I live in Del Rio Texas and the dealerships down here couldn't offer the car I wanted, in the condition I wanted, For the price I wanted. I put in quote requests on USAA.com. San Antonio is about 3 hours away however thats where I was receiving all of notifications from regarding my quote. Dealers had been calling me all day and night, so much so I wanted to pull my request. However when I got Kevin's email not only was he courteous he always made sure to call during respectable hours, unlike most of the other dealers who contacted me. Not only that he went out of his way to accomodate the distance providing me the highlest level of fidelity for any and every inquiry I made. I had a friend bring me to San Antonio to see the car because I haven't had the best experience with buying used vehicles so even though Kevin was a wonderful individual I couldn't just take his word for it. When I got there the deal was complete within about 30 mins. I told Kevin on the phone "If I drive all the way to San Antonio I want to "Turn and Burn" " Meaning I wanted to get up there, get the car, and head back, and he made sure that I was able to do that by having EVERYTHING prepared, he even had a back up plan if I changed my mind on the vehicle I had pre-selected. The staff at the dealership were very pleasant and polite, and their efforts seemed very genuine. When I left there I felt like I had just got a great deal, on a great car, I didn't feel like I had been taken advantage of, or swindled like you feel after leaving some dealerships. Kudos to the entire Cavender Cadillac team!