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Castle Volkswagen of Schaumburg

Schaumburg, IL

4.6
661 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience. At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1000 E Golf Rd

Schaumburg, IL

60173

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Showing 661 reviews

January 02, 2020

Fair price, but make sure you read the contract carefully They sold us a used jetta for what in the end was a fair price. They did not bother to tell me that it only came with one key until the deal was done. More

by MARK.HUBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Milam, Shay Omar
Jan 02, 2020 -

Castle Volkswagen of Schaumburg responded

Unfortunately, sometimes we sell a car before replacement keys or fobs arrive. You will be given a second key and fob as soon as it arrives in our parts department. Coordinate with your salesman to be notified upon its arrival and for a brief appointment to get your new fob coded to your CPO Volkswagen. Two fobs done with all Certified Pre-Owned VWs. We look forward to seeing you in the near future when you get your new keys coded. We also ask that when you receive your keys, you update your review to show the work has been completed and perhaps our team earned higher marks as a result. Thank you for your review as it helps us improve our service.

January 02, 2020

Great service! All of my concerns were addressed and fixed quickly and professionally. I am very satisfied with all of my experiences with Matt Pease and the VW bra More

by Pam S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pease
December 31, 2019

Great but not great The service was amazing ! Matt was awesome. And Scott wasnt my advisor but he was awesome To talk to. They both answered my questions. I was just u More

by tiffanilantz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pease
December 30, 2019

Satisfactory These guys are always good about being timely, keeping a full show room, and checking back with me during the visits. Good job every time. More

by BC1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, Matt Pease
December 30, 2019

car purchase Great place to get a car. Very pleased with my experience. Leo - the salesman is a very nice person. Thank you ! ( General review of my audi a3 purcha More

by Alex
Recommend Dealer
Yes
Employees Worked With
Leonardo Sfondouris
December 30, 2019

Amazing Was able to get me the price i wanted was taken care of right away on helping on the needs i wanted love the car More

by Mooky52160148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Sarwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian Libreri
December 29, 2019

Great car shopping experience From the moment we walked into the showroom, we were greeted and treated with respect and honesty. Ozzy made us feel very comfortable in explaining e More

by wjtroyak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Sarwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2019

We had a good experience The service was really good. Ozzy was very attentive and answered all our questions about the car we were interested in. He’s a good salesman. More

by Karina26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Sarwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2019

Great experience and well worth time We had a great experience buying our Atlas with Ozzy! He made us feel comfortable and we even had a few laughs through the big decissions! More

by 3Peas11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Sarwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2019

Adelina was great Adelina was very professional and helpful. Assisted me in finding the right vehicle for my family. Sales manager was also very friendly and helpful. F More

by aljustice
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adelina , Fabian Libreri
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