Castle Volkswagen of Schaumburg

First oil change Service was quick Glad I didn’t have to wait for car wash after after I paid In the past that has taken way too long Service was quick Glad I didn’t have to wait for car wash after after I paid In the past that has taken way too long More

New car purchase Rob was awesome and easy to work with. Made multiple visits (including with our kids) and Rob was more than willing to help, including coming in on hi Rob was awesome and easy to work with. Made multiple visits (including with our kids) and Rob was more than willing to help, including coming in on his day off More

The best. Very friendly staff and clean environment. When I walked in was given room to look around and then approached by the sale associate. Could not ask for Very friendly staff and clean environment. When I walked in was given room to look around and then approached by the sale associate. Could not ask for more. More

Pleasant service center experience The people in Fox Valley VW Schaumburg are courteous, and accommodating to your needs. I went there one day to order a part that wasn’t available, the The people in Fox Valley VW Schaumburg are courteous, and accommodating to your needs. I went there one day to order a part that wasn’t available, they ordered it and somehow Service made it possible to get it installed the morning after. Usually you set an appointment for an install. More

Only took 4 hrs Ozzy was great, price reasonable. Only I didn't know that there is no spare tire and no cd player. Waited a long time for financing but in general Ozzy was great, price reasonable. Only I didn't know that there is no spare tire and no cd player. Waited a long time for financing but in general I was happy. More

Amazing Purchase Todd Jones helped us with our purchase. We test drove multiple cars and was very patience with us as we had our kids with us. He was able to answer al Todd Jones helped us with our purchase. We test drove multiple cars and was very patience with us as we had our kids with us. He was able to answer al the questions we threw at him. More

Fast efficient service John got me in and out in about an hour. Great atmosphere and nice that they are pet friendly. Will return again when I need service John got me in and out in about an hour. Great atmosphere and nice that they are pet friendly. Will return again when I need service More

Poor follow through When I purchased the used car, I was told I would be given a call to follow up on items owed. This never happened. I called to schedule an appointment When I purchased the used car, I was told I would be given a call to follow up on items owed. This never happened. I called to schedule an appointment I was told the repairs would only take 1 day. Four days later, with extremely limited updates, I was able to get the car returned. I had to call each day for info and didn't get any info about why it took longer or what was going on. It felt like I was being strung along. When I picked up the car, floor mats where not even in the car and I had to go back to obtain them. More

Happy camper Everyone at Fox Valley VW did a great job servicing my Tiguan which was under warranty. They provided me with a loaner car until the work was finish Everyone at Fox Valley VW did a great job servicing my Tiguan which was under warranty. They provided me with a loaner car until the work was finished Thanks to Ryan who keep me in the loop and called me when my car was finished. More

Great service! I always get excellent service in this dealership. People are knowledgeable and super friendly. John took the time to explain the noise I was hearing I always get excellent service in this dealership. People are knowledgeable and super friendly. John took the time to explain the noise I was hearing on my car. He also recommended tires that I needed before winter. He made sure my questions were answered. Thank you I appreciate wonderful service. More