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Cavender Cadillac

San Antonio, TX

Overview
Reviews
Vehicles
4.7
766 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 472 service reviews

April 18, 2026

The service department is great. Always professional, accommodating and welcoming. Carlos Villarreal is the best service technician. I’ve been working with him for over 20 years. More

by santap21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 20, 2026 -

Cavender Cadillac responded

Thank you for sharing your feedback about our service department and Carlos, it's appreciated! We look forward to your next visit! - The Cavender Cadillac Team

April 16, 2026

Excellent service. Convenient location. Very nice waiting area. Carlos is my service representative and is super diligent in caring for his customers. More

by bradydrkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 16, 2026 -

Cavender Cadillac responded

Thank you for sharing your excellent feedback about Carlos and the team, Brady! We appreciate your support and hope to work with you again at Cavender Cadillac. Safe travels!

April 12, 2026

I am very pleased with the service department every trip. Carlos is very cordial and responsive and explains to detail as to what services are needed More

by doug2473thi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 13, 2026 -

Cavender Cadillac responded

We’re grateful for your feedback and will pass your compliments along to Carlos! Thank you for choosing Cavender Cadillac. See you next time!

April 11, 2026

We always get great service when we take our SUV in for service. Everyone is friendly taking time to answer any questions we have. We have been taking our vehicle to Cavender since it opened and Carlos V More

by tudykaudrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 13, 2026 -

Cavender Cadillac responded

Thank you for your loyalty and trust in Cavender Cadillac! We're excited to hear that Carlos and our team have consistently provided excellent service over the years. We appreciate your support!

April 11, 2026

The car has been in for same problem 3 times . Waiting on PARTS. This has been going on for over six months. More

by paulgodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RAY
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Apr 13, 2026 -

Cavender Cadillac responded

I’m sorry to hear about the ongoing issues you’re experiencing with your car, as well as the delays with parts. Please reach out so we can ensure that this is resolved. Shawn Wilcox - Service Director - 2103686474

April 10, 2026

Carlos was polite , professional and caring. I appreciated his concern bo matter how frazzled I was over the repairs More

by Chelc320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Apr 10, 2026 -

Cavender Cadillac responded

Thank you for sharing your experience with Carlos! We're glad he could assist you with professionalism and care. We appreciate your business and will pass along your kind words. See you next time at Cavender Cadillac!

April 08, 2026

Justin provided great customer care and resolved my issues at the time. I would recommend Justin to others who are in need of service or dealership to those looking for a new vehicle. All people I enco More

by Tsbelvis.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 08, 2026 -

Cavender Cadillac responded

Thank you for sharing your positive experience with Justin and the entire team! We truly value your recommendation and look forward to serving you again at Cavender Cadillac. Take care!

April 02, 2026

The service manager kept me well informed during the whole time that my Escalade was in the garage. More

by fkscherer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Apr 03, 2026 -

Cavender Cadillac responded

Thanks so much for leaving Cavender Cadillac a five-star review! We are glad that our team was informative.

April 02, 2026

I went in for an oil change on my Escalade. Right after which I had oil dripping onto my garage floor. Brought it back a few days later and despite being told it's an old/existing leak (which d More

by broker777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colson and Mike (with a sweet moustache)
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Apr 03, 2026 -

Cavender Cadillac responded

I am very disappointed to see that we left you with such a negative impression of our dealership. I would love to speak with you further about what happened during your visit in order to ensure your concerns are properly addressed. Would you consider calling me at your convenience? Thank you, Shawn Wilcox - Service Director - 2103686474

March 27, 2026

Excellent service! Raymond is outstanding, professional, caring, very courteous. Takes great care of the customers. More

by Dominga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ratmond
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Mar 30, 2026 -

Cavender Cadillac responded

Thank you for your kind words about Raymond and our team, Dominga! We appreciate your business and look forward to seeing you again at Cavender Cadillac.

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