Castle Volkswagen of Schaumburg

👎👎👎👎👎 My experience at the Fox Valley Schaumburg Volkswagen dealership was one to forget. From the moment I began interacting with the staff, I knew I was My experience at the Fox Valley Schaumburg Volkswagen dealership was one to forget. From the moment I began interacting with the staff, I knew I was in for a challenge. I went in because all the lights on the dashboard came on and the diagnostic they shared was that the control unit was bad. After some back and forth, I decide to move forward with them fixing it for a hefty price tag of $730. The following day I went back to the dealership, after receiving no call or update, only to find out that they told me that it was going to be another $330+ because they claimed that the starter on my car was no good. This immediately led to an argument with a disgruntled employee who claimed this was previously an issue even though this functioned perfectly fine before I brought my car in. Ryan, the manager, brought me into his office to take the argument away from the show room floor. After stating that I just wanted my car back the way it was, he claimed the work was done and couldn’t be un-done. Because I was in no condition to continue arguing, I agreed to pay both fees at a cost of more than $800. After taking more than 3 days to fix, I went to pick up my car only to have NEW issues with the car - alarm, automatic locks, and tire pressure lights all appeared on the car. I had to leave my car ANOTHER day to have them fix this as well. It’s evident that the Fox Valley Schaumburg Volkswagen dealership didn’t care about my customer experience or my car. Issues lagged, presented themselves out of nowhere, and there was no communication. It’s clear that this is not a dependable location - I advice you to proceed with caution (and a lot of time) before dealing with this group. More

I love my experience the moment I walked in everyone was so Nice and pleasant. I was told about my recall and it was taken care of the same day. I appreciate that very much. Please keep up the awesome work!! Nice and pleasant. I was told about my recall and it was taken care of the same day. I appreciate that very much. Please keep up the awesome work!! More

Easy and smooth Service was very accommodating and helpful. I was given an estimate before the work was done. Service was promised within the work day. The estimate Service was very accommodating and helpful. I was given an estimate before the work was done. Service was promised within the work day. The estimate was accurate. The car was ready on time. All the work was well done. A smooth and easy experience. More

Check up and repair an engine. I think good service. However, hopefully, loaner vehicles should be increased for customers. because I could not borrow alternative car during service I think good service. However, hopefully, loaner vehicles should be increased for customers. because I could not borrow alternative car during service. It’s not convenient on weekdays. More

Quick and Accommodating I had quite a bit of work done on my car, and it was needed badly. But I needed to get to work the next morning, so Ken made sure my car was ready in I had quite a bit of work done on my car, and it was needed badly. But I needed to get to work the next morning, so Ken made sure my car was ready in the morning before I had work, which was great. I really appreciate that kind of customer service. More

Exceptional customer service Matt went above and beyond by lending me a car when mine wasn't ready in time to pick up my other son from summer school. He also switched out my son Matt went above and beyond by lending me a car when mine wasn't ready in time to pick up my other son from summer school. He also switched out my son's car seat. I will continue to return to this dealership for service! More

The best experience in my entire life But for real, I got an alignment, it was done quickly and my car drives straight now. Not a huge deal but ultimately I was satisfied. Ken was great (a But for real, I got an alignment, it was done quickly and my car drives straight now. Not a huge deal but ultimately I was satisfied. Ken was great (and deserves a raise if that’s what these things are for. ;) On the other hand, dealer rater is a pain to use. Why do I need to verify my review? Are random people trolling the internet looking to submit reviews on my behalf? Why do I need to log into a profile? Can’t dealer rater come up with a better way to do this survey? What’s the point of doing this review if I’m just going to be harassed if I give anything less than a perfect score? Is that a system for realistic feedback? It was just an alignment, chill. More

Had another excellent service experience at Fox Valley VW Had to replace my tires and received excellent service from Ken at the FV Schaumburg location. H and a big reason is due to their top notch service de Had to replace my tires and received excellent service from Ken at the FV Schaumburg location. H and a big reason is due to their top notch service dept.e was very friendly and helpful in explaining my options. I've purchased my last 3 autos at FV More

It was a good service I like how they treat you their the only.thing I saw that they took the sticker out of.my car and they change the plate frame to yours but everything I like how they treat you their the only.thing I saw that they took the sticker out of.my car and they change the plate frame to yours but everything else was all good More