Cavender Cadillac

I was in the market to purchase a used vehicle from Cavender. When I arrived, I was warmly greeted by a salesman. Everything seemed ok until it was time to view the vehicle that I was interested in. Th Cavender. When I arrived, I was warmly greeted by a salesman. Everything seemed ok until it was time to view the vehicle that I was interested in. The first thing my wife and I noticed was that the vehicle was dirty inside and out but yet they have an on-site drive-thru car wash less than 10 ft. away. We continued to view vehicle though the passenger seat was not operational. The seat was stuck in a forward position so my wife had to ride in the back seat while I test drove the vehicle. There were also other mechanical issues with the car (not involving the engine) that should have been addressed before the car was put on the lot 7 days ago. These issues were pointed out by myself and my spouse. The salesman was not aware of some of the issues and was apologetic. If the vehicle is not fully inspected and ready to be sold, don't put it on the lot. More

Larry was a good and friendly salesman very knowledgeable. I would advise any one to check them out, I'm confident they will assist and work with you as they did me. Thanks again Guys knowledgeable. I would advise any one to check them out, I'm confident they will assist and work with you as they did me. Thanks again Guys More

Kevin was very helpful and knowledgable. He maintained good communication with us throughout the entire sales process. I am happy with our purchase. thank you thank you thank you good communication with us throughout the entire sales process. I am happy with our purchase. thank you thank you thank you More

I was shoppping arond for a vehicle and went to Cavender, saw what I liked and they helped put it together for me. For me working in a big box retailer, I liked the customer service and my parents also have saw what I liked and they helped put it together for me. For me working in a big box retailer, I liked the customer service and my parents also have thier vehicles serviced there and like the customer service. I can tell you a dealership doesnt stay in business now a days without good service and their committment to go the extra mile. thanks to Kevin for his professionalism is one reason why I bought my vehicle my Cavender. More

Great service, Mr. James quickly ascertained what I was looking for and lead to the right vehicle. Then worked with me to meet my needs regarding my trade in and financing. Overall an excellent dealer ship looking for and lead to the right vehicle. Then worked with me to meet my needs regarding my trade in and financing. Overall an excellent dealer ship from sales and management to finance department. I'll start hear next time I begin to shop for another car. J.S. More

Cavender Cadillac really stepped up to help me get a car that would work for my family also the service department is also really good. I would buy another car from Cavender and Kevin James no pressure hone that would work for my family also the service department is also really good. I would buy another car from Cavender and Kevin James no pressure honest. Quailities hard to find these days More

To whom it may concern, For the past 40 years I have To whom it may concern, For the past 40 years I have been buying and trading cars and I have never had a dealership provide me with the Red Carper t To whom it may concern, For the past 40 years I have been buying and trading cars and I have never had a dealership provide me with the Red Carper treatment like Cavender Cadillac provided. I can’t say enough positive comments about how Ed and Kevin treated us. It all started on Sunday morning went I found the car on Cavender’s website, as any car buyer, I had a few questions about the car. I submitted a question on their website, thinking I would get a reply on Monday or Tuesday, and low and behold 15 minutes later here comes an email from Ed telling me everything about the car. Never in all my forty-years of car buying has any dealership responded so promptly to my request for more information; this was the first of many positive interactions I had with Ed. We closed the deal on the car and Ed said he would help arrange for deliver of the car to Bloomington, IN. Behind the scenes Ed was orchestrating something special for me, he handed the transportation of the car over to a fellow “Hoosier”, Kevin James. Kevin texted me about the car transportation and assured me that everything was taken care of on his end. Ed told Kevin about the car being a Christmas present for my daughter and Kevin started planning for the surprise. He had the car fully detailed and a huge Christmas bow placed inside for shipment. Since we were leaving for an extended Christmas on Sunday, Kevin arranged with Cory Bragg of Classic Car Transport for the car to received priority shipment and arrived on a Wednesday. I truly wish Ed and Kevin could have been here on Saturday when my youngest daughter got the surprise of her life. All of this happened because of a dealership that is dedicated to customer service. You have not only enriched my daughter’s life, you have gained a lifetime customer. Sincerely, Larry D. Barker LTC, US Army (Ret) More

Sully was an excellent salesman. He got us the car we were looking for in a very reasonable amount of time. He was a pleasure to do business with and we will work with him again. were looking for in a very reasonable amount of time. He was a pleasure to do business with and we will work with him again. More

Kevin James is very personable and listens to what you want and need . He located the vehicle that had the options /color /mileage that we were looking for . Thanks to him, we now own our new vehicle. We want and need . He located the vehicle that had the options /color /mileage that we were looking for . Thanks to him, we now own our new vehicle. We would feel comfortable to refer Kevin to our friends and family. Kevin gets to know his client and does not pressure you just for a sale we've gained a friend. More

My car buying experience was exceptional. Having the flexibility to use the Internet/email to schedule times to meet and have resources (people/vehicles) and paperwork ready helped make the experience e flexibility to use the Internet/email to schedule times to meet and have resources (people/vehicles) and paperwork ready helped make the experience extremely time efficient. The sales staff (Kevin James) was friendly and just great to work with. He got me the best possible deal on purchase and trade. More