Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Castle Subaru of Portage - Service Center
Portage, IN
134 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
134 Reviews of Castle Subaru of Portage - Service Center
Sort by
February 13, 2024
Love Subaru Service Dept. They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I They are ready as soon as I pull my car in no waiting always ontime with appt. Always in and out on my way when dropping off or picking up my car. I love the text messaging during the entire process so if unforeseen problem arises it is dealt with immediately and do not have to reschedule another appt. More
by dsnikda
Employees Worked With
Service Dept Staff is always on top of their game. Keep me informed throughout the whole process by text.
Helpful November 28, 2023
Great experience. .From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Ver .From Samantha who set up appointment and loaner vehicle , Ted Smith service advisor, who accepted auto and kept us up to date by text, phone etc. Very impressed with video from service department explaining what problem was and status of vehicle. Ted was excellent with follow up throughout. Castle Subaru dealership with Dave Eisin, sales manager and Frank Salinas our salesman are reason we drive out further for service on our vehicle. More
by evebevis
Employees Worked With
unknown video employee in service
November 21, 2023
After another service event, I will be going back when necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff a necessary. Every time I take my car there for service I wait hours for a call back and end up having to go back to have something redone. The staff are pleasant however, the service could be better for the amount they charge. More
by conway.sarah
Employees Worked With
Samantha
August 02, 2023
The worst CUSTOMER SERVICE I’ve experienced in a long time. No return calls. Trying to sell services I don’t need or want. time. No return calls. Trying to sell services I don’t need or want. More
by qualitytr
March 15, 2023
We are happy with the sales experience and vehicle set up. Our first service visit was positive, friendly and efficient. up. Our first service visit was positive, friendly and efficient. More
by jeanneturner303
Employees Worked With
Other Employees :
Joe Amore - Sold us our 2020 Forrester as well as our 2022 Forrester
February 07, 2023
Investigated possible oil leak and found only a small spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. spill which they cleaned up and I was on my way with a complimentary next oil change. Thank you for your service. More
by ajwahmhoff
Employees Worked With
Service only
September 20, 2021
Everyone is very pleasant and Knowledgeable Very comfortable Lounge room.Love everything about the Subaru Especially Adjustable seats for comfort. comfortable Lounge room.Love everything about the Subaru Especially Adjustable seats for comfort. More
by Sheryl
Employees Worked With
Other Employees :
Service department
August 26, 2021
Always Pleasant,efficient trustworthy and they do good work and they washed my car. work and they washed my car. More
by jameneakis
