Castle Volkswagen of Schaumburg

REpair of nail in tire bought through a VW deadlership I own 2 VW, and my son owns 1. All bought through Larry Roesch in Elmhurst/Bensonville, IL. I had bought new tires from this dealership on the recomme I own 2 VW, and my son owns 1. All bought through Larry Roesch in Elmhurst/Bensonville, IL. I had bought new tires from this dealership on the recommendation during a scheduled maintenance visit. Yesterday, I noticed a nail in one of the tires. I took it to Fox Valley VW in Schaumburg as it was closer. I was given prompt service receiving for my car, and signed an initial quote of $0.00 Once the work was completed I was given a bill for $37.70. When I asked why, and after calls to both a national VW center, and the Larry Roesch dealership, I was told because I didn't have the correct coverage on the tires. During this discussion, the service guy, Steve, couldn't access any details about my car service record (all of which was done at VW). Then after agreeing to pay the $37.70, I had to wait over 30 minutes for my car to be brought around. It took me asking a receptionist to call back to the service group. After at least feeling that the Roesch dealership was taking care of me, I will never go back to Fox Valley for any vehicle service or purchase. In terms of tires, I've purchased many from Discount tires over the years for different vehicles and have always been treat well. I guess they will ALWAYS be my choice for future tire purchases. For a place that has signage up about being awarded the TORCH award, they failed to show me they deserve it. On 1 positive note, I spend some of the time waiting speaking with Ozzy on the sales floor, and he was very personable, polite, and enjoyable to spend a few minutes with. More

Very satisfied Appointment was set up the next day I called and everything was already a talk about 15 minutes to get on my way and soon as the car was done I recei Appointment was set up the next day I called and everything was already a talk about 15 minutes to get on my way and soon as the car was done I received a phone call car was clean washed and ready for me to pick up thank you very much More

The only place to shop Always helpful, friendly and honest in both sales and service department. We were impressed with the finance guy’s thoroughness with our recent purcha Always helpful, friendly and honest in both sales and service department. We were impressed with the finance guy’s thoroughness with our recent purchase as well. More

New Golf R Ozzy and the Fox Valley VW team was fantastic. Everyone was extremely helpful and respectful of my time. The day that we agreed to terms, Ozzy had the Ozzy and the Fox Valley VW team was fantastic. Everyone was extremely helpful and respectful of my time. The day that we agreed to terms, Ozzy had the day off, but he still took time to make sure my needs were met. Angel, who helped deliver the car in Ozzy absence was also great, making sure I was happy throughout the delivery process. More

Great experience Love the ability to get texts as needed. Matt updated me and it was easy to see how things were going. He explained everything to me and it was eas Love the ability to get texts as needed. Matt updated me and it was easy to see how things were going. He explained everything to me and it was easy to get my car in for the second part of service More

Great service department Between the scheduling and their attentiveness to their customers they do leave you with a good feeling experience that makes you trust the brand and Between the scheduling and their attentiveness to their customers they do leave you with a good feeling experience that makes you trust the brand and this location. More

service oil change My service was completed in an expeditious time and was explained to me thoroughly. They are always friendly and efficient and explain in detail what My service was completed in an expeditious time and was explained to me thoroughly. They are always friendly and efficient and explain in detail what they did during the service call. More

Good stuff Enjoyed my experience. Took too long after agreeing on price to final paperwork in business office. Asim was great and went on multiple test drives wi Enjoyed my experience. Took too long after agreeing on price to final paperwork in business office. Asim was great and went on multiple test drives with me. More

Great! Great service, great people, great job and great experience! John did an excellent work from beginning to the end. Very happy with his amazing servic Great service, great people, great job and great experience! John did an excellent work from beginning to the end. Very happy with his amazing services. More