Castle Volkswagen of Schaumburg

Leo is an angel!!! Leo was so kind, honest, and helpful. Buying a new car can be very overwhelming. He was so present and attentive to our concerns, which really made me Leo was so kind, honest, and helpful. Buying a new car can be very overwhelming. He was so present and attentive to our concerns, which really made me feel calm and supported during this whole process! I love my new Beetle and I've very grateful to have found this dealership :) More

Friendly and professional people all around! I have always been treated with respect and in a timely manner. NO Problem was too small and NO question I had went unanswered. Buying my first Volks I have always been treated with respect and in a timely manner. NO Problem was too small and NO question I had went unanswered. Buying my first Volkswagen was a very positive experience and thus I came back to purchase a newer Volkswagen. More

Service Visit Staff was friendly and accommodating. I decided to go the mall while car was being worked on and they provided drop off and pick up. Staff was friendly and accommodating. I decided to go the mall while car was being worked on and they provided drop off and pick up. More

Fast and very timely service work From check in and out the door with a loaner in less than 10 minutes. Said I did not need car back until 3pm but it was ready at 11am. Great servi From check in and out the door with a loaner in less than 10 minutes. Said I did not need car back until 3pm but it was ready at 11am. Great service staff! More

SAFETY RECALL Brought in our 20 vehicles into Matt P. for a safety recall and it was done in a matter of a few minutes our drivers were able to wait and return our Brought in our 20 vehicles into Matt P. for a safety recall and it was done in a matter of a few minutes our drivers were able to wait and return our vehicles back in one day. Matt was more than accommodating, courteous and efficient. More

Buying a used car This is the first time we have bought a used car.( buying it for a teenage child in our house). We were unsure of the process of buying a certified us This is the first time we have bought a used car.( buying it for a teenage child in our house). We were unsure of the process of buying a certified used car but Leo really helped with the process and we felt confident we got the best deal and we were giving our daughter a solid safe car. They even kept the car to fix it up a little bit and when we picked it up he had put a big bow on it. Overall Leo was great and the process was great. I left feeling confident in our purchase and the used car buying process in general. More

online purchase Online was not a plesant experience. Car arrived as described but Very slow in response and did not include needed paperwork. Title only arrived afte Online was not a plesant experience. Car arrived as described but Very slow in response and did not include needed paperwork. Title only arrived after numerous calls. No other paperwork which should have been ourchase statement and VW cerified warranty papers. Onsite purchase would have been better!!! More

Excellent service. Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. T Brought my Jetta for a recall service appointment and a noise that is coming from the seatbelt casing. The work on the recall was done right away. They couldn’t replicate the noise but overall; service, friendly staff and overall a great experience. More