Castle Volkswagen of Schaumburg

Fixed my brake light and put in visor clips. At first the dealership forgot to order a part I needed when I went in the first time. After they ordered it I was able to go in the next day to have At first the dealership forgot to order a part I needed when I went in the first time. After they ordered it I was able to go in the next day to have it installed. Overall great people and great service. More

New car check up My car was taken on time, and my wait time for my cars return was less than 30 minutes. Very friendly place and good coffee My car was taken on time, and my wait time for my cars return was less than 30 minutes. Very friendly place and good coffee More

Great service! I had a loaner for 4 days and they made sure to fix everything that my car needed. Thank God I have a warranty otherwise it would’ve been almost $4,00 I had a loaner for 4 days and they made sure to fix everything that my car needed. Thank God I have a warranty otherwise it would’ve been almost $4,000! More

Service It was great, everyone is friendly and nice. However the price for oil and filter was a bit too high. We normally pay about $65 Dollars. It was great, everyone is friendly and nice. However the price for oil and filter was a bit too high. We normally pay about $65 Dollars. More

Car Purchase Erica was phenomenal to work with. She was super friendly and tried her hardest to work with our budget and exhausted all resources when necessary. Th Erica was phenomenal to work with. She was super friendly and tried her hardest to work with our budget and exhausted all resources when necessary. The best experience I've had thus far with any dealership to date. Fabian was very friendly and not aggressive with add ons. He explained everything thoroughly and elaborated when needed. More

Lack of workmanship and poor customer service The dealer porter fail to install and secure my rear license plates. I lost my rear plates in the commute to my home. 7 days before resolution. Dealsh The dealer porter fail to install and secure my rear license plates. I lost my rear plates in the commute to my home. 7 days before resolution. Dealship Management did nothing for my INCONVENIENCE. More

Great experience! Greg and asim were extremely helpful, no pressure, no gimmicks, completely 100000% transparent, honest and sincere Will definitely buy my next car Greg and asim were extremely helpful, no pressure, no gimmicks, completely 100000% transparent, honest and sincere Will definitely buy my next car here! I met the owner as well, absolutely amazing guy!!! More

Getting my car fixed These people are very nice. They were very helpful and friendly. Both when we bought the car and now when we needed to get it fixed. Took only 24 hou These people are very nice. They were very helpful and friendly. Both when we bought the car and now when we needed to get it fixed. Took only 24 hours. Thanks VW!!!!! More

Professional Service Shop Very quick check-in process, clean facility, knowledgeable staff, and an estimate which turned out exactly as paid made for a quick and painless exper Very quick check-in process, clean facility, knowledgeable staff, and an estimate which turned out exactly as paid made for a quick and painless experience. More

Service Center is great. Parts on car, real bad Service people are awesome! Always trying to help. In four years to have the knock sensor go out again and that's unacceptable. Either VW is trying Service people are awesome! Always trying to help. In four years to have the knock sensor go out again and that's unacceptable. Either VW is trying to screw the customer, manufacturer issue or poor quality. In the next three months, I will be purchasing a new vehicle and this my be my decision. More