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Cavender Buick GMC West

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.7
195 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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7400 Texas 1604 Loop

San Antonio, TX

78254

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Showing 195 reviews

September 21, 2023

Horrible communication with customers and can’t keep staff employed. I had to stop by on a regular to get updates. The one guy who helped me is no longer with the company More

by Bradley.a.jones83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Joyner, Joey Rodriguez
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Sep 22, 2023 -

Cavender Buick GMC West responded

Bradley, we're sorry to hear about your experience. Communication is key in our business, and it's clear we've fallen short here. We understand how frustrating this must be, especially when the staff member you were familiar with has left us. I would like to ensure we are delivering five-star service for you moving forward. Please reach out directly so we can further discuss this. Thank you, Joshua Rice - Service Lane Manager - 210-263-1583

Sep 22, 2023 -

Bradley.a.jones83 responded

I have talked to employees about replacing my vehicle and nothing. I would rather take my business elsewhere. I have two vehicles from this dealership and will not go back.

September 20, 2023

Felix is a representation of customer service. He consistently meet our expectations. He displayed great customer service is quick, easy, personalized, and empathetic. More

by Orlando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Joyner, Joey Rodriguez
Report | Print
Sep 20, 2023 -

Cavender Buick GMC West responded

We're delighted to know that Felix provided you with excellent customer service at Cavender Buick GMC West, Orlando. We strive for quick, easy, and personalized experiences for all our customers. Thanks so much for your review!

September 20, 2023

Amazing customer service, Jonathan was really helpful and nice. They didn’t take long to service my truck. I’m a happy customer. More

by Juany_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Joey Rodriguez
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Sep 21, 2023 -

Cavender Buick GMC West responded

We're delighted to know that Jonathan and our team at Cavender Buick GMC West provided you with excellent service. Thanks for being a happy customer!

September 19, 2023

Prompt attention upon arrival. All service representatives were pleasant. Atmosphere was also comfotable. Service was more than I expected. More

by espesn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Report | Print
Sep 19, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a positive experience with our service team at Cavender Buick GMC West. It's great that the atmosphere was comfortable and your expectations were exceeded! Thanks for sharing this review.

September 18, 2023

Excelent attention and srrvice our sales person Carolina was very helpful during the negociation all the time More

by bmabenav
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolina Cid
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Sep 19, 2023 -

Cavender Buick GMC West responded

Thanks for the review! We're glad to know Carolina was able to assist you throughout your experience at Cavender Buick GMC West.

September 18, 2023

Quick quality service. Affordable automotive service. Service manager assigned advise what service had priority over other service choices. More

by Salomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Sep 19, 2023 -

Cavender Buick GMC West responded

We appreciate your positive feedback! It's great to know our team at Cavender Buick GMC West provided you with efficient, top-notch service and helpful advice. We look forward to serving you again in the future!

September 16, 2023

Very nice and professional! From the time i met him at the door he made sure i felt welcome in Cavender Buick More

by nemorio01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Cid
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Sep 18, 2023 -

Cavender Buick GMC West responded

We're delighted to know you felt welcomed from the moment you stepped in at Cavender Buick GMC West. Our team always aims for professionalism and a friendly atmosphere, so it's great to see that reflected in your visit!

September 16, 2023

We felt we were in very capable hands with Felix. He was very professional and knowledgeable. Lori guided us through the signing process making us feel at ease with a sometimes daunting amount of pa More

by wdemboske
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Delcet, Lori Luna, Joey Rodriguez
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Sep 18, 2023 -

Cavender Buick GMC West responded

We're delighted to know that Felix and Lori made your experience at Cavender Buick GMC West a positive one. It's great to see our team's dedication reflected in your review, especially during busy times! We look forward to continuing business with you.

September 15, 2023

Service here is always excellent! The staff is always friendly even for being busy. Thank you! More

by Morriah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Michael
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Sep 18, 2023 -

Cavender Buick GMC West responded

We appreciate your feedback, Morriah! Thank you for trusting Cavender Buick GMC West with your loyal business.

September 14, 2023

Although Cavender could not resolve my issue, the service team was very professional and communicative. More

by epaschall7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Collins.
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Sep 15, 2023 -

Cavender Buick GMC West responded

We appreciate your understanding regarding your issue. Our team at Cavender Buick GMC West always aims to provide professional service, and we appreciate your feedback. Thanks for recognizing our efforts!

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