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Cavender Cadillac

San Antonio, TX

4.7
869 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 869 reviews

March 09, 2023

The Cavender team was very dedicated to making it happen, and we were very happy More

by mike22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paola,Seth, DAS Reputation Management
Mar 09, 2023 -

Cavender Cadillac responded

Feedback like this makes our day! Thanks for working with the Cavender Cadillac team.

March 08, 2023

Michael Mosley, store manager is a first class manager. Takes the time to call and go over my questions. Great communication and I had a real sense he cares about his dealership and customers . More

by DavidJames
Recommend Dealer
Yes
Employees Worked With
Michael Mosley , DAS Reputation Management
Mar 08, 2023 -

Cavender Cadillac responded

David, we are pleased to hear that you had a great experience with Michael! Thank you for the 5-star review of Cavender Cadillac!

February 23, 2023

the service as always was great. Ray Trejo did a great job of taking care of me and my vehicle. More

by homerespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo
Feb 23, 2023 -

Cavender Cadillac responded

It's great to hear that Ray took such great care of you! Thank you for choosing Cavender Cadillac and for sharing your experience. Safe travels ahead!

Feb 23, 2023 -

homerespinoza responded

Cavender Cadillac has always serviced my vehicle to my satisfaction. Ray Trejo and everybody there is professional, polite, and friendly.

September 25, 2022

Renata was efficient. She kept me informed of possible delays. She was very resourceful and professional. More

by Jhaydenmorris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 26, 2022 -

Cavender Cadillac responded

Thanks for the great feedback! We're very happy that Renata was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Cavender Cadillac Team

August 05, 2022

Service took an hour to even recognize my car arrived. No one noticed or cared that I checked in. My car sat for an hour though I’d scheduled. I’ll probably save service work for my trips to Houston whe More

by Roncbarshop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 10, 2022 -

Cavender Cadillac responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Cavender Cadillac Team

August 01, 2022

Si pudiera darle cero estrellas lo aria tienen seis meses con mi vehículo y no lo pueden arreglar vine hablar con el manager y me dice que no puede hacer nada por mi cuando yo compré este vehículo supuestame More

by Maricruz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 04, 2022 -

Cavender Cadillac responded

Apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, The Cavender Cadillac Team

May 20, 2022

We bought a brand new Cadillac Black Cherry CT5 from RENATA RAYBURN. We called on a Friday night and she immediately responded. We asked to test drive it early Saturday, and she had the car there, ready More

by Casburryegg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renata Rayburn
May 24, 2022 -

Cavender Cadillac responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Renata went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Cavender Cadillac Team

May 20, 2022

I went in with some credit issues and was able to get a newer car with lower monthly payments Chris Jones and the financial crew worked hard to get this done … thanks a million great work More

by mbmdrummer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris jones, DAS Reputation Management
May 24, 2022 -

Cavender Cadillac responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Chris and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Cavender Cadillac Team

May 24, 2022 -

mbmdrummer responded

Thanks to everyone for all the work you did to make this happen

April 20, 2022

Chris was very friendly and the new car was ready the very same day. We traded it for a defective one. More

by Frank Dancuart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Jones
Apr 21, 2022 -

Cavender Cadillac responded

Thank you for your great review, Frank! We're glad to have Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, The Cavender Cadillac Team

February 20, 2022

I said I wanted to buy a 2009 Jaguar XJ8 and was in touch with Christian at Cavender every day, waiting for the car to be checked out, and they sold it without telling me to someone else. Very unhappy. More

by bjbb13a
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
Feb 22, 2022 -

Cavender Cadillac responded

Thank you for leaving this feedback. We strive to provide a positive experience for all guests and would appreciate the opportunity to discuss your experience further. Please give us a call at your earliest convenience. Sincerely, The Cavender Cadillac Team

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