Cavender Cadillac - Service Center

4/26/2024 Service Department is conniving. Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. B Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. By the end of March the brakes started to squeak. I took it in & they said they didn’t hear anything & if I did hear the brakes squeaking that was totally normal because that’s common with the CT5 Sport…uh…I think not. I went back home & took video of my husband driving, braking in both drive & reverse, went back & showed them the video, they drove it & finally admitted they heard the brakes squeak. The service manager Carlos told me bring it back Friday & there would be no charge. When I returned on Friday Carlos said the cost would be $989.00 to clean the pads & rotors. I said no way & went back home. Evil & ridiculous! Lazy & incompetent. More

I had a couple of recalls on my Escalade. I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to I received a prompt appointment and checked in with Carlos Villarreal in the service department. They took care of everything. Everyone I came in to contact with was knowledgeable and friendly. Mr Villarreal kept me updated and answered my questions. More

As with any dealership, it's too expensive for someone on social security. Personal attention was great! social security. Personal attention was great! More

I'm not happy with the service I received from Cavender Cadillac. Car still in shop. Each time I pay for service I have to take my car back and what I've paid for previously is reworked and I'm having to Cadillac. Car still in shop. Each time I pay for service I have to take my car back and what I've paid for previously is reworked and I'm having to pay again. More

Carlos from the service department ordered two rims and tires that were damaged due to debris on the highway from the local construction. He is always professional and courteous and treats all his customer tires that were damaged due to debris on the highway from the local construction. He is always professional and courteous and treats all his customers with respect. More

The customer service was beyond excellent. Carlos always treats me very well. He worked on his weekend to go over the video with me of the issues with my truck. He knew I was having issues Carlos always treats me very well. He worked on his weekend to go over the video with me of the issues with my truck. He knew I was having issues with my rental car so he was able to get me a loaner because of my loyalty to Cavender. They always try to make you comfortable while your at the dealership. More

It Started a little shaky, but I think for the most part Ray, my service advisor was very professional and he was very patient and helping me through the repairs process and I greatly appreciate him making Ray, my service advisor was very professional and he was very patient and helping me through the repairs process and I greatly appreciate him making the transaction a lot easier. Thank you, Ray!!! More

Hi, I was going over the fluid levels when I got home after the service at your service shop and noticed that the coolant level was at the same level that it was before I stopped at your repair shop. Did after the service at your service shop and noticed that the coolant level was at the same level that it was before I stopped at your repair shop. Did the mechanic top-off the coolant level? More

Carlos Villarreal is the reason I get my car serviced at Cavender Cadillac. I know my SRX will be serviced with care. Shout out to Carlos!! Cavender Cadillac. I know my SRX will be serviced with care. Shout out to Carlos!! More

I'm completely not happy with your service from the advisor and the manager. They failed me 3 times when I brought my car there for the services advisor and the manager. They failed me 3 times when I brought my car there for the services More