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Cavender Cadillac

San Antonio, TX

Overview
Reviews
Vehicles
4.7
745 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 458 service reviews

March 15, 2026

I have had the pleasure of having Carlos as my service manager. Always excellent service. More

by kggee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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March 09, 2026

Saturday service for 80K visit. Carlos Villareal checked me in, got me a ride home, and kept in touch on the status of the service. Outstanding service experience. The vehicle was More

by rhouston135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
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Mar 09, 2026 -

Cavender Cadillac responded

Thank you for sharing your positive feedback about Carlos and the team! We look forward to serving you again in the future! - The Team at Cavender Cadillac

March 07, 2026

Great people Tony and Justin always for ways to help and support in any way possible to make sure i get the right treatment. More

by viejo40
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tony and Justin
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Mar 09, 2026 -

Cavender Cadillac responded

Thank you for sharing your appreciation for Tony and Justin! We're always here to help at Cavender Cadillac! If you ever need anything else, we're just a call or visit away.

March 06, 2026

The service at this dealership is excellent! Carlos is whom I always deal with and he is very kind and explanes everything to me. More

by Florence Wanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 06, 2026 -

Cavender Cadillac responded

Hi Florence, we're so happy to hear Carlos always takes such great care of you here at Cavender Cadillac. Thank you for sharing your feedback!

March 05, 2026

Great service and communication Carlos was great Will use him every time in. Great guy More

by cas.mikolajczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 06, 2026 -

Cavender Cadillac responded

Thank you, Cas, for stopping by to leave Cavender Cadillac a wonderful review! We love to hear you were in awesome hands with Carlos.

March 03, 2026

Nice professional service,never had a problem with repair. But note they charge 3 percent extra to use your credit card,not a fan of that policy. More

by texascoop
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 03, 2026 -

Cavender Cadillac responded

Thank you for choosing Cavender Cadillac and sharing your feedback about our service! We understand your concern about the credit card fee and will pass it along to our management team. See you next time!

February 28, 2026

Owning a Cadillac and dealing with Cavender has been our worst car owning experience in our lives. Cadillac has sunk to the bottom of the barrel and Cavender has followed them there. They do not seem to hav More

by Joycervin
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Colson
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Mar 02, 2026 -

Cavender Cadillac responded

Joyce, we're very disheartened to hear that you feel this way about our dealership. We do our best to provide quality solutions in a timely manner, but it sounds like we've let you down. As we have several locations, would you mind calling me to clarify which dealership you have been visiting and to discuss this review in further detail? I hope to hear from you, Shawn Wilcox - Service Director - 2103686474

Mar 02, 2026 -

Joycervin responded

There are only two locations. Our experience is at the San Antonio Location. We are going to have to take the car back, yet again this month for additional warranty work. It seems to never end when you own a Cadillac.

Mar 14, 2026 -

Joycervin responded

Update 3/13/26: Took the car back to the dealer on Monday for an oil change, a recurring errant infotainment message, and a problematic power seat. NO communication or updates the entire week. This is what I have learned to expect from Cavender. I have asked for an update. I'll update this review later with how long it takes to get one.

February 27, 2026

Great communication and on-time, super fast service. Sparkling clean waiting area with a great refreshment area. More

by frwilliams63
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Martin Vara
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Feb 27, 2026 -

Cavender Cadillac responded

Thank you for the great review! We are thrilled you had a seamless experience with our team at Cavender Cadillac. See you next time!

February 24, 2026

As we walked to the dealership we were approached by Ray Trejo a very professional person. The dealership should be very proud to have him in your staff and he welcomed us with respect and very well mannere More

by Carlos Guzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo , Kevin James, Martin Vara, Diego Morales, Russell Johnson, Chris Jones, William Gates
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Feb 24, 2026 -

Cavender Cadillac responded

Carlos, we're thrilled to hear that Ray made your experience at Cavender Cadillac so positive. We truly appreciate your recommendation and look forward to serving you again in the future!

February 19, 2026

Always very friendly and knowledgeable personnel. Waiting lounge is comfortable and clean. Carlos is always making sure that you understand what your car needs. More

by Stefaniet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
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Feb 19, 2026 -

Cavender Cadillac responded

Thank you for the great review! We're pleased to know you're in good hands with Carlos and the team. We look forward to your next visit to Cavender Cadillac!

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