Cavender Toyota

I brought in my vehicle for routine servicing and it was damaged. I called my service advisor who said they would speak with their manager 'Earnesto Valdez' and have them reach out to me to make things righ damaged. I called my service advisor who said they would speak with their manager 'Earnesto Valdez' and have them reach out to me to make things right. Its been nearly a week and I haven't gotten a single call from Earnesto. They are basically gatekeeping accountability behind a single individual, a doormat that they can sweep their problems under to maintain a facade of good customer experience. If you value your car, quality standards and accountability; this is not the place. More

I am extremely disappointed with how **Toyota Financial Services and Cavender Toyota** handled the end of my Toyota lease. As well as their deceptive tactic just to complete a sale. They are not instated a Services and Cavender Toyota** handled the end of my Toyota lease. As well as their deceptive tactic just to complete a sale. They are not instated and or care about the costumers. My Lease End Calculation included **$821 in additional charges**: • **$471 "Excessive Wear" charge** — Toyota Financial Services told me this was for a missing car jack and assigned a replacement cost of $471. • **$350 "Disposition Fee"** — charged simply in connection with ending the lease. My concern is not only the money. It is the **transparency and disclosure surrounding these charges**. Consumers should be able to clearly understand, before signing a lease and before returning a vehicle, what fees they may be responsible for and how those fees are calculated. I am asking Toyota Financial Services and Cavender Toyota to provide documentation showing: 1. Where the $471 jack charge comes from and how it was calculated. 2. Why a missing car jack was classified as "Excessive Wear." 3. The exact lease provision authorizing the $350 disposition fee. 4. When and how these charges were clearly disclosed. 5. The inspection and documentation supporting the charges. I believe customers deserve straightforward and transparent lease-end disclosures—not unexpected charges that become apparent only when the final bill arrives. **Toyota Financial Services and Cavender Toyota: I am asking you to review these charges and provide a clear, documented explanation.** More

The staff here are rude, dishonest, and clearly don't respect their customers. They lie constantly and couldn't care less about wasting your time. I sat in their showroom for two and a half hours "negoti respect their customers. They lie constantly and couldn't care less about wasting your time. I sat in their showroom for two and a half hours "negotiating" on a car — meanwhile, the exact same car was already being negotiated with someone else on the other side of the room. Instead of having the basic decency to tell me it was already spoken for, they let me sit there and waste nearly three hours of my life for nothing. This isn't an oversight — it's how they operate. If they can string you along for hours without an ounce of honesty, imagine how they'll treat you after you've signed something. Do yourself a favor and take your business anywhere else. More

Customer services on 7/13/2026 was EXTREMELY poor. The EXTREMELY poor service started with the service bay attendent. The EXTREMELY poor service continued with Kobe Cardenas. And we received more E The EXTREMELY poor service started with the service bay attendent. The EXTREMELY poor service continued with Kobe Cardenas. And we received more EXTREMELY poor service from Ernesto Valdez. The issue was multiple warning lights on dashboard that were in response to electric water pump. More

10/10 for the salesman Paya. He did absolutely wonderful and needs to be give some type of incentive. He's awesome!!! Very friendly and attentive. He gets the job done. He's goin He did absolutely wonderful and needs to be give some type of incentive. He's awesome!!! Very friendly and attentive. He gets the job done. He's going to do great in this field. More

I am extremely frustrated with my experience. I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor told me that all four tires are dry-rotted and need to be replaced. Tristan initially told me my concern would be escalated. On Wednesday I spoke with John Chandler from the internet department, who told me he would send my information to David Dickinson and that Mr. Dickinson would reach out to me. After waiting several days, Mr. Dickinson finally contacted me on Friday morning. During that conversation he stated that two of the tires had supposedly been replaced before the vehicle was sold to me. However, when I checked my tires, all four have the same 2022 manufacture date, which raises serious questions. What are the odds that the tires were replaced yet all have the same date? And how would they already be dry-rotted less than six months after I purchased the vehicle, especially if two were supposedly replaced? Later that same day, about 20 minutes before the end of the office day, Mr. Dickinson reached out again saying he had “figured out who my service providers were.” This was extremely frustrating because I could have told him that information immediately. He also said he needed to review the advisor videos and would get back to me, which just adds another delay to a situation that has already taken far too much time. I am a very busy person juggling two jobs while also being a student, and I feel like my time is being wasted trying to get someone to simply listen and address this issue. I specifically chose to purchase from a dealership because I believed a certified pre-owned vehicle would go through a proper inspection so I wouldn’t have to deal with problems like this. Instead, I’ve been passed from person to person, with several people telling me the issue isn’t their responsibility. I’ve remained polite and tried to follow the proper chain of communication, but it feels like I’m being dismissed and not taken seriously. At this point, the lack of accountability and communication is beyond frustrating and completely unprofessional. More

On December 5th, Noel Piñon provided exceptional, attentive, and genuinely caring service during my new vehicle purchase. After a very disappointing experience with another department that left me re attentive, and genuinely caring service during my new vehicle purchase. After a very disappointing experience with another department that left me ready to walk away and take my business elsewhere, Noel respectfully asked for a chance to hear me out. He listened sincerely, validated every concern as fair, and took the time to understand my timeline and frustrations. He then asked if he could make things right—and he absolutely did. Because of Noel’s patience, empathy, and determination to restore my trust, I stayed and completed the purchase. Without him, I would have left for good and never returned. Noel single-handedly saved this sale and earned back a customer’s confidence when it was nearly lost. Noel Piñon is the model of outstanding customer care. Thank you, Noel—your kindness and professionalism made all the difference. Highly recommend! More

Cristian Perez is the guy to see, open, honest, forthcoming. Great experience, quality used car, helped me get a good price. forthcoming. Great experience, quality used car, helped me get a good price. More

This is our third Toyota vehicle we have purchased at Cavender in the last few years. The reason we return is because of the exceptional customer service. Customer service is not what it used to be. Thre Cavender in the last few years. The reason we return is because of the exceptional customer service. Customer service is not what it used to be. Three sales individuals assisted us with our purchase; Mr. Albert Perez, Brianna and Solomon. They went above and beyond. They were professional, patient, and courteous. They answered all of our questions. We appreciate that we were treated with respect every moment we were there. Thank you! More