Cavender Nissan Rockwall - Service Center

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER. I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT TH I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT THERE. IT WAS GOOD WHEN I TOOK IT THERE. THEY SAID THE MAIN FUSE BLOCK WAS SHORTING OUT AND IT WOULD FIX IT FOR $800. WHEN I WENT TO PICK IT UP THEY HAD NOT REPLACED WHAT THEY SAID. THEY REPLACED THE SAME FUSE NOT ONCE BUT TWICE AND CHARGED $900 AND THEY MADE A NEW KEY THAT WAS NOT AUTHORIZED. NOW THE BILL IS ALMOST $1300 AND THEY DID NOT FIX A DANG THING. THAT IS 10 MONTHS AGO AND I HAVE COMPLAINED TO NISSAN, THE GM, THE SERVICE MANAGER, THE SERVICE WRITER AND I HAVE BEEN GHOSTED BY ALL. I GUESS THEY EXPECT THIS WILL GO AWAY??? NOT AT ALL LIKELY. More

Amanda, my service associate, was great. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. More

Everyone always friendly and very helpful. Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be take Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be taken care of . I respect his honesty and concern for his customers. More

Wayne said he could get my oil changed but didn’t tell me it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil change. More

The car salesman (Thomas) was superb but my experience at the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I fo the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I found the service manager to be quite rude and dismissive. More

These are great people to do business with. I appreciate the great communication from start to finish while my vehicle was being serviced. I appreciate the great communication from start to finish while my vehicle was being serviced. More

The communication from this dealership is severely lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I wou lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I would have to make a second appointment for the other issues which I was fine with, but then the dealership had my car all day, and I called and left a message a text message my advisor twice, and my husband called the dealership and nobody ever got back to us, so we went up to the dealership to only find out that they were going to go ahead and keep my car to look at the other issues and just give us a loaner car but we were never contacted about it. After I got my car back I was told that everything was fixed which was my window issue and the liftgate and this is the third time that I have taken my car up to the dealership to have my driver side window motor looked at, and I was told again that it only needed to be lubed up and then they took the whole door off to look at the issue and that it was fixed in my window still is not working properly and will get stuck and not roll all the way up so I'm just really frustrated that the whole problem is not being fixed properly. I feel like a Band-Aid is just being put on the issue and it’s not really fixed. More

My service advisor Jim Virgin had an issue trying to find my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we g my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we got it worked out. More

Wayne was amazing. He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my fir He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my first call! More

Cavender Nissan of Rockwall way exceeded my expectations I will be a customer for life!! Thank you Jim & Steve! I will be a customer for life!! Thank you Jim & Steve! More