Back

Cavender Ford of Oklahoma City

Oklahoma City, OK

3.8
560 Reviews
Welcome to Reynolds Ford of OKC! Located in Oklahoma City, OK, Reynolds Ford of OKC is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Reynolds Ford of OKC a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-803-5546 for your No-Obligation Internet Price Quote from our Internet Department.
Contact Dealership

7320 NW Expy

Oklahoma City, OK

73132

Directions

By Type

Showing 560 reviews

February 24, 2026

Long story short I paid for a service and it wasn’t completed. I returned for additional services and was told no problem found( issues definitely still there) and was also told I needed another air fi More

by colebender88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Feb 25, 2026 -

Cavender Ford of Oklahoma City responded

We deeply regret the issues you've experienced and appreciate you sharing your feedback. It's disappointing to know that our initial efforts to resolve your concerns fell short, and we sincerely apologize for any miscommunication or unmet promises. We take your satisfaction seriously and would like to work towards regaining your trust, so please contact me at your earliest convenience to discuss how we can assist you moving forward. Thank you, Jeff Hamstead - Service & Parts Director - 405.720.3626

November 15, 2025

How this stealership hasn't had a class action lawsuit against it, I'll never know due to the fact that ALL of them are Shady deceptive Liars who purposely behave this way just to lock you in, then they i More

by Reddevil6620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hamstead (jerk) Lance Franklin (xxxxxxxxx)
Nov 18, 2025 -

Cavender Ford of Oklahoma City responded

We're truly sorry to hear about your negative experience, and we understand how frustrating this situation must have been for you. We have reviewed the original repair order, and it clearly states that we installed a "Reman Engine Assembly." We would be more than happy to forward the documents that we have from the previous dealership family with which you initially worked. We take these accusations seriously and would like the opportunity to investigate further. Please reach out to us when you can. Thank you, Tony Pan - General Manager - 405.720.3601

Nov 18, 2025 -

Reddevil6620 responded

Funny. We didnt get a copy of that repair order after our vehicle was held hostage for 3 wks during the Christmas holidays. What we were told in an in office meeting with Jeff Hampstead and Lance Franklin, was we were receiving a NEW crate motor since the service techs didnt do the job they were paid to do initially (the $2500 cost for repairs in the September month prior) which caused our timing chain to chew itself up all the way to Minot ND thus leaving us stranded up there during the Thanksgiving week. Im old school and believe a persons word is their bond. Neither one of those gentlemen even remotely understand that. That trip cost me over $4K in having my vehicle trailered home from North Dakota. Had to buy another car just to get us and our USAF airman daughters belongings home from her previous duty station, as well as addional days lodging while we tried to locate a transport company that would bring our Expedition home during the week of Thanksgiving!! Then Hampstead & Franklin want to play hard ball with us when we presented them with a demand for reimbursement and held our vehicle hostage in the repair shop until we signed a letter stating we wouldnt sue Cavender Ford for the situation THEY caused. Both my hubby & i sat in Franklins office and heard BOTH men say "NEW CRATE MOTOR". So that right there confirms my earlier statement of the dealership being a bunch of lying shady deceptive individuals and how Cavender Ford conducts their business dealings with the consumer public. Yes this issue occured over 4 yrs ago but judging from other peoples reviews of this dealership, i can see nothings changed. And we were repeat customers until this incident. I wouldnt accept a vehicle from this dealership if they gave it to me free and clear.

Nov 19, 2025 -

Reddevil6620 responded

Investigate....so you can do what? Reimburse me for the monies i had to come out of pocket with thanks to your service techs ineptitude on my original service order of $2500 or the over $4K i HAD to spend to get us & our vehicle home, from a town where we knew NOBODY during a holiday week? Or do you just want to blow more smoke up my dress? We had to absorb the cost of trailering our vehicle to your stealership once we got our vehicle back home because you guys are trained not to let 1 red cent out your doors. I know Franklin is gone and Hampstead still has his job. Soooo......?? What?? Theres no way in hell im going to change my review of your dealership. You should try "honesty" as a new sales tactic. It just might increase your profit margins. Sad part is my father-in-law bought all his vehicles from your location. Drove all the way from Nicoma Park just to deal with you guys. He bought the Expedition for us because he got a good deal and was a repeat customer. And hes got more money than God. Never again. If my review saves just one person (or hopefully many), from turning over their hard earned cash to a stealership thats just going to forget them the minute they sign on the dotted line, then my work here will be done. You can forward those service repair orders to drphilipjones@yahoo.com or to reddevil6620@gmail.com. Regards, Tj Vidato

September 05, 2025

When looking for a specific type of car, Reid J worked with me to find the type following through with every bit of information history on the vehicle(s). He went out of his way and kept researching exha More

by Aviator
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Reid jacobsen
Sep 08, 2025 -

Cavender Ford of Oklahoma City responded

Aviator, thank you for sharing your fantastic review! We are thrilled to hear that Reid went above and beyond to assist you in your car search. Your feedback truly made our day! - The Cavender Ford of OKC Team

July 06, 2025

Bought a pickup, still don’t have the truck legal as they force you to register through some bogus program. I keep getting random emails from Linda (finance) telling me all of a sudden I need this doc, that More

by DONTbuyFromCavender
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Linda
Jul 07, 2025 -

Cavender Ford of Oklahoma City responded

I'm sorry to hear about your frustrating experience. It sounds like there were several missteps in the process, and I apologize for any inconvenience this has caused you. We strive for transparency and efficiency, so it's concerning to learn that we fell short here. Please reach out if you'd like us to address these issues further or assist with anything else related to your purchase. Thank you, Ryan Otis - General Sales Manager - 405.720.3683

January 26, 2025

Very friendly people. I was very happy with the serbice department. They listened to my concerns and took great care of me. Thanks Jackson! More

by RyanO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Cornell, Jaxson Mowdy
January 16, 2025

I’ve got to say I’ve had the best experience I’ve ever had with a dealership Hi, come in on a Friday and test drove an F150 I told them I wanted to get my other vehicle paid off before I bought it and it More

by William Swinford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen & Cameron & mo, Zach Peterson
August 13, 2024

The service department is great! We have also about several vehicles from there and are extremely pleased! We even recommended to our friends and family and my parents bought a vehic More

by boomert68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Peterson, Jerry Stanley, ADAM MERCHANT, Austin Nelson, Linda Hughes, Corbin Morris, Mark George, Ryan Otis, Sergio Sanchez, Elias Sanchez
March 15, 2024

Great service. Great sales team. Amazing pricing on new Ford models. They go the extra mile for you. Finance has every bank and credit union that you need. More

by BreezeCam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everette Estepp , Zach Peterson, Jay Cornell, Lisa Lasher, ADAM MERCHANT, Austin Nelson, Linda Hughes, Ryan Otis
March 05, 2024

I bought my Expedition here when it was Reynolds Ford. After being taken over by Cavender Ford things have gone downhill quickly. At first I decided to give them a little time to get organized simply du More

by corniceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaxson Mowdy
February 26, 2024

They're not Reynolds. That's for sure. Reynolds was the place to buy. Ford service is u iversally bad, but the service department here has an especially bad attitude. I d More

by HiddenOkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Cornell
1
...