Cavender Ford of Oklahoma City

Excellent product knowledge I had visited several other Ford Dealerships and did not encounter ANY salesperson that was as efficient and knowledgeable in pointing out the many fi I had visited several other Ford Dealerships and did not encounter ANY salesperson that was as efficient and knowledgeable in pointing out the many fine features on the Ford Explorer as Emily Shannon. My husband, who met with her at a different time, was also given the detailed safety features opening the hood, the gas cap, tire storage, etc. We were both impressed with her knowledge and more than anything, she "sold" the product by showing us the finer features. She also has followed up by email and phone to insure we were still happy with our purchase. Good job! More

Ask for "Bodie Turner" Bodie was very helpful with the purchase of our new Escape. He was thorough in his explanation and found just the SUV we wanted. We appreciated the i Bodie was very helpful with the purchase of our new Escape. He was thorough in his explanation and found just the SUV we wanted. We appreciated the information that he gave us about all the bells and whistles. He was even available after business hours which goes way beyond the call of duty. We highly recommend him when you purchase your next vehicle from Reynolds Ford, OKC. More

A Friend says...Ask 4 "Will" Campbell (like the "soup") Greeted warmly with a friendly smile and a hearty handshake. I personally recommend Will as a good man with stellar, customer-service skills and a Greeted warmly with a friendly smile and a hearty handshake. I personally recommend Will as a good man with stellar, customer-service skills and a sincere, humble attitude. He made me feel as welcome, as a good friend you're happy to see. Will was very personable and asked good fact finding questions - designed to help him, to help you, select the right vehicle to fit your needs - without undue pressure or "nudging" you towards a higher priced vehicle to boost his commission. (He needs new shoes for his four boys, you know! Nudge, nudge, wink, wink, LOL) Hopefully, you'll have the same great experience with Will as I did, and learn from his vast, detailed knowledge of each vehicle. We looked at several in the Ford line-up: Flex, Edge, Escape, and Explorer. He shared enough detail on each vehicle, comparing their attributes, without overwhelming, and allowed time to digest the data as we went along, so I could ascertain for myself the full fit and function of each vehicle to best meet my requirements. Will is an excellent listener. After asking a question, he actually listens to your response. I feel certain when it's time for me to upgrade from my old buggy to a modern machine, it will be "Will" with whom I will deal. All the best, Douglas Garcia Executive Director Success Commission More

Satisfaction My experience was excellent. Zach Peterson is fabulous. I have called him several times with questions and he is patient and considerate. I would d My experience was excellent. Zach Peterson is fabulous. I have called him several times with questions and he is patient and considerate. I would definitely recommend Reynolds Ford to anyone interested in buying a new or used vehicle. More

Great Job We recommend Jorden Lee for a salesman. He is very knowledgeable, polite, great personality. He is not pushy. We enjoyed his helping us. It was wonder We recommend Jorden Lee for a salesman. He is very knowledgeable, polite, great personality. He is not pushy. We enjoyed his helping us. It was wonderful experience He helped get us the best deal possible. More

Great Car Buying Experience Emily Shannon and Jordan Lee were a pleasure to deal with during the process. I would highly recommend buying your next vehicle from Reynolds Ford of Emily Shannon and Jordan Lee were a pleasure to deal with during the process. I would highly recommend buying your next vehicle from Reynolds Ford of OKC. More

Rude Service, Difficult to Contact, Late on Title We purchased a new 2014 Ford F150. When we got it home, we noticed some problems with the tint. So we took it back up to the dealership and had it fix We purchased a new 2014 Ford F150. When we got it home, we noticed some problems with the tint. So we took it back up to the dealership and had it fixed. When we got it home again, there was a problem with the paint on the front by the grill. It was almost impossible to get a hold of our sales person. She didn't return calls and preferred to text. She was very slow at returning texts, if she did at all. After the tint and paint issues were settled (we weren't given too much hassle about getting it fixed which is why I'm giving this a 2 star instead of 1) everything was good. But a month went by, and we didn't have our title. So I called to find out where the title was. The girl I spoke with that handled titles said "Oh I have it right here in front of me, just did it... so it will come in a few weeks". I told her our paper tag would be expired by then. So she says that she will have our sales person contact us to get us a new paper tag. A week goes by, no call. I call back, and get passed around on hold to several different people and have to explain the situation each and every time. Finally, I spoke to a woman that was quite rude and said I could come up to the dealership to pick up my title, the day before 4th of July and our tag was up that weekend. Of course tag agencies would be closed so still how did they expect us to get our tag on time? I go up to the dealership to pick up our title, and the lady at the desk has NO IDEA what I am talking about and I stand there for 15 minutes while she calls someone all the while the title is sitting literally next to her on her desk. I ask for a paper tag. They had to get the OK to do that from someone.. so I'm standing there again waiting. Finally the ONLY PERSON at the entire dealership that knows what is going on comes by. Mark Robinson. And he OK's the new paper tag and gets me with someone immediately. And that person had no idea how to make a paper tag, I guess, because then he couldn't even find us in the system when I just handed him the title. Mark comes back to check on me and again gets that straightened out. Finally we get everything settled and leave. Not sure why everyone at this dealership except Mark seems to be totally done with their clients as soon as the paperwork is signed. I do not recommend going to this dealership for those reasons. I felt totally discarded after our purchase, and I do not think that is how customer service should be. More

Great Buying Experience Traded for a 2013 F150 Lariat. MIchelle Key was awesome and followed up afterward to make sure I'm a satisfied customer. All praises from me. Have t Traded for a 2013 F150 Lariat. MIchelle Key was awesome and followed up afterward to make sure I'm a satisfied customer. All praises from me. Have to mention that my 12-year old son acted as my advocate to make sure we found a GOOD deal. I really appreciated Michelle and Larry sincerity with him. FUN father/son experience. More

Painless Car Buying Experience! Emily Shannon was an awesome sales person to work with! She is very motivated to help you find what you are looking for and goes above and beyond to m Emily Shannon was an awesome sales person to work with! She is very motivated to help you find what you are looking for and goes above and beyond to make that happen! I highly recommend this dealership (the crew were so helpful) and Emily to everyone looking to purchase a Ford! More

Customer service was great. Excellent sales staff. They help each other out to timely serve customers. No complaints. Important to get the asking price from the sales person so Excellent sales staff. They help each other out to timely serve customers. No complaints. Important to get the asking price from the sales person so you can do your homework in negotiating a price; More