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Cavender Cadillac - Service Center

San Antonio, TX

4.8
324 Reviews

324 Reviews of Cavender Cadillac - Service Center

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December 20, 2024

Over the past 7 years, I have trusted this facility for my vehicle maintenance and have consistently been impressed with the outstanding service. Carlos Villareal has been a standout advisor, showing profe More

by Sandoval_jf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
Dec 20, 2024 -

Cavender Cadillac responded

Thank you for your continued trust in Cavender Cadillac over the years! We're delighted to hear that Carlos Villareal has provided exceptional service and professionalism. We look forward to assisting you with your next vehicle purchase when you're ready!

December 20, 2024

Carlos is very professional in his ability to get information to the shop quickly informing them of possible issues and directions to address as a solution is formed. Thank you Carlos. More

by benniedfarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 20, 2024 -

Cavender Cadillac responded

Bennie, we're delighted to hear that Carlos provided such professional service at Cavender Cadillac. Thank you for sharing your experience with us!

December 20, 2024

The Cavender Cadillac workers displayed great customer service. I would recommend them to others for service. More

by Mary2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 23, 2024 -

Cavender Cadillac responded

Mary, thank you for recommending Cavender Cadillac! We're delighted to hear about your positive experience with our team. We look forward to serving you again in the future!

December 18, 2024

Friendly, attentive and thorough. Enjoyed the comfortable waiting area and complementary fat pills (donuts). Thank you. More

by zedalavs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Dec 18, 2024 -

Cavender Cadillac responded

We're delighted to hear you enjoyed the experience and amenities at Cavender Cadillac! Our team is always here to provide friendly and attentive service. Thanks for sharing your feedback!

December 17, 2024

Kevin is very helpful but not too pleased with results. I hear the part is on back order but I don’t understand why so long. My car is parked because I’m afraid to drive because fan stays on way after car More

by Msgiorta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from service
Dec 17, 2024 -

Cavender Cadillac responded

Thank you for sharing your feedback with us. We're glad to hear Kevin was helpful, but we understand the frustration regarding the back-ordered part at Cavender Cadillac. Please reach out directly so we can assist further and discuss loaner options while waiting for your car's repair.

December 16, 2024

Very helpful service tech, kept me well informed about all options. Will be coming back. More

by vcpeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Cavender Cadillac responded

Thank you for being such a great customer of Cavender Cadillac!

December 15, 2024

Carlos was amazing. He keep me continually informed on the status of my car. He worked with the warranty company to get exactly what I needed. I am very impressed with t More

by Suzyq1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Dec 16, 2024 -

Cavender Cadillac responded

Suzy, it's wonderful to hear that Carlos provided such impressive service at Cavender Cadillac. Keeping you informed and ensuring your satisfaction is always our aim. See you down the road!

December 13, 2024

Carlos and Cavender do all maintenance on our cadillac are very professional and customer oriented. More

by dtex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Department is my contact
Dec 13, 2024 -

Cavender Cadillac responded

Thanks for sharing this praise for Carlos and the Cavender Cadillac Team! Drive safe, and we'll see you next time!

December 12, 2024

Great sales and maint. Service. Ray and Carlos at svc dept are awesome: friendly, professional, and efficient! More

by ronaguillen53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ray
Dec 12, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Ray and Carlos provided you with exceptional service during your visit to Cavender Cadillac. Safe travels until next time!

December 12, 2024

Fast, efficient and reliable service. Service advisor Mr Carlos Villareal is very knowledgeable and professional. He made me comfortable on repairs being performed. Kept me informed with More

by cadired50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
Dec 13, 2024 -

Cavender Cadillac responded

Thank you for sharing your experience with Cavender Cadillac! We're pleased to hear that Carlos provided knowledgeable and professional service, keeping you informed throughout the process. Until next time, drive safely!

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