Cavender Cadillac

I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the followin issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!! More

Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years. More

I Had a great experience buying both my cadillacs there this year.I would give a 5 ,but on both occasions I had to request my papaer work which took months to get ie bill of sale and everything else. this year.I would give a 5 ,but on both occasions I had to request my papaer work which took months to get ie bill of sale and everything else. More

The service is excellent and the staff is friendly and approachable. My wait time was less than 2 hours, which is reasonable. approachable. My wait time was less than 2 hours, which is reasonable. More

I had the opportunity of working with Erica and her services where impeccable. She was very attentive and knowledgeable. services where impeccable. She was very attentive and knowledgeable. More

Diego and the Cavender Cadillac team were wonderful and helpful. No haggling and quick excellent work helpful. No haggling and quick excellent work More

This is the second Cadillac I’ve had and always have vehicles serviced at Cavender it’s the best service in town. vehicles serviced at Cavender it’s the best service in town. More

The representative assigned to me, Carlos not only knows about the model I drive but my car in particular. about the model I drive but my car in particular. More

The last two problems were a chip and a windshield. Both were replaced timely with constant communication Both were replaced timely with constant communication More

We were very pleased the helpful, professional service we received from Kevin James. Our purchase went very smoothly. received from Kevin James. Our purchase went very smoothly. More