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Cavender Cadillac - Service Center

San Antonio, TX

4.8
324 Reviews

324 Reviews of Cavender Cadillac - Service Center

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November 13, 2023

Ray was fantastic to work with! He made everything very easy and we were able to get the vehicle at the time he promised. Thanks Ray! More

by mestolowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 13, 2023 -

Cavender Cadillac responded

We're so glad to know that Ray made your service experience at Cavender Cadillac a fantastic and efficient one! We appreciate your business and look forward to seeing you again in the future!

November 11, 2023

The staff is extremely helpful. My service Carlos ensures I understand what work needs to be done and makes recommendations for future services More

by angela.roundtree11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, DAS Reputation Management
Nov 13, 2023 -

Cavender Cadillac responded

We're glad to know that you found our staff at Cavender Cadillac helpful and informative. We'll pass your kind words on to Carlos! Thanks for the review.

November 10, 2023

Excellent, Carlos is very knowledgeable and great customer service. thank you, thank thank you thank you More

by GiGi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carlos
Nov 10, 2023 -

Cavender Cadillac responded

GiGi, we're delighted to know that Carlos provided you with excellent service at Cavender Cadillac. Thank you for your kind words and support!

November 10, 2023

GREAT SERVICE. KEPT ME WELL INFORMED ON PROGRESS. CALLED ON EACH REPAIR OR RECOMMEND SERVICE. More

by Hebbronville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Johnson
Nov 10, 2023 -

Cavender Cadillac responded

Thanks a million for the five-star review of Cavender Cadillac! We look forward to your next service visit.

November 08, 2023

Very knowledgeable about vehicle maintenance and repairs with excellent customer service and informing customer about vehicle repairs and maintenance More

by rickmartinez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villanueva
Nov 09, 2023 -

Cavender Cadillac responded

Rick, we're glad to know our team at Cavender Cadillac could provide you with the knowledgeable service and information you needed. Thanks for sharing your experience!

November 08, 2023

Katelynn is the best part of Cavender Cadillac! She took care of us during our newly purchased Challenger, first oil change ! More

by lizstafford29
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Nov 09, 2023 -

Cavender Cadillac responded

Liz, we're delighted to know Katelynn took great care of you during your new vehicle's first oil change at Cavender Cadillac. We appreciate the positive feedback!

Nov 09, 2023 -

lizstafford29 responded

You’re very welcome!

November 07, 2023

I purchased a cosmetic warranty, when I purchased my new Escalade, and I thought everything was covered from head to toe, until I needed repair work on my wheel. I curbed the back chrome wheel and was told More

by Kingez24
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Trejo
Nov 08, 2023 -

Cavender Cadillac responded

I'm sorry to learn about your experience with the warranty on your new vehicle. We understand how important it is for our customers to feel supported, especially when unexpected issues appear. I'd like to personally assist you in finding a solution and addressing any concerns you may have regarding this matter. I will search for your contact information, but in the meantime, please feel free to give me a call. Thank you, Curtis Kirk - Service Manager - 210.226.7221

Nov 08, 2023 -

Kingez24 responded

I have tried calling you, but have yet to hear back.

November 07, 2023

Awesome customer service. Carlos listened to my concerns, he ensured all my issues were addressed to my satisfaction. More

by Myride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos V.
Nov 08, 2023 -

Cavender Cadillac responded

We're glad that Carlos was able to address all your concerns at Cavender Cadillac. Thanks for the positive feedback about our customer service!

November 06, 2023

They are always very attentive to my service needs, courteous, and respectful of my time. More

by kcinc10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Nov 06, 2023 -

Cavender Cadillac responded

Thank you for choosing Cavender Cadillac. We are grateful to have earned your loyal business.

November 04, 2023

They were very nice and explained very well. When they returned my car it was fixed and cleaned More

by Genynataki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Nov 06, 2023 -

Cavender Cadillac responded

Thank you for the review! We appreciate your support and hope to see you again at Cavender Cadillac!

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