, 2022 -

Castle Rock Chrysler Dodge Jeep Ram responded

Your great feedback truly made our day, Jiggertanner! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come.

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