Celebrity Ford of Tom's River

Great Service ! New Owners but same Crew! I leased my last Three Explorers from there and Bought a Certified 2019 Escape. Always a Pleasure to deal with the people t New Owners but same Crew! I leased my last Three Explorers from there and Bought a Certified 2019 Escape. Always a Pleasure to deal with the people there! More

Bought a Bronco in March 2023. Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad at highway speeds, sometimes just around town driving as well. I brought it back in for service and explained to the service dept what was happening. I received a call later and was advised I needed a front-end alignment and all my tires rebalanced. Paid for that. I left the service center, and it was still shaking and vibrating. Brought it back in again. I told them to look at the shaking again. Three days and apparently three techs and the service manager drove it and said it was normal vibration. Is it normal for your cell phone to fall out of the holder because it was shaking so badly? And why did I pay for tire balance and front-end alignment if its "Normal Vibration". I was told they didn't know what I did putting on the aftermarket tires. Well, I didn't put them on celebrity Ford did. I bought it that way. They told me nothing is wrong with my truck it is perfectly safe. I ask for this in writing which they did. I had also sent the GM an email explaining all of this. After I brought the truck home, I googled the issue I was having. Funny thing is a Ford Forum came up. I asked the question and everyone on the site stated I needed Hub Centric Rings. I ordered a set off of Amazon and put them on. My truck drives perfect now. How do the "Techs" not know this? I told the service manager that I wanted a refund for the service that was done prior to this one. He advised me that he would ask management and call me on Monday morning. Well, no call Monday morning, go figure. The GM called me on Saturday and left a message for me to call. I sent him an email on Tuesday because I wanted to see if the service manager was going to do the right thing and call me. Further research I find if this was not fixed the tires could have sheared the lug bolts off and I would have lost a tire while driving. Yet they signed my receipt stating the truck was safe to drive. Also, found that if the lug nuts are not set to the right torque without hub centric rings the truck could vibrate as well. I have yet to hear from the dealership or any manager. The communication from them is awful. Didn't call me when they said they would. Service manager said he would call I had to call back, and he told me he texted me. Well, he was texting the wrong number. They have my correct number, and he could not even get that right. They sent me out in an unsafe vehicle. I have contacted Ford Manufacturing, still awaiting a response from them. I also contacted the National Highway Traffic Safety Administration to have this dealership investigated for releasing an unsafe vehicle on top of not one Tech new about Hub Cenric rings to fix my issue. They were very interested in this issue. Do yourself a favor shop at a different ford dealer. More

My salesman was very professional and quick with response. The entire sales team was very polite and very professional I would highly recommend the sales team response. The entire sales team was very polite and very professional I would highly recommend the sales team More

very low key and easy to work with - old school. i.e. your sales person goes to bat for you with the sales manager. i.e. your sales person goes to bat for you with the sales manager. More

This was my first time dealing with this dealership. Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he wa Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he was absolutely the best salesperson to deal with. The manager, Joe, even called me to say they wanted to do everything they could to make me happy and work out a good deal. Jonathan took me for a test drive and he gave me a copy of the door sticker. I did some homework and went back. I decided on the truck I wanted, Jonathan went over every detail and the process was very efficient. There was no hard sell and even the finance guy (sorry, I forget his name) did present me with options without any pressure whatsoever. When I picked up my truck, Jonathan spent a lot of time with me going over all the operational details. He took my pic with the truck and sent me merrily on my way. I LOVE my truck (Maverick) and would highly recommend, if you're looking for a Ford, to go see Jonathan at Celebrity Ford. He gets 5***** in my book. More

Knowledgeable sales and business management. Good inventory.Extremley happy with my purchase.Positive experience. A+ Good inventory.Extremley happy with my purchase.Positive experience. A+ More