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Cavender Nissan Rockwall - Service Center

Rockwall, TX

3.9
53 Reviews

53 Reviews of Cavender Nissan Rockwall - Service Center

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November 08, 2023

Jim Virgin was extremely helpful in getting to the the bottom of some concerning engine noise. And very helpful at getting my vehicle up to par on some neglected maintenance. I highly recommend working wi More

by pegdavis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Virgin
Report | Print
Nov 09, 2023 -

Cavender Nissan Rockwall responded

We're glad to know that Jim was able to assist you with your vehicle concerns at Cavender Nissan of Rockwall. It's great hearing he helped get your car back in shape! Thanks for recommending us, we appreciate it!

Helpful
November 02, 2023

Jim Virgin has been my consultant for years. He has always figured a way to take care of me. He’s a good communicator so I always know what is important and needs to be done. All the guys at More

by mark.artzberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Virgin Service Consultant
Report | Print
Nov 03, 2023 -

Cavender Nissan Rockwall responded

We're delighted to know that Jim and the team at Cavender Nissan of Rockwall have consistently provided you with top-notch service over the years. We appreciate your kind words, and we'll continue striving for excellence in customer care! Thanks, and hope to see you down the road!

Helpful
October 26, 2023

The adviser was super friendly and attentive to my needs. Once the work was completed I was immediately notified. Highly recommended! More

by P. Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Oct 26, 2023 -

Cavender Nissan Rockwall responded

P., we're delighted to know our team at Cavender Nissan of Rockwall was able to meet your needs and provide you with timely updates. Thanks for the recommendation!

Helpful
October 26, 2023

Robert was friendly and professional. He kept me updated as I waited for my car . More

by don.clousego
Recommend Dealer
Yes
Employees Worked With
Robert
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Oct 27, 2023 -

Cavender Nissan Rockwall responded

Don, we're thrilled Robert hit the mark with courteous and communicative professionalism! Thank you for choosing Cavender Nissan of Rockwall!

Helpful
October 24, 2023

Wayne was very helpful, he made my experience easy and the overall service was fast. More

by Rosario García
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Palmer, Debra Bolden, Stephen Willeford
Report | Print
Oct 25, 2023 -

Cavender Nissan Rockwall responded

Thank you for the review, Rosario! We are so glad to hear that Wayne delivered such excellent service. If there is anything more we can do to improve your 3-star rating, please don't hesitate to reach out. Best, Steve Bentley - Service Manager - 469-614-5365

Helpful
October 20, 2023

Love the fact they keep me informed throughout the process of the oil change once it goes in to the shop till it’s ready. They let me know what’s been done and if needed extra work they would let me k More

by Barriosluis42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Oct 20, 2023 -

Cavender Nissan Rockwall responded

We're glad to know you appreciate our communication during your service visits at Cavender Nissan of Rockwall. Keeping customers informed is a top priority for us! Thanks for the positive feedback and we look forward to seeing you next time.

Helpful
October 18, 2023

Amazing customer service, thank you. Will do my services here any time, Rondelle is a great service advisor More

by 907antman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delano Palmer, Debra Bolden, Anthony Manacio, Cade Watson, John Riley, Phil Caffey, Stephen Willeford
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Oct 19, 2023 -

Cavender Nissan Rockwall responded

We're delighted to know you had an amazing experience with our team at Cavender Nissan of Rockwall. Rondelle will be pleased to see your kind words! We look forward to serving you again in the future.

Helpful
October 17, 2023

Nice place. Good service. Appreciate the car wash. Very close to service at Lexus. Will return More

by dmgillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Caffey
Report | Print
Oct 18, 2023 -

Cavender Nissan Rockwall responded

Thank you for stopping in for service and leaving Cavender Nissan of Rockwall a five-star review! We are happy to hear that you will be returning. See you then!

Helpful
October 14, 2023

Service work is very good. Records and whom owns a vehicle is just a wreck. Service writers are ok. The wait to them greet you and process the work is slow. Needs improvem More

by mclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Bolden
Report | Print
Oct 16, 2023 -

Cavender Nissan Rockwall responded

We appreciate your feedback and are glad to know that you're satisfied with the quality of our service work at Cavender Nissan of Rockwall. We'll definitely take note on improving our customer greeting process. Thanks for sharing!

Helpful
October 03, 2023

Excellent customer service and very efficient service. They were quick to attend to my situation. More

by dfvaquera182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondelle, Delano Palmer, Debra Bolden, Aaron Johnson
Report | Print
Oct 04, 2023 -

Cavender Nissan Rockwall responded

It was our pleasure to serve you in such an efficient manner here at Cavender Nissan of Rockwall. Thank you for this 5-star review and keep us in mind for any future needs!

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