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Cavender Cadillac
San Antonio, TX
670 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence.
Confidence in the integrity and responsibility the Cavender name brings to its customers and the community.
It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac.
Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction.
Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas.
Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders.
But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs.
That's why for over 70 years, Confidence is Cavender.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 670 reviews
December 06, 2025
I brought my car in for a routine oil change Oct8 at which point the service rep Carlos recommended additional services which is common every time I bring the car in for my “free” oil change. $1.3k & 4 which point the service rep Carlos recommended additional services which is common every time I bring the car in for my “free” oil change. $1.3k & 4 hours later I got my car back. Oct30 my car read “Steering assist reduced” the fan sounded really loud & upon the startup the check engine light was on & the coolant temp not registering. I made an appointment the next day figuring it was the thermostat. I came in the morning & met with Carlos who ran the diagnostic & confirmed it was the thermostat & stated that was covered under warranty. I waited for a while before Carlos came back to ask if I needed a ride home since it would take awhile & he didn’t want me to wait. By 5 & no status update I reached out to Carlos & he said they should have it done in the morning that they had the part they just needed to wrap up the job. I took work off on the 31st & waited 12 no update I reached out again & Carlos stated that they were waiting on some gaskets & they’d let me know as soon as it was done. By 5 I reached out since he hadn’t Carlos said they still hadn’t received the parts but that they’d be done by Monday & when I asked for a loaner car he said they were out. So Monday 12 I reached out & Carlos said they were still waiting, when I asked for a loaner car he said if I could get there in the next hour they’d have something. Nov6 I received a quote for additional services totaling $1.8k, some of which were services that were done Oct8 I reached out to Carlos he said not to worry about the additional services, when I asked for status he stated they were still waiting on the thermostat which he had previously stated they had. When I pointed that out he apologized. I received a message on Nov13 stating that the vehicle was ready for pickup, when he brought it to the front he said that the AC was blowing hot air & that I’d have to take the loaner home while they worked on that. THE AC WAS WORKING WHEN I BROUGHT THE VEHICLE IN. He said it was fairly common that when they replace the thermostat they need to reset the AC. I reached out to Carlos on the 14th & he stated that they were going to do an AC diagnostic on the 15th. On the 17th I reached out for updates & Carlos said they were waiting on parts, later that day Carlos said “good afternoon the tech finally got the thermostat replaced test drove vehicle noticed a/c blows warm air would recommend to have it diagnostic done on it the cost for the examination is $285 please let me know be safe and blessed”. I stated I would not be paying for the diagnostic as the issue was cause by them & they could cover the diagnostic he responded “understood thermostat is working the tech states possible may be low on freon have to evac and recharge add dye to figure out whats wrong if you do repairs no fee is added just repair charge if decide not to repair that when the fee comes into place”. I reiterated that the fee should not be my responsibility, two hours later he said vehicle is ready for pickup, I asked if I was going to pickup a vehicle without a working AC he said “correct”. I asked to speak to Katie, his supervisor, she called & heard the story she said they’d cover the diagnostic & apologized for the lack of communication & the service I had received to this point. Hours later Katie said they ran a diagnostic & she had good news & bad news, they found the problem, a leak in the rear condenser, but that’s a $3k job, but that she did some work to ensure that I’d only have to pay for parts which meant I’d pay $763. I had no AC issues when I originally brought it in, I am paying another $700 bucks just to have a working AC. Carlos text me Nov22 stating “good morning katie states we are also going to replace a/c condenser has a small leak call you monday for progress report be safe and blessed”. Nov26 I got a text that said the vehicle was ready for pickup. On Dec1 I got the vehicle back. Worst experience ever! More
by kyle3_b
Employees Worked With
Carlos, Katie
December 04, 2025
Cavender Cadillac has always provided great customer service & support when you need it. Mr Panayotov was friendly & welcoming to us while we deliberated & settled on our selection, he even kept a cool service & support when you need it. Mr Panayotov was friendly & welcoming to us while we deliberated & settled on our selection, he even kept a cool head when another customer was being very rude. Cavender will always get our business. More
by Fuss7444
December 02, 2025
Carlos in the service department is the reason I love this dealership! He is unfailingly honest and polite, blessed with copious amounts of common sense. My dismay at this dealership is their gree this dealership! He is unfailingly honest and polite, blessed with copious amounts of common sense. My dismay at this dealership is their greedy, selfish attitude toward the use of a credit card. They are wealthy enough to not charge us ridiculous fees for using a credit card to pay for service. Charge away for using one to purchase a car, but leave us alone for service. Carlos is the sole reason we continue to to come to Cavendar Cadillac. More
by cgardon
Employees Worked With
Carlos Villarreal
December 01, 2025
Cavender Cadillac is amazing. I love how it’s exclusive Cadillac. It’s clean , everyone is friendly Carlos Villarreal in service department is 10 out of 10 stars Very I love how it’s exclusive Cadillac. It’s clean , everyone is friendly Carlos Villarreal in service department is 10 out of 10 stars Very happy with the service I get More
by Satxrob
Employees Worked With
Carlos V.
November 30, 2025
Was great they explained everything in a professional way and looked for options to help me get the problem fixed. and looked for options to help me get the problem fixed. More
by viejo40
Employees Worked With
November 29, 2025
Cavender cadillac service department is outstanding. Raymond was my service agent and he ensured my vehicle was in top shape. The mechanic found the battery was not replenishing the cranking amps. They Raymond was my service agent and he ensured my vehicle was in top shape. The mechanic found the battery was not replenishing the cranking amps. They replaced the battery for free even with only 7 days left on the manufacture warranty. I recommend Raymond and Cavender cadillac as they will take care of you and your vehicle More
by radarstarrett
Employees Worked With
Raymond service department 5 stars
November 25, 2025
Very please with the service! Justin was very informative, answered all my questions. Amazing service! Would definitely be taking my vehicle to Cavender Cadillac when service and Justin was very informative, answered all my questions. Amazing service! Would definitely be taking my vehicle to Cavender Cadillac when service and maintenance is needed. Definitely recommend! More
by vgalvan
Employees Worked With
Justin Vanderpot
November 22, 2025
If you’re thinking about buying here, do it. This place sets the standard I’ve been buying cars for the past 10 years, and Cavender Cadillac has easily been the best dealership experience I’v This place sets the standard I’ve been buying cars for the past 10 years, and Cavender Cadillac has easily been the best dealership experience I’ve ever had. Everything was smooth, straightforward, and honestly just refreshing compared to what I’ve dealt with before. Big shoutout to Eris Rose, Sales & Leasing Consultant, and David Garcia, Finance Manager. Between the two of them, you can tell they’ve been in the industry a long time. They know their stuff, they communicate clearly, and they treated me with the kind of respect and professionalism you want when you’re making a big purchase. Eris made the whole process easy and zero pressure, and David handled the finance side like a pro. I left feeling confident, taken care of, and genuinely happy with the deal. More
by Andres
Employees Worked With
Eris Rose, David Garcia
November 16, 2025
Everyone is always very polite and professional. Carlos gets me in quick and has a loaner ready for me. Work performed on my car was done as I asked. Carlos gets me in quick and has a loaner ready for me. Work performed on my car was done as I asked. More
by Badjack4570
Employees Worked With
Carlos Villarreal
