Castle Volkswagen of Schaumburg

I did not make things easy for John but he dealt with us patiently. There was no pressure and he wanted us to make sure we got what we want. It was definitely a different car buying experience in a good way patiently. There was no pressure and he wanted us to make sure we got what we want. It was definitely a different car buying experience in a good way! From test drive to financing he set everything up to make the experience as easy as possible. More

Shop was spotless, everyone friendly, helpful, Shop was spotless, everyone friendly, helpful, straightforward. If employees are taken care of, it extends to customers! Scott & John informative & Shop was spotless, everyone friendly, helpful, straightforward. If employees are taken care of, it extends to customers! Scott & John informative & accommodating! Thank you will be back! More

This dealership is very courteous to its customers. From the service advisor to every individual whether it be a technician, the cashier, or anyone who works in the showroom area greets me with a smile when the service advisor to every individual whether it be a technician, the cashier, or anyone who works in the showroom area greets me with a smile whenever he or she walks by the waiting area. That makes me feel so welcome. I feel very comfortable in relating any concern about my vehicle during visits. More

Had a the drivers side window malfunction and fall inside the door on a below freezing day. It was closing time but they waited for us to get there, gave us a loaner and got the window fixed in a timely man the door on a below freezing day. It was closing time but they waited for us to get there, gave us a loaner and got the window fixed in a timely manner. Not fun having your window fail on a brand new car, but Fox Valley made it easier. More

Jim Bucolt- Thank you so much for everything. You have an amazing crew at Fox Valley Volkswagen. I enjoyed every aspect of buying our car. amazing crew at Fox Valley Volkswagen. I enjoyed every aspect of buying our car. More

It is always a very pleasant and highly professional group that keep you informed of the service timeline. A wait is often a time to relax and de stress. group that keep you informed of the service timeline. A wait is often a time to relax and de stress. More

Always a pleasure working with Matt. He makes things easy and an enjoyable customer experience. I am very happy with the service that was provided. Thank you. and an enjoyable customer experience. I am very happy with the service that was provided. Thank you. More

I was pleasantly surprised by the level of professionalism and interest that was shown by Ozzy (sales) and Fabian (finance). They not only took the time to understand what I was looking for bu professionalism and interest that was shown by Ozzy (sales) and Fabian (finance). They not only took the time to understand what I was looking for but they were very good about explaining the process and answering questions along the way. No surprises. More

Fast and prompt service, friendly staff, clean space, always ready to help.I have leased 2 cars last year and got really good service from all departments. always ready to help.I have leased 2 cars last year and got really good service from all departments. More

Overall satisfied enough to go back. The price is high as one would expect from a dealer. Communication is prompt and clear. Wish they offered coupons more often. as one would expect from a dealer. Communication is prompt and clear. Wish they offered coupons more often. More