Castle Volkswagen of Schaumburg

I had a fantastic experience at Fox Valley VW Schaumburg. I was able to set up my test drive online so I could work it into my busy work schedule - Mark was very helpful and a wealth of knowledge on the feat I was able to set up my test drive online so I could work it into my busy work schedule - Mark was very helpful and a wealth of knowledge on the features of the car. I had some concerns about the built in phone feature that I'd seen act up in other cars and he was so great to help me test them out! When I came back a few days later to buy it was a breeze...great price on my trade, and and amazing value on the car I purchased. I especially appreciated the friendly, easygoing style Mark has-not the typical pressure/hard sales environment. I felt like they really wanted to get me in a great car at a great value. Bonuses to this dealer include lifetime of free car washes and a cool auto butler detailing service. And of course I am rest easy with the included maintenance and free roadside assistance! I'm very pleased with my experience at this dealer. More

While having my 1999 Volkswagon Cabrio in for service, we were looking at used cars when Mark offered to help us. His pleasant, no pressure personality was so refreshing. We ended up buying a used Honda fro were looking at used cars when Mark offered to help us. His pleasant, no pressure personality was so refreshing. We ended up buying a used Honda from him, and although the process took hours, he made it enjoyable. More

Anthony was very upfront and honest about his opinions between the two cars I was thinking about, VW Golf 2.5 and VW Golf TDI, after talking with him and asking his take on my driving habits he was very u between the two cars I was thinking about, VW Golf 2.5 and VW Golf TDI, after talking with him and asking his take on my driving habits he was very upfront about the TDI not really being suited to my driving style, but we also spoke to a mechanic named Dave, who also agreed with him, they both could have easily have told me to get the more expensive TDI, but did not. I was very pleased with both of their honest answers. The Dealership itself was very clean, the service bay area was extremely clean which I was not expecting due to the work that is done back there. More

If you want to be treated like a person, go to this dealership. I've been to a lot of dealerships before, VW and other, and I think they forget that in order to get the sale, you have to treat me like dealership. I've been to a lot of dealerships before, VW and other, and I think they forget that in order to get the sale, you have to treat me like a valued customer. After all, we are the one's looking to drop $20-$30k....and I think most dealerships forget that little tidbit. Kevin Barth was my salesman, and he was personable and friendly. More than that, he listened and respected me and my time. I was there with my family at the time, and the whole experience was exceptional. I've been to other dealerships with my family, and I think they looked at my kids as a bother. Not here....it was great all around, and I have already recommended them to someone else. Jim was his sales manager, and he too was just as great as Kevin. Never once was I turned off by anything either of them did or said. More than that, because I have had poor experiences elsewhere, it was refreshing to have this type of experience...so much so that I wanted to buy the car from them and not go anywhere else. If you are looking for a VW, don't waste your time....just go to this dealership and ask for Kevin. More

Anthony is the best person to work with!! He'd explained me everything, he has a lot of passion. I really like the way how he was talking to me. He was helpful and knowledgeable all the way through. Anthony me everything, he has a lot of passion. I really like the way how he was talking to me. He was helpful and knowledgeable all the way through. Anthony is very friendly and funny. He helped me to get the best price for me and I'm so happy with my new Jetta TDI. I would strongly recommend this dealership and Anthony to my friends! More

Great experience. Our salesman, James Horwath was friendly, knowledgable and simply terrific! Anthony Pociask in the finance dept. made the financing portion of sale absolutely pleasurable. We could friendly, knowledgable and simply terrific! Anthony Pociask in the finance dept. made the financing portion of sale absolutely pleasurable. We couldn't be happier with this dealership; and would highly recommend. More

Although I am new to this dealership, I have experienced all of the above. 1. Customer service: everybody went above and beyond to be friendly and make me comfortable, including the woman behind the serv all of the above. 1. Customer service: everybody went above and beyond to be friendly and make me comfortable, including the woman behind the service desk who offered me coffe and had a young man bring out a flavored option for me! 2. Quality of work: There was something not connected securely (few buttons in top of vehicle)The work was done quickly and with a smile! 3.OMG! Mark was so friendly and soooo funny, I truely enjoy working with him. 4. Obviously, my overall experience was very positive. 5. We ran into a "glitch" so to speak with financing, Marc and another wonderful man at the dealership made it possible for me to leave in the car that I loved. More

I purchased new Jetta TDI in Fox Valley Volkswagen few days ago (Schaumburg location). The Sale consultant whose name is Dan Sheth was very kind, humorous, and also fully honest. I was in a hurry, because days ago (Schaumburg location). The Sale consultant whose name is Dan Sheth was very kind, humorous, and also fully honest. I was in a hurry, because I had to go to the work in the evening. They saved my time by ordering some pizza for us. I am not talking about the pizza. I am very impressed their carful concern and sensitivity to customers' need. Also they gifted me some t-shirts. It was ugly, but we love their kindness. As an international student, I was not easy to get less than 4% finance from other dealer. Those dealer ship seemed to be difficult to handle it. However in Fox Valley Volkswagen,there is a professional finantial agent quickly figured out what I need and solved out in an hour. They also have some exerlant after care programs. I recommend Fox Valley Volkswagen to someone who want to buy a car. At least they can get what you want with reasonable price for sure. More

Everyone here was very respectful. I had been to a couple of dealerships before this one and the salespeople were way too pushy, here people were friendly and not overly agressive. Dan was a good salesman an of dealerships before this one and the salespeople were way too pushy, here people were friendly and not overly agressive. Dan was a good salesman and told us everything we needed to know about the car. The overall process of buying my car was very good. More

Kevin was wonderful. He was honest, friendly, straightforward, and helpful. He wasn't trying to "sell" us anything; he was just trying to help us. He was more than willing to seek out any infor straightforward, and helpful. He wasn't trying to "sell" us anything; he was just trying to help us. He was more than willing to seek out any information he didn't have on hand, and patiently worked with us until we were comfortable with our deal. And sure enough, we bought a used Jetta we are very happy with. Thanks Kevin!! More