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Cavender Cadillac - Service Center

San Antonio, TX

4.8
324 Reviews

324 Reviews of Cavender Cadillac - Service Center

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March 18, 2025

I got a $1200 bill . The ONLY THING I. Requested was oil and filter service.. and tire rotation. but they performed more to get the bill to $1200, which I never signed f More

by Qkillian68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Mar 20, 2025 -

Cavender Cadillac responded

I'm sorry to hear about the unexpected charges on your bill. We strive for transparency in our services and it seems we fell short here. I'd like to look into this further and ensure everything is clarified for you. Please reach out at your convenience so we can address this matter together. Thank you, Katie Dodd - Service Director - +1 (210) 640-7683

March 18, 2025

I went in for an oil change and left with a $1200 bill. I only ask for an oil change. More

by Qkillian68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember < Carlos I think
Mar 20, 2025 -

Cavender Cadillac responded

Thank you for the review. We strive to keep our prices fair and competitive within the current market, so we appreciate your feedback. If there's anything else you'd like to discuss, please feel free to reach out. Best, Katie Dodd - Service Director - +1 (210) 640-7683

March 09, 2025

The service at Cavender Cadillac is all that I could have asked for and more. I never had to leave my house for either servicing my car or buying a new one. Both were done in the same week. They made me feel More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos in service is the best
Mar 10, 2025 -

Cavender Cadillac responded

Mary, we're delighted to hear that our team at Cavender Cadillac made your experience seamless and special. Thank you for recommending us! If there's anything else we can do for you, just let us know.

March 05, 2025

Raymond was professional and courteous. He explained the trouble shooting process and kept me informed. More

by satown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Trejo
Mar 06, 2025 -

Cavender Cadillac responded

We're delighted to hear that Raymond provided professional and courteous service at Cavender Cadillac. Keeping you informed throughout the process is our priority, so thank you for sharing your experience!

March 02, 2025

Great service provided by friendly professional employees. Have been using Cavender for many years and will not change. Carlos Villarreal is my “GO-TO” guy. More

by The Colonel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos villareal
Mar 03, 2025 -

Cavender Cadillac responded

We're delighted to hear that our team, especially Carlos, has consistently provided you with great service at Cavender Cadillac. Thank you for your loyalty and trust over the years!

February 28, 2025

I was very pleased. He took the time to explain all that was needed to keep the car up to date. More

by marionhardin09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 03, 2025 -

Cavender Cadillac responded

We are glad to hear that our Cavender Cadillac team provided efficient service. We are here to help with any future service needs!

February 27, 2025

Carlos was amazing! Great service, friendly atmosphere. Even made sure I was ready for the winter storm that was coming. Informative about my vehicle and knowledge of my More

by Jmojica1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 27, 2025 -

Cavender Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Carlos provided great service and ensured you were prepared at Cavender Cadillac. We appreciate the feedback and look forward to assisting you again in the future!

February 26, 2025

Working with the service staff was pleasant and easy. I was kept informed of progress with diagnosing and beginning the work. It was warranty repairs and woul take a few days. Service rep, Carlos was More

by DLM
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, service Dept
Feb 26, 2025 -

Cavender Cadillac responded

We're delighted to hear that Carlos and the Cavender Cadillac service team made your experience smooth and informative. It's great to know you felt well taken care of during the warranty repairs, including arranging a loaner car. Thank you for sharing your positive feedback!

February 26, 2025

Always excellent advice and service. Carlos is my service advisor and I know he will deal with me honestly. More

by Colonel's Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villereal
Feb 27, 2025 -

Cavender Cadillac responded

Thank you for trusting Carlos and our team at Cavender Cadillac with your service needs. We're delighted to hear about your positive experience!

February 23, 2025

Great service Carlos is a great service writer work is always top notch from techs More

by Jeff.jennings82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 24, 2025 -

Cavender Cadillac responded

Thank you for your kind review, Jeff! We're so glad to hear Carlos delivered a fantastic experience. Drive safely, and see you next time!