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Castle Volkswagen of Schaumburg
Schaumburg, IL
661 Reviews
Welcome to Castle Volkswagen of Schaumburg, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Schaumburg, Hoffman Estates, Arlington Heights, Palatine, and Elk Grove Village by delivering a seamless and enjoyable car-buying experience.
At Castle Volkswagen of Schaumburg, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 661 reviews
June 12, 2019
Easy maintenance trip Clean and convenient location Easy Appointment scheduling online Wonderful people at all points of contact Love the showroom and waiting area Car Clean and convenient location Easy Appointment scheduling online Wonderful people at all points of contact Love the showroom and waiting area Car is running great now More
by DYNETTELUCAS
Verified CustomerEmployees Worked With
Checkout - Caroline, I think?, Ken Merchut II
June 12, 2019
Awesome dealer I went in for an oil change and after they gave me a free wash and the porters did an amazing job especially Anthony G he got rid of all my salt from I went in for an oil change and after they gave me a free wash and the porters did an amazing job especially Anthony G he got rid of all my salt from floor mats and had awesome customer service skills More
by Brandon
Employees Worked With
Anthony G (porter)
June 11, 2019
Perfect Everyone was nice to deal with. Asim syed the salesman was professional and helped me out with everything. I would definitely recommend buying a car h Everyone was nice to deal with. Asim syed the salesman was professional and helped me out with everything. I would definitely recommend buying a car here for people who are looking for a new car. More
by Kevinb
Employees Worked With
June 11, 2019
Always helpful and responsive. I bought my car here in November 2009 and have never had it serviced anywhere else. In general, Ken Merchut takes care of me and is very helpful. He e I bought my car here in November 2009 and have never had it serviced anywhere else. In general, Ken Merchut takes care of me and is very helpful. He explains what's going on, what the costs are and what the techs recommend. I intend to keep my car for a long time, and I appreciate the service I receive from Fox Valley VW in Schaumburg. More
by HJYL
Employees Worked With
Ken Merchut II
June 11, 2019
General service The best service i ever had on my car. I will refer my friends and colleagues to get their cars serviced in the foxvalley volkswagen. The best service i ever had on my car. I will refer my friends and colleagues to get their cars serviced in the foxvalley volkswagen. More
by SRIKANTH.THOUTAM7594
Employees Worked With
Ken Merchut II
June 10, 2019
Genuine and Hospitable What an amazing experience!! Leo is one of the kindest and helpful sales consultants I’ve ever come across! He really was genuine in his approach t What an amazing experience!! Leo is one of the kindest and helpful sales consultants I’ve ever come across! He really was genuine in his approach to helping us and he made us feel comfortable the entire time. We will be back!! More
by VW Lady
Employees Worked With
Leonardo Sfondouris, Fabian Libreri
June 10, 2019
Regular oil change It all went well without any delays! It was for a service appointment for a tire check and an oil change; also the recall notice!!! It all went well without any delays! It was for a service appointment for a tire check and an oil change; also the recall notice!!! More
by GRAMSCANDI
Employees Worked With
John McGowan
June 10, 2019
Excellent Customer Service Customers are well accomodated and well informed of your car's maintenance status. John has been very helpful wirh your needs. Keep it up. Thanks! Customers are well accomodated and well informed of your car's maintenance status. John has been very helpful wirh your needs. Keep it up. Thanks! More
by Ryan
Employees Worked With
John McGowan
June 10, 2019
Great service! This is my second visit here since I bought my VW Atlas but by far the best service I ever got very nice people awesome service! This is my second visit here since I bought my VW Atlas but by far the best service I ever got very nice people awesome service! More
by jerrylesniak
Employees Worked With
Ken Merchut II
June 10, 2019
Great service Thank you so much for great and friendly service. Ken accepted my car instantly I arrived , he took care of shuttle . Very impressive! Highly recommen Thank you so much for great and friendly service. Ken accepted my car instantly I arrived , he took care of shuttle . Very impressive! Highly recommended More
by INGA
Employees Worked With
Ken Merchut II
