Celebrity Ford of Tom's River

I recently inquired about a Certified Pre-Owned vehicle at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed positive, including a fair price for an aging trade-in. However, upon reviewing the offer in detail, I discovered a $1,995 certification fee that was never disclosed in the online advertisement or initial conversations. Under New Jersey law (N.J.A.C. 13:45A-26A.7), all mandatory fees must be included in the advertised price. Adding hidden mandatory fees after the fact is misleading and, in my opinion, unethical. What should have been a straightforward process instead became frustrating and disappointing. Because of these pricing practices, I lost the opportunity to purchase the vehicle I was interested in. I will be filing a formal complaint with NJ Consumer Affairs. I recommend any prospective buyers review all dealership charges carefully and be aware of their consumer protections before purchasing here. Also, a word of advice: The interest rates listed on their website may be higher than the official Ford Motor Credit (FMCC) promotional rates. If you shop here, specifically ask to finance through FMCC — it could save you a bunch in interest. More

Excellent service consistent quality convenience polite and friendly pick up an at home service excellence and friendly pick up an at home service excellence More

Had a great experience at Celebrity Ford. Ziggy my saleman made the purchase of the 2024 Expedition Max a great seamless transaction. Ziggy my saleman made the purchase of the 2024 Expedition Max a great seamless transaction. More

Excellent experience buying a used a car at Celebrity Ford in Tom's River. My sales agent, Ziggy Matuszevski, was amazingly helpful and competent. The entire process was easy and flawless, the price nego Ford in Tom's River. My sales agent, Ziggy Matuszevski, was amazingly helpful and competent. The entire process was easy and flawless, the price negotiations were respectful and reasonable. The license plates were hand-delivered directly to my house. The dealership and Ziggy are highly recommended! Eugene. More

My car runs much better not. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car. More

Called for appt for my vehicle appt given the next day. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle. More

I called to get a tonneau cover for my recently purchased Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then th Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then they suggested they would have someone pick up the truck do the work and return the frock back to me the same day at no additional charge. I was sure. The communication was first rate. The service was first rate. So I was given concierge service. Thank you. Well done. Bill Quinn More

They changed battery and checked reset computer workers there professional, and and explained everything that they did to the vehicle there professional, and and explained everything that they did to the vehicle More

Bought my last 4 vehicles here and it is always a pleasant experience. My Ford vehicles have performed very nicely pleasant experience. My Ford vehicles have performed very nicely More