Cavender Cadillac

We always get great service when we take our SUV in for service. Everyone is friendly taking time to answer any questions we have. We have been taking our vehicle to Cavender since it opened and Carlos V service. Everyone is friendly taking time to answer any questions we have. We have been taking our vehicle to Cavender since it opened and Carlos Villarreal has been our go-to-guy from day one!!! More

Carlos was polite , professional and caring. I appreciated his concern bo matter how frazzled I was over the repairs I appreciated his concern bo matter how frazzled I was over the repairs More

Justin provided great customer care and resolved my issues at the time. I would recommend Justin to others who are in need of service or dealership to those looking for a new vehicle. All people I enco issues at the time. I would recommend Justin to others who are in need of service or dealership to those looking for a new vehicle. All people I encountered at the dealership were prompt, friendly and were ready to meet what needs I may have. More

The service manager kept me well informed during the whole time that my Escalade was in the garage. whole time that my Escalade was in the garage. More

I went in for an oil change on my Escalade. Right after which I had oil dripping onto my garage floor. Brought it back a few days later and despite being told it's an old/existing leak (which d Right after which I had oil dripping onto my garage floor. Brought it back a few days later and despite being told it's an old/existing leak (which didn't come up with their multi-point inspection during the oil change), it turns out the mechanic made a mess with spilling oil. No apology or any offer of perhaps a future service discount for the inconvenience of having to take off from work early and spend a total of 3 additional hours for this mistake. Overall the experience was less than delightful. Perhaps I will have a better experience on the next go around with the other Cadillac dealership that's 10 minutes further from my home, as I don't feel comfortable going back to Cavender. More

Excellent service! Raymond is outstanding, professional, caring, very courteous. Takes great care of the customers. Raymond is outstanding, professional, caring, very courteous. Takes great care of the customers. More

My 2025 Cadillac xt4 started having a ruff vibration when shifting up and down. I called made an appointment told them to please check the torque converter, and my screen dash was getting super hot. They gav shifting up and down. I called made an appointment told them to please check the torque converter, and my screen dash was getting super hot. They gave me an electric courtesy car, after I told them multiple times I do not live in an area that accommodates electric cars. Please give me a gas. Well they didn’t even give me the adapter needed to use a charging station so my electric broke down, stranding my daughter and I. I had to pay to have it toed to a location where my husband had to put it in on a personal trailer. ( freaking nightmare) After having my vehicle for a week, My check engine light was not on but the vehicle did the same problem with the technician. But they can’t fix it because it’s not throwing a code. And never checked my dash screen problem😠 seriously a quick google search would tell you the problem. Fix the xxxx car. World class was how they were described to me. Not even close. Will never use them again. More

I appreciate Ray and the service staff working to fix my car. The continued feedback was helpful to me car. The continued feedback was helpful to me More