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Cavender Cadillac

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.7
672 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 672 reviews

April 25, 2024

As with any dealership, it's too expensive for someone on social security. Personal attention was great! More

by Tazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 26, 2024 -

Cavender Cadillac responded

We appreciate your feedback and are glad to know you enjoyed the personal attention from our team at Cavender Cadillac. We strive to provide excellent service while working within budgets, so we're always here if you need any further assistance!

April 19, 2024

The dealership is great! The only problem we have is the length of time getting parts. It is a shame that Cadillac Corporation is their own worst enemy. More

by Lrmeade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Treijo (?) in service
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Apr 19, 2024 -

Cavender Cadillac responded

We appreciate your feedback and understand the frustration with parts delays. It's our goal at Cavender Cadillac to provide great service, so we'll continue working hard despite these challenges. Thanks for sticking with us!

April 19, 2024

I'm not happy with the service I received from Cavender Cadillac. Car still in shop. Each time I pay for service I have to take my car back and what I've paid for previously is reworked and I'm having to More

by 4u2njoytexas
Recommend Dealer
No
Employees Worked With
Service department manager
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Apr 19, 2024 -

Cavender Cadillac responded

I'm sorry to see that you've had a less than satisfactory experience with us. It's concerning to read about the issues you've been having, and I'd like an opportunity to make things right for you. We want all our customers' vehicles running smoothly without any repeat visits or charges. Please reach out so we can discuss this further and find a solution together. Thank you, Curtis Kirk - Service Manager - 210.226.7221

Apr 19, 2024 -

4u2njoytexas responded

I requested a meeting with the service Manager twice through the service advisor and nothing. I even went to the service department and was told he was out on Spring break then i asked to speak to his supervisor and i coukd see him in his office and i waited and waited he never said a word never even moved from desk and never followed up with me. Ive only taken my car to the dealer for service since the dealer i thought is the expert on Cadillacs and i have brought my vehicke there for almost 10 years. Service has gotten more expensive and im not feeling im getting the best service. Ive taken care of my vehicle im paying and the repairs are not getting done or im told something else needs to be repaired and ive paid for that repair previously or the service advisor sells me something that i dont need. I need to see that cavendar cares and want to do the right thing for me the customer and not lip service

April 13, 2024

Carlos from the service department ordered two rims and tires that were damaged due to debris on the highway from the local construction. He is always professional and courteous and treats all his customer More

by Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Vara
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos from Service
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Apr 15, 2024 -

Cavender Cadillac responded

Warren, it's great to know that Carlos from our service department at Cavender Cadillac was able to assist you with your rims and tires. We appreciate the kind words about his professionalism and courtesy!

April 13, 2024

The customer service was beyond excellent. Carlos always treats me very well. He worked on his weekend to go over the video with me of the issues with my truck. He knew I was having issues More

by scotthalty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
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Apr 15, 2024 -

Cavender Cadillac responded

We're delighted to know that Carlos and our team at Cavender Cadillac were able to provide you with excellent service! We always strive for the comfort of our customers. Thank you for your loyalty, we appreciate it greatly!

April 10, 2024

It Started a little shaky, but I think for the most part Ray, my service advisor was very professional and he was very patient and helping me through the repairs process and I greatly appreciate him making More

by Tedyork34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo
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Apr 10, 2024 -

Cavender Cadillac responded

Ted, we're glad to know that Ray was able to assist you professionally and patiently during your visit to Cavender Cadillac. We appreciate the feedback!

April 04, 2024

Hi, I was going over the fluid levels when I got home after the service at your service shop and noticed that the coolant level was at the same level that it was before I stopped at your repair shop. Did More

by jaime7577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 08, 2024 -

Cavender Cadillac responded

Hi Jaime, we appreciate your feedback. Our team at Cavender Cadillac should have checked all fluid levels during the service. We apologize if this was overlooked and would be happy to rectify it for you as soon as possible!

April 02, 2024

Carlos Villarreal is the reason I get my car serviced at Cavender Cadillac. I know my SRX will be serviced with care. Shout out to Carlos!! More

by martitapj1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 03, 2024 -

Cavender Cadillac responded

We're so glad to know that Carlos has been taking good care of your Cadillac SRX here at Cavender Cadillac. We'll make sure he gets the shout out! Thanks for trusting us with your vehicle's service needs.

March 30, 2024

I'm completely not happy with your service from the advisor and the manager. They failed me 3 times when I brought my car there for the services More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie
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Apr 01, 2024 -

Cavender Cadillac responded

Tony, I'm really sorry to read about your experience. It's clear we've missed the mark and for that, I apologize. I'd like an opportunity to make things right and regain your trust in our service team. Could you please reach out directly so we can discuss this further? Thank you, Curtis Kirk - Service Manager - 210.226.7221

March 28, 2024

Mr.William has very good customer service and was very helpful with the process of me purchasing my vehicle. I appreciate the whole Cavendar Cadillac team for being so patient and polite. More

by mia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Cavender Cadillac responded

Mia, we're delighted to know that William and the rest of our team at Cavender Cadillac were able to provide you with a great car-buying experience. Your kind words mean a lot - thank you for taking the time to share this experience and enjoy the ride!

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