Castle Volkswagen Downers Grove

Horrible experience. Save your time and dignity and don't visit this dealership. Bill the sales manager was fine but then I was handed off to a salesman that LITERALLY told me "I don't care if we make this d visit this dealership. Bill the sales manager was fine but then I was handed off to a salesman that LITERALLY told me "I don't care if we make this deal, we've sold like 7 cars today." I was asking for $5 dollars less a month on the payment. Yes 5. This salesman is the reason why there's a stereotype about car dealers. More

Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!! extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!! More

Sitting here waiting for the paperwork on the second Jetta I’ve now leased from these guys. I will be back for a third...no question. Jetta I’ve now leased from these guys. I will be back for a third...no question. More

Always have a great experience at Pugi in Downers Grove. My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the fut My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the future so I can plan accordingly. they even washed my car! More

My family and I had a great experience this week with this dealership. We got a fair deal for the car we purchased, the staff was knowledgeable and accommodating, and it’s was an overall positive experie this dealership. We got a fair deal for the car we purchased, the staff was knowledgeable and accommodating, and it’s was an overall positive experience. More

Had a great experience at Pugi as I was a challenging customer and they worked with me to get me into a new GTI! Great service even in this difficult time customer and they worked with me to get me into a new GTI! Great service even in this difficult time More

Great Purchase Experience I recently purchased a used vehicle from Pugi VW. I had the great fortune to be connected with Scott Spisak, the Pre-Owned Manager. Through him, I met I recently purchased a used vehicle from Pugi VW. I had the great fortune to be connected with Scott Spisak, the Pre-Owned Manager. Through him, I met his associates, DeVon Brown, Sales, and Odis Horne, Finance Manager. It was a pleasure to work with this team of professionals. I was well-treated, got a great deal, and the paperwork was completed in no time. If you want a good shopping experience, I suggest you look up Scott. More

New sales leadership is top notch The new sales leadership at Pugi is amazing. I just bought a car and had a few issues that were handled immediately and without question. Nice to know The new sales leadership at Pugi is amazing. I just bought a car and had a few issues that were handled immediately and without question. Nice to know the dealership has your back. Thanks. More

My daughter and her husband had a very bad experience that is to long to get into. All that matters is that I put the word out there that this dealership and it’s GM and Sales Manager are xxxxx of the bu that is to long to get into. All that matters is that I put the word out there that this dealership and it’s GM and Sales Manager are xxxxx of the business. So bottom line steer clear of the dealership More

I had the most amazing experience working with Javier and Chad from Pugi VW. They helped me get exactly what I was looking for, and spent the time going through every detail of the Tiguan with me. All of t Chad from Pugi VW. They helped me get exactly what I was looking for, and spent the time going through every detail of the Tiguan with me. All of the pricing that is on their website is the ACTUAL price, not like other dealerships that include all of the discounts and you actually qualify for NONE of them!!! I did not feel rushed or pressured when working with them. If you’re in the market for a new car please go to Pugi and make sure to see Javier or Chad, they make you feel like family!!! More