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Cavender Cadillac

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
277 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 277 reviews

April 10, 2024

It Started a little shaky, but I think for the most part Ray, my service advisor was very professional and he was very patient and helping me through the repairs process and I greatly appreciate him making More

by Tedyork34
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo
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Apr 10, 2024 -

Cavender Cadillac responded

Ted, we're glad to know that Ray was able to assist you professionally and patiently during your visit to Cavender Cadillac. We appreciate the feedback!

Helpful
April 04, 2024

Hi, I was going over the fluid levels when I got home after the service at your service shop and noticed that the coolant level was at the same level that it was before I stopped at your repair shop. Did More

by jaime7577
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 08, 2024 -

Cavender Cadillac responded

Hi Jaime, we appreciate your feedback. Our team at Cavender Cadillac should have checked all fluid levels during the service. We apologize if this was overlooked and would be happy to rectify it for you as soon as possible!

Helpful
April 02, 2024

Carlos Villarreal is the reason I get my car serviced at Cavender Cadillac. I know my SRX will be serviced with care. Shout out to Carlos!! More

by martitapj1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 03, 2024 -

Cavender Cadillac responded

We're so glad to know that Carlos has been taking good care of your Cadillac SRX here at Cavender Cadillac. We'll make sure he gets the shout out! Thanks for trusting us with your vehicle's service needs.

Helpful
March 30, 2024

I'm completely not happy with your service from the advisor and the manager. They failed me 3 times when I brought my car there for the services More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie
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Apr 01, 2024 -

Cavender Cadillac responded

Tony, I'm really sorry to read about your experience. It's clear we've missed the mark and for that, I apologize. I'd like an opportunity to make things right and regain your trust in our service team. Could you please reach out directly so we can discuss this further? Thank you, Curtis Kirk - Service Manager - 210.226.7221

Helpful
March 28, 2024

Mr.William has very good customer service and was very helpful with the process of me purchasing my vehicle. I appreciate the whole Cavendar Cadillac team for being so patient and polite. More

by mia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Cavender Cadillac responded

Mia, we're delighted to know that William and the rest of our team at Cavender Cadillac were able to provide you with a great car-buying experience. Your kind words mean a lot - thank you for taking the time to share this experience and enjoy the ride!

Helpful
March 27, 2024

Carlos and Service department was quite responsive to our concerns after very expensive estimate on camshaft carrier seal oil leak. Apparently they were able to express our needs to the manufacturer and come More

by marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service
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Mar 28, 2024 -

Cavender Cadillac responded

Marco, it's great to know that Carlos and our service department at Cavender Cadillac were able to assist you effectively. We always aim for solutions that work best for our customers. Thanks for your feedback!

Helpful
March 23, 2024

Have had nothing but great service since I brought my first car from cavander thank you More

by Cy78253
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Russell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Cavender Cadillac responded

We are so happy that our Cavender Cadillac team delivered an excellent experience. Thank you, Cy!

Helpful
March 22, 2024

Excellent customer care I’m a very happy customer . shall return for issues with my car . More

by Jennwhtbrlk
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ray treigo
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Mar 22, 2024 -

Cavender Cadillac responded

We are so happy that our Cavender Cadillac team earned your five stars. See you next time!

Helpful
March 21, 2024

We’ve been dealing with this dealership for about 9 years and for the most part we’ve had a good experience. More

by Joecruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 01, 2024 -

Cavender Cadillac responded

We appreciate your loyalty to Cavender Cadillac over the years and are glad to know that you've had good experiences with us! Thanks for sharing. If there's anything else we can do for you, please don't hesitate to reach out. Take care!

Helpful
March 20, 2024

Carlos is awesome. He is always taking care of me in my car. He is very professional and friendly. I appreciate his wisdom. More

by mikezs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos V
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Mar 21, 2024 -

Cavender Cadillac responded

We're glad to know that Carlos has been able to provide you with such great service at Cavender Cadillac! His professionalism and friendliness are qualities we value. Thanks for sharing your experience, and enjoy the road ahead!

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