Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Cavender Ford of Oklahoma City

Oklahoma City, OK

Overview
Reviews
Vehicles
4.0
558 Reviews
Welcome to Reynolds Ford of OKC! Located in Oklahoma City, OK, Reynolds Ford of OKC is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Reynolds Ford of OKC a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-803-5546 for your No-Obligation Internet Price Quote from our Internet Department.
Contact Dealership
View Awards

7320 NW Expy

Oklahoma City, OK

73132

Directions

By Type

Showing 558 reviews

February 10, 2020

Outstanding car dealership experience This was my second purchase from Reynolds Ford of OKC. I found the vehicle I was looking for and salesman Alan Coffee is very straightforward and easy More

by Darren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Coffee, Mark George
Report | Print
Feb 12, 2020 -

Cavender Ford of Oklahoma City responded

Darren, Thank you for this great review and for taking the time to write this review. Your feedback is very important to us. We are glad to hear that Alan and Mark were both able to help you during your visit to our dealership! We hope you enjoy your new vehicle and know that we look forward to seeing you again in the future. Respectfully, Lance Franklin (General Manager)

January 09, 2020

Our first time to deal with Reynolds Ford of OKC. We found the perfect car and our salesman, Rilee Norman was great to deal with. They worked with us to come up with a deal we could work with. Mark hand More

by Sandra
Recommend Dealer
Yes
Employees Worked With
Rylee Norman, Mark George
Report | Print
Jan 10, 2020 -

Cavender Ford of Oklahoma City responded

Sandra, We are so glad that you were pleased with the level of service we provided as well as choosing us for your vehicle transportation needs. We take serving you very seriously. I'm glad to hear that Rylee was able to help you during your visit. We look forward to serving you and your family in the future. Thank you for your business! Respectfully, Lance Franklin - General Manager

January 06, 2020

Great Support From start to finished Reynolds Ford provided Great Sales Support. A Super Experience. We have used Reynolds Ford in the past. Also, great Service More

by gary.frazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peters, Bryan Hoover, Mike Parks, Jo Hong, Linda Hughes
Report | Print
Jan 06, 2020 -

Cavender Ford of Oklahoma City responded

Gary, thank you so much for your continued business. We very much appreciate you and your family! I'm glad you were pleased with the level of service that Jo, Mike, Bryan and Tom all provided. We strive hard to deliver the level of service that you both expect and deserve. We look forward to serving you in the future. Respectfully, Lance Franklin (General Manager)

December 05, 2019

It was very low stress experience. Quick and easy. Thank you. Very pleased with my truck. Look forward to doing business with then again. Thanks More

by Mulehide30
Recommend Dealer
Yes
Employees Worked With
Mark George, Garrick Duke
Report | Print
Dec 08, 2019 -

Cavender Ford of Oklahoma City responded

We are very glad that you were pleased with the level of service we provided as well as choosing us for your vehicle transportation needs. We take serving you very seriously. We look forward to seeing you again in the future. Respectfully, Lance Franklin - General Manager

December 03, 2019

Was told one price out the door and the numbers were manipulated so I would have to pay more in the long run. Finance guy was a jerk after I told him I was going to finance the truck through my bank and More

by REV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark George, Justin Bond, Chandler Lipe
Report | Print
Dec 26, 2019 -

Cavender Ford of Oklahoma City responded

I am at a loss for words to learn of the past experiences you described that occurred with both our sales and service personnel. Our employees at all levels take great pride in serving our customers and providing the level of service they expect and deserve. Knowing our personnel and the pride they take in their work and interactions with customers disturbs me greatly. I want to personally look into this. In order for me to do so, I would very much like to speak to you about your experience and gather more information so that I can get with my team and discuss the situation to learn what happened. You may reach me at (405) 728-2411 Respectfully, Lance Franklin (General Manager)

November 30, 2019

Alan was great and very helpful with our decision. Could not ask for a better sales person. I would highly recommend you go to Reynolds More

by John.Robinson
Recommend Dealer
Yes
Employees Worked With
Alan Coffee, Terry Burton, Lance Franklin
Report | Print
Dec 02, 2019 -

Cavender Ford of Oklahoma City responded

John, We are so glad that you were pleased with the level of service we provided as well as choosing us for your vehicle transportation needs. We take serving you very seriously. I'm glad Alan was able to help you during your visit. We look forward to serving you again in the future. Thank you for your business! Respectfully, Lance Franklin - General Manager

November 21, 2019

Praise for Mr. Alan Coffee. We love our Explorer. Because my wife is severely handicaped, I thoroughly searched for the right .vehicle. I had looked at Nissans and Chevrolets. T More

by George Carney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Coffee, Mark George
Report | Print
Nov 25, 2019 -

Cavender Ford of Oklahoma City responded

George, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We are glad to hear that Alan was able to help you with the purchase of your new Explorer. We appreciate you and your wife very much and we look forward to seeing you again in the future. Respectfully, Lance Franklin - General Manager

October 30, 2019

Great Service AJ was a pleasure to work with at Reynolds Ford. I have purchased multiple vehicles from them and would highly recommend them to anyone. Mike Parks More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Archer, Mike Parks, ADAM MERCHANT
Report | Print
Oct 31, 2019 -

Cavender Ford of Oklahoma City responded

Thank you for your continued support and for taking the time to give us this review. I am glad to hear that AJ and Mike were able to help you during your visit to our dealership. We appreciate you and your business very much and we look forward to seeing you again in the future. Respectfully, Lance Franklin - General Manager

October 27, 2019

Recommend this dealership Alan Coffee was great! Friendly, knowledgeable, and patient. Answered our questions thoroughly. Worked with us to get the right vehicle for our needs. More

by Rhea-OKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Green , Alan Coffee, Linda Hughes
Report | Print
Oct 28, 2019 -

Cavender Ford of Oklahoma City responded

Rhea, Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad to hear that Alan was able to help you during your visit and with your FordPass. Please let us know if you need any further assistance. We appreciate you and your business very much. Respectfully, Lance Franklin - General Manager

October 27, 2019

Mazda CX-5 No spare key fob, missing headrest The experience was very good took my Mazda CX-5 was delivered and there was no spare keyless remote fob and one headrest was missing. I even bought th More

by Madala
Recommend Dealer
No
Employees Worked With
Josh Shook, Mark George
Report | Print
Oct 28, 2019 -

Cavender Ford of Oklahoma City responded

I'm sorry to learn of the difficulty you have experienced. We do value you and your business and apologize for any inconveniences. I have looked into the details of your recent purchase. On the missing headrest, when we took the vehicle in, it did not have a headrest and when it was sold, the salesman explained that it did not have one. Also on only one keyless remote fob available, only one was available when we acquired the vehicle. As you know, we are not a Mazda franchised dealer and as such, do not have the ability to program factory key fobs. You will need to take the vehicle and both sets of keyless fobs to a Mazda dealership. Thank you for your business and again, please accept our apology. Respectfully, Lance Franklin General Manager (405) 728-2411

Oct 28, 2019 -

Madala responded

No the salesman, Josh, never told me there was only one key fob until delivery. I come from the day when the customer read always right. I'm a retired minister and missionary of almost 20 years in Southern Africa. Why would I lie,? On the other hand, the only one that had anything to gain who might get a reprimand for lying to a customer is your salesman. That's why he refused to take it to you because he knew that he had not told the truth. I bought a Kia from you years ago and trusted you but this is the last vehicle I'll buy from you.

1
...
5
6
7
...
56