Cavender Cadillac - Service Center

July 2023 took my XT5 in for AC not working - they said it may have a leak in the valve that allows to add freon - they replaced valve and added freon ($ 1200) and said if it happens again bring it back. 3 it may have a leak in the valve that allows to add freon - they replaced valve and added freon ($ 1200) and said if it happens again bring it back. 3 weeks later not working again and returned to Cavender they said not it needs a new evaporator core.this will be $3600 - after a little discussion, thay said they would take $700 off and core would be in next week. Now 6 weeks later, still waiting on parts and it may be 2 more weeks before they come in. No loaner or any help. Called Ken Batchler Cadillac and they have the part but won't sell it to me or Cavender because it is on back order, and they want to keep it for themselves. Now that's NOT Cadillac service. The part is available, and they can't get it done. This is my first and will be my last Cadillac. More

Carlos and team are always professional explaining everything before any work performed. The service department as whole has been outstanding everything before any work performed. The service department as whole has been outstanding More

Great customer service, communication and quality work! Service rep Katelyn kept me informed on status of repairs. Will definitely use Cav Caddy for my next service needs! Service rep Katelyn kept me informed on status of repairs. Will definitely use Cav Caddy for my next service needs! More

Calender is ALWAYS Professiona, Prompt & Pleasant, especially Carlos in the Service Department. We appreciate that very much. especially Carlos in the Service Department. We appreciate that very much. More

I think this dealership always have shown me professional workmanship and professional courtesy and always check out my vehicle and keeps me up to date on anything that is going on with my vehicle workmanship and professional courtesy and always check out my vehicle and keeps me up to date on anything that is going on with my vehicle More

I bought my vehicle almost 10 years ago when the dealership was on broadway. I’ve only serviced it at Cavender and Carlos has always been my service representative. The service has always been super dealership was on broadway. I’ve only serviced it at Cavender and Carlos has always been my service representative. The service has always been superb and Carlos is excellent at what he does. The level of customer service excellence from the dealer, and Carlos in particular, has not diminished in my 10 years as a customer. I realize the dealership would probably rather sell me a new car by now, but I’m hoping Carlos and the service department keep this loyal customers car serviced for another 10 years. More

We have been dealing with them for 40 years and have always been happy with the service we have received. always been happy with the service we have received. More

Over the years I’ve had great service and experiences with both sales and service at this dealership with both sales and service at this dealership More

Have had wonderful experiences for the last 20 years with this dealership, both sales and service. Always helpful. this dealership, both sales and service. Always helpful. More

They gave me great services, and were very professional. I can tell the difference in the handling, engine performance , and my AC is kickin here in the 100+ degree weather in Texas. I can tell the difference in the handling, engine performance , and my AC is kickin here in the 100+ degree weather in Texas. More