Cavender Toyota | Page 36

Excellent Customer Service & Great Experience We gave this rating because of the excellent customer service provided by our sales person Rene. He demonstrated outstanding knowledge of the vehicle We gave this rating because of the excellent customer service provided by our sales person Rene. He demonstrated outstanding knowledge of the vehicle he was selling us and took careful time to show us and explain all the cars special features.. Mr. Julio Cervera provided us an excellent internet experience. More

UPDATED: Dishonest and Would Not Buy Again There UPDATED: (read below for initial review)--I was contacted by David Reyes from the dealership who was going to take care of the jamming passenger handl UPDATED: (read below for initial review)--I was contacted by David Reyes from the dealership who was going to take care of the jamming passenger handle, scuff marks they left on the driver door, the chip on the INSIDE of the windshield, and spots on the inside of the headlights. They were going to bring the loaner to my office because I am an attorney who is in trial/court every day and also live 1.5 hours from the dealership, and take my car back to repair those issues since I purchased it 1 week ago. As of yesterday and this morning, we were still "on." I was pleasantly surprised that David was doing. HOWEVER, I filled out the Toyota survey today with my honest negative review. Almost 15 minutes after I submitted it, David called me to tell me that their offer to bring me the loaner and repair my car was not going to happen because "we don't think we can make you happy." So, I said, so you are not going to complete the "we owe you" ticket items and things you promised, and bring me the loaner like you said yesterday (and like Will said when we purchased the car)? He said, "That's correct." He then said I can drive down there (knowing good and well I live 1.5 hours from there and can't just leave court in the middle of trial) at my convenience. I said, "This is because I wrote a negative review?" He said yes and it seems I'm not going to be happy anyhow. TO MAKE MATTERS WORSE, I called Toyota Corp Financial and also the GS Admin (warranty company), who informed me my warranty wasn't funded until November 25 at 10pm! This is significant because I called on Nov. 25 morning to cancel the warranty and redo the contract so my monthly payments would lower, but Iker Fernandez said he couldn't do that since it "was already funded on 11/24." Essentially, he lied completely! I spoke with the bank themselves, and with warranty company (who was closed 11/24/17 and 11/25/17!!). I did call corporate today and they were floored at all of this. ORIGINAL REVIEW: To make a long story short(ish), I’ve been looking to trade in my new Mazda because it was hurting my back severely within a week of purchase. The RAV4 was a great car that felt good on my back. I had been looking for prices and speaking w people in North Austin and San Marcos—both great dealerships and honest. I then found a decent price on a Limited RAV4 in San Antonio online. I live close to Austin, and called the dealership and asked them if that online price was bottom line. If so, let me know. If not, what is it. Jonathan Narvaez told me “the best price we can give you is by having you present.” I asked him to clarify, and he said I can get the best price if I’m there. I told him i would leave work early, drive to the airport to get a Thanksgiving guest, then drive (what ended up being) 2 hours to San Antonio, but begged him please don’t lie to me because this is a long drive. So, I left work And picked up Dad at airport, drove 2 hours down to San Antonio in traffic. We get there. Jonathan says hello, then passes us on to another sales guy, Justin (very nice, but had no idea of the conversation Jonathan and Ihad). Then they low ball me on the trade in, telling me they don’t use KBB, and they didn’t need to (or want to) see what other Toyota dealerships offered me (Charles Maunde and Autonation in Austin would match KBB bc this was a brand new 2018 car i just bought 2 weeks prior). Then...Will came out and said the price on the RAV4 is firm, because this was an “ad” vehicle. He said it was posted online to draw people in hoping to buy something more expensive. My dad and I knew he was full of it, especially when he also told us there was nothing special about my 2018 Mazda CX-9–it’s made by Ford. I called the Mazda dealership (who are so amazing. I would recommend Roger Beasley to anyone! So nice and honest) and they said absolutely not. Two separate models, makes, and companies. Mazda is not Ford. I explained I drove a total of 3 hours there and felt deceived and lied to, and they didn’t care one bit. They came down $400 on the price of the online price, but that was it. I explained Charles Maunde in N Austin has a similar 2017 Platinum (more features) for less than this. Will said they’re probably not telling me the truth because it’s probably not on their lot. Guess what? It is. I called and verified w the manager there. In any case, I made the mistake of after 5 hours (yes, 5!!) of arguing over what I wanted them to come down another $400 and they wouldn’t, to just cave. I wish I didn’t. I will never recommend them to anyone else, and will make it my business to let fellow folks in San Antonio and surrounding cities that they are dishonest, flat out lie (an ad car posted online to pull people in? And I’m the lucky one who chose it?? Come on), and take advantage of out of towners. The one helpful person was Bobby in the detailing portion...who seemed genuine and honest. In all the dealerships I’ve been to, I’ve never been to one that was a “typical” old school car salesmen kinda place. This is it. Go elsewhere. No one tried to ever make things right, and that’s where they went wrong. More

A great experience DJ Broxton helped me with my new car purchase. He has the ability to get to know the person and understand his needs. Only then did he present the r DJ Broxton helped me with my new car purchase. He has the ability to get to know the person and understand his needs. Only then did he present the right car. He made it so easy. This is the second time he helped me. I wish I bought cars more often so o could work with him again. More

heavy handed sales tactics We were prepared to and capable of buying a new vehicle yesterday. Despite waiting for long periods in chairs for our sales agent to come back with a We were prepared to and capable of buying a new vehicle yesterday. Despite waiting for long periods in chairs for our sales agent to come back with a price, we never even made it to negotiation. If you want to buy from Cavender, you have to sign a sheet saying that you will agree to buy if the price is agreeable. I knew it wasn't a sales contract, but I wouldn't sign. The sales manager wouldn't let me negotiate a price if I didn't sign because I "wasn't following their procedures". I walked out and bought an Odyssey 20 minutes later from a dealership that uses a no-dicker technique. Cavender lost a sale--I would've purchased the Sienna. More

Amazing experience!! Spencer was very professional and extremely patient. He really made my first car purchase a very memorable one. I felt really appreciated and I know h Spencer was very professional and extremely patient. He really made my first car purchase a very memorable one. I felt really appreciated and I know he really cares. Thank you so much Spencer! -Rachel Sanchez More

Spencer was great Spencer was knowledgeable about the current and incoming inventory, found the vehicle that Was perfect for me. He was able to get me accurate specs on Spencer was knowledgeable about the current and incoming inventory, found the vehicle that Was perfect for me. He was able to get me accurate specs on the vehicle and pictures to me quickly to make a decision and had everything ready to go to meet my tight timeline for financing to get on the road. Wonderful experience More

Great experience! I had a wonderfully easy experience buying my new RAV-4. Spenser was kind and helpful. I had already heard wonderful things about him from friends and I had a wonderfully easy experience buying my new RAV-4. Spenser was kind and helpful. I had already heard wonderful things about him from friends and he did not disappoint! More

Updated review I bought a used Toyota Camry, sold by the salesman Richard. I spent a considerable amount of money on the "bumper to bumper warranty". Two days later I bought a used Toyota Camry, sold by the salesman Richard. I spent a considerable amount of money on the "bumper to bumper warranty". Two days later I called him about the arm rest on the door coming unclipped. He said when my plates come in, he'd have it fixed. So when I go to get my plates put on, he has the service center look at it and they realize there's a part broken that costs about $500. So he says basically tough luck because it's been too long after I bought it to have something fixed (even though he remembers our conversation two days after I bought the car) and the armrest isn't covered by my expensive "BUMPER TO BUMPER" warranty. Funny how that works out. 😒 Better off going to a dealership that actually cares about the customer. UPDATE: After posting this review, a customer service rep contacted me about the problems I experienced. He apologized and arranged for me to have a loaner car while the service department secured the armrest. While they did not replace the part, they did secure it and it looks fine to me. I appreciated this and would do business with this dealership again. More