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Cavender Cadillac - Service Center

San Antonio, TX

4.8
324 Reviews

324 Reviews of Cavender Cadillac - Service Center

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January 04, 2025

No one likes having to take their vehicle in for repairs, especially me. But I can’t say enough good things about the service department. Everyone was friendly. My service rep, Lindie, was very knowledgea More

by Linda W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindie Esteban
Jan 06, 2025 -

Cavender Cadillac responded

Linda, we're delighted to hear that Lindie and our service team at Cavender Cadillac made your repair experience a positive one. Thank you for sharing your feedback!

January 03, 2025

Kevin was very helpful & he took great care of me. The service attendant also made sure to provide the reminder maintenance sticker. More

by Anonymous Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, Service Advisor
Jan 06, 2025 -

Cavender Cadillac responded

We're delighted to hear that Kevin and our service team provided you with excellent care at Cavender Cadillac. Thank you for sharing your experience, and we look forward to serving you again!

December 31, 2024

Cavender is an Outstanding Cadillac Dealership. The Staff, especially Carlos Villarreal, are the most caring and concerned about your vehicle. He reviews your needs, is alert to your expectation More

by kenpatriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal-Service Department
Jan 02, 2025 -

Cavender Cadillac responded

Thank you for sharing your experience with us! We're delighted to hear that Carlos and the team at Cavender Cadillac provided such attentive service. We appreciate your trust in our dealership, and we're here whenever you need assistance with your vehicle!

December 28, 2024

I'm always treated like family. Carlos is the best. He always listens to what issues I have and keeps me updated every step of the way. I trust Carlos and Cavender whole heartedly! More

by P.STATEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 30, 2024 -

Cavender Cadillac responded

It's wonderful to hear that Carlos and the Cavender Cadillac team make you feel like family! Your trust means a lot to us. Thank you for sharing your experience!

December 23, 2024

Service was fantastic Prices are way way to high 😡 and it makes the experience bad. More

by scyoungblood55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Dec 23, 2024 -

Cavender Cadillac responded

We're glad to see that your service experience at Cavender Cadillac was fantastic! We strive to keep our prices fair and competitive within the current market, so we appreciate your feedback. If there's anything else you'd like to discuss, please feel free to reach out. Take care! Katie Dodd - Service Lane Manager - +1 (210) 640-7683

December 23, 2024

Speedy and excellent service, professional and courteous service rep Carlos Villarreal. Always enjoyable and comfortable waiting area. More

by fhtyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 26, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience with us! We're delighted to hear that Carlos provided speedy and professional service at Cavender Cadillac. We look forward to welcoming you back in our comfortable waiting area anytime!

December 22, 2024

My family and I have been Cavender customers since 1964 and can always count on great service😢 More

by ehodgeiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Cavender Cadillac responded

Thank you for sharing your support of Cavender Cadillac!

December 21, 2024

Excellent service experience as usual with the service and maintenance of my vehicle with Carlos and the mechanical department. More

by Mrccet52@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos service representative
Dec 23, 2024 -

Cavender Cadillac responded

We're delighted to hear that Carlos and the mechanical department provided you with another excellent service experience at Cavender Cadillac. Thank you for your continued trust in us!

December 21, 2024

Great service as always. We drive a ways to Cavender Cadillac because their customer service is the best. We tried another dealership closer in the past and couldn't even ge More

by d.floresexl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos. Service team
Dec 23, 2024 -

Cavender Cadillac responded

Thank you for making the trip to Cavender Cadillac and sharing your experience! We're delighted that Carlos and our team continue to provide top-notch service. Your recommendation means a lot, and we look forward to serving you again in the future!

December 21, 2024

While my service advisor, Lindie, is very helpful and always tries to make things right, this dealership has communication issues. Twice what I’ve brought my car in for has caused confusion. Also, it see More

by Lesndan1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience. It's great to hear that Lindie has been helpful, but I'm sorry about the communication issues and wait times you've encountered. We appreciate your feedback and will work on improving our service efficiency. If there's anything else you'd like to discuss, please feel free to reach out. Thank you, Allie Peters - Vice President of Service Operations - (210) 561-4900

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