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Castle Subaru McHenry
McHenry, IL
33 Reviews
Welcome to Castle Subaru of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience.
At Castle Subaru of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 2:00 PM
Sunday Closed
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Showing 33 reviews
July 09, 2023
After reviewing 2 prior comments, I feel obliged to write my good new Subaru buying experience with salesman Matt Wollman. Autoplex hires more non-productive crew than necessary, but if you are paired with a my good new Subaru buying experience with salesman Matt Wollman. Autoplex hires more non-productive crew than necessary, but if you are paired with a good salesman it is a good shopping experience: No hidden fees, Little Pressure, Allows for longer Road Test given the circumstances, Price Flexibility, No tricky Sweet Talks as I have seen in many other places where salesmen are working for their own greed, not doing a decent business for their dealership boss. Watch out on salesman who is more interested to sell you an used car for his own steep profit than fitting your transportation need. Think this: if a prior owner likes his/ her own car so much without a problem, why does it need to be sold to new car dealership? This is very simple logic hiding the fact that most used cars got some serious problems covered up while the dealer extra profits on you selling extended warranty. More
by Hong Chan
Employees Worked With
Matt Wollman
February 21, 2023
Worst dealership I’ve ever been to. Calls get directed to people who have no idea what your talking about. Managers won’t return calls or voicemails after repeated left messages. Adviso Calls get directed to people who have no idea what your talking about. Managers won’t return calls or voicemails after repeated left messages. Advisors are unhelpful and Unknowledgeable. Unwilling to understand the problem and frustration of what’s wrong with cars. Was told I have to pay to diagnose a problem on my car that was directly related to work that was done on my car from the mechanic there. Mechanics seem to not know much about cars and neglect what the clients say is wrong with vehicle. Mechanics will take apart parts of your car and not put it back together properly then never write it in the service record. Went in three times for the same problem and they couldn’t even fix it. Went in on a separate occasion to get fluids changed, got my car back with no fluids even added.Would highly not recommend anyone going to this dealership. Dishonest and unhelpful. Will leave you with more problems then you started. Everytime I go there it’s a bad experience. More
by B
Employees Worked With
David longhurst, manager J.R, couple mechanics
February 03, 2023
I received a Truecar price from the dealer with a $3600 discount on a New Outback Limited XT in December. I visited the location three times and they never were able to provide the car. I had questio discount on a New Outback Limited XT in December. I visited the location three times and they never were able to provide the car. I had questioned them on my visits and they always assured me it would be a new car but they stated it would be new until they called me a few days after my last visit to tell me it would be a loaner. Bait and switch. Also the salesman (Austin) would play stupid and would apologize for every issue but would make little effort to correct the problem. There are many dealers that don't play games, I recommend you try another dealership or prepare yourself for the shenanigan's many dealers are know for. Lastly the contacted me today 2/3/23 to tell me that i could come and test drive the loaner and that it could be available by the end of February. More
by tom
Employees Worked With
Austin
