Castle Volkswagen of Schaumburg

Great service!Made a appointment day before for early Great service! Made a appointment day before for early morning, upon arrival I was told by service advisor that it will take about a hour and a half Great service! Made a appointment day before for early morning, upon arrival I was told by service advisor that it will take about a hour and a half to complete the service of (oil change, brake fluid flush and tire rotation) and as promised the service was complete with in that time. I also asked few questions regarding the vehicle and warranty and the advisor John Mc was very knowledgeable. More

Great customer service and very helpful people. While waiting for the vehicle to arrive they kept in touch with me updatng of the status. Thank you. waiting for the vehicle to arrive they kept in touch with me updatng of the status. Thank you. More

Great service, thank you very quick and profesional, I am glad I went. The price was ok also. The only observation is that my Tiguan was not car wash, maybe I need to ask for that, not sure, because in St Ch glad I went. The price was ok also. The only observation is that my Tiguan was not car wash, maybe I need to ask for that, not sure, because in St Charles they always do it. More

Excellent customer service! He patiently listens and explaining to me the answers to my queries. He makes sure that i get all the things i need at the end of his shift! Keep up the good work! explaining to me the answers to my queries. He makes sure that i get all the things i need at the end of his shift! Keep up the good work! More

Great Service Advisor The Service Advisor was great. He was very knowledgeable and was able to answer all my questions, including other questions about my vehicle unrelate The Service Advisor was great. He was very knowledgeable and was able to answer all my questions, including other questions about my vehicle unrelated to present visit. Repairs were done quickly and the car came out sparkling clean. A very pleasant experience overall. More

Great Service and use of technology I've had VWs for more than 15 years and been going to Fox Valley VW for most of those years. I've always been happy with their service. I especially I've had VWs for more than 15 years and been going to Fox Valley VW for most of those years. I've always been happy with their service. I especially like how they use technology and are very accessible. Shortly after dropping of my vehicle for an oil change, I received a text message informing me I could simply reply to the message and the service rep, John, would get in touch with me. Such a great way to evolve and use technology. More

Outstanding customer service from Ken Ritz. Great friendly service Fixed the issue with my car in the time promised. Would highly recommend this dealership. Thanks friendly service Fixed the issue with my car in the time promised. Would highly recommend this dealership. Thanks More

Matt made my day so productive Matt was very professional on his job without wasting my time with the typical superficial American friendly conversations that I encounter often. Ma Matt was very professional on his job without wasting my time with the typical superficial American friendly conversations that I encounter often. Matt did exactly what I expected and his use of language was very courteous and clean. That was very nicely done. More

First Time Buyer Very awesome experience, Leo gave me all the information needed and more. I would recommend this dealership to anyone in the future. First time car bu Very awesome experience, Leo gave me all the information needed and more. I would recommend this dealership to anyone in the future. First time car buyer and made that very easy as well. Thank you all! More

Shout out to all the personnel of fox valley VW in schaumburg for their great service. Specially to Leonardo Sfoundoris. For all his help. Than you!! schaumburg for their great service. Specially to Leonardo Sfoundoris. For all his help. Than you!! More