Castle Volkswagen of Schaumburg

It was very good. I have no complaints. The service center person was very helpful, polite and very expedient with the service of my car. I have had all good experiences with this dealershi The service center person was very helpful, polite and very expedient with the service of my car. I have had all good experiences with this dealership. More

The dealer was welcoming and gave a estimate time frame for the work completed. Offered coffee and a washed car which was nice. Happy experience. for the work completed. Offered coffee and a washed car which was nice. Happy experience. More

good service Just in for an oil change. Very happy it took less than 45 minutes. John (service dept.) made sure everything was taken care of. Appreciate the goo Just in for an oil change. Very happy it took less than 45 minutes. John (service dept.) made sure everything was taken care of. Appreciate the good service. More

A+ Customer Service Yet again, I am so happy I purchased with Fox Valley VW. Setting up the service appointment was quick and easy. Arriving to the dealer, I was greated Yet again, I am so happy I purchased with Fox Valley VW. Setting up the service appointment was quick and easy. Arriving to the dealer, I was greated quickly and warmly by John, who offered to arrange a ride for me to run a couple of errands during the oil change and maintenance. I have dealt with a local VW dealer for years and never gotten the level of service and professionalism Fox Valley consistently demonstrates. More

Fantastic service. . Everyone was very polite. Quick turnaround and I knew exactly how much the repair would cost. Clean waiting area. Love the coffee. Courteous!. turnaround and I knew exactly how much the repair would cost. Clean waiting area. Love the coffee. Courteous!. More

Fox Valley VW has served me well. I have serviced my 2015 Passat TDI there for the last 3 years and prior to that my Jetta TDI. They have been competant, informative and fair. I look forward to continuing us Passat TDI there for the last 3 years and prior to that my Jetta TDI. They have been competant, informative and fair. I look forward to continuing using this dealership for my VW needs and services More

Great service, a porter was able to drive me to my home after dropping off my vehicle in the morning, and the work was performed and timeframe they indicated after dropping off my vehicle in the morning, and the work was performed and timeframe they indicated More

Ozzy was great to work with. Highly recommend them to anyone. I came in from Memphis, TN to purchase the 2012 Touareg. I worked it all over the phone. Flew in inspected the car and took care of the pap anyone. I came in from Memphis, TN to purchase the 2012 Touareg. I worked it all over the phone. Flew in inspected the car and took care of the paperwork and was out the door in a few hours. More

Great service! ken communicated to me throughout the entire process and even over delivered by having the car washed for me. Ken was respectful of my time and had me on my way in a timely fashion. entire process and even over delivered by having the car washed for me. Ken was respectful of my time and had me on my way in a timely fashion. More

I did not make things easy for John but he dealt with us patiently. There was no pressure and he wanted us to make sure we got what we want. It was definitely a different car buying experience in a good way patiently. There was no pressure and he wanted us to make sure we got what we want. It was definitely a different car buying experience in a good way! From test drive to financing he set everything up to make the experience as easy as possible. More