Cavender Cadillac

Always very friendly and knowledgeable personnel. Waiting lounge is comfortable and clean. Carlos is always making sure that you understand what your car needs. Waiting lounge is comfortable and clean. Carlos is always making sure that you understand what your car needs. More

They’ve always done good work, we’ve always been very happy with the job they do, and this year we continue to be impressed. happy with the job they do, and this year we continue to be impressed. More

Over a 2 hour wait when I had a scheduled appointment. Customer service is usually outstanding but today was not at all. I was very unhappy with the visit Customer service is usually outstanding but today was not at all. I was very unhappy with the visit More

They treat their customers with respect and care. I recommend them if you need work on your vehicle. I recommend them if you need work on your vehicle. More

Carlos Villarreal did a great job keeping me informed and explaining the issues. He went above and beyond to file for warranty coverage, too. I feel like a valued customer thanks to him. Great service! explaining the issues. He went above and beyond to file for warranty coverage, too. I feel like a valued customer thanks to him. Great service! More

Fast and easy friendly service Better snack options would be nice Good communication via text would be nice Good communication via text More

Mr Carlos and the entire Cavender Team are exceptional! Always attentive, trustworthy and communicate all procedures necessary. Always attentive, trustworthy and communicate all procedures necessary. More

Missed major steps on what service was to be performed on my Cadillac. I was overcharged and a service was done that I didn’t request. I ask specifically for 2 services, wasn’t able to see the computer ser my Cadillac. I was overcharged and a service was done that I didn’t request. I ask specifically for 2 services, wasn’t able to see the computer service consultant was looking at. Next thing I knew a tablet was presented, and I signed it. When I received the completed detailed list of services performed, a third item was added, something I never had done before, as this was my 3rd service on my Cadillac. This was totally unexpected, and unacceptable, but it was stated, that’s what was agreed upon. Fast talking and not going into details is a horrible experience, as I’m a 2 time owner of a Cadillac. More

Always courteous, caring and at a professional level. They have great timing on the service as well. They have great timing on the service as well. More

I went in to get service done to my vehicle. Justin was nice enough to offer a loaner vehicle. A few hiccups on the service end that made it take a little longer. Justin kept us informed though Justin was nice enough to offer a loaner vehicle. A few hiccups on the service end that made it take a little longer. Justin kept us informed though and made everything right. More