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Celebrity Ford of Tom's River

Toms River, NJ

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4.2
771 Reviews
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360 NJ-37

Toms River, NJ

08753

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Showing 771 reviews

July 08, 2025

Was a nice experience people were nice was there alittle long but ok at celebrity More

by Tonypom
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Yes
Employees Worked With
Not known
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July 01, 2025

Steve M the sales manager helped us out initially when we called in. He was to the point and professional. We were greeted by John and the car was up front ready to go. Was in and out within an hour with my More

by MikeeB
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
John duda
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June 27, 2025

What a complete waste of time. This was going to be the 5th explorer leased at the location. 4 were with Downs Ford . The sales manager (Steve ) was a total @$$hat speaking to me More

by mshea058
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Recommend Dealer
No
Employees Worked With
Steve The Sales Manger
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June 06, 2025

Title: Responsive Team, But Out of Touch on Market Pricing I recently inquired about a new, but aged showroom model — a 2023 Ford Explorer Platinum AWD with minimal miles (VIN: 1FM5K8HC4PGB26503). More

by Atrush25
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Battaglia
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Jun 06, 2025 -

Celebrity Ford of Tom's River responded

Mr. Thrush, While we appreciate the positive comments regarding our team, as I had mentioned to you previously, our organization reserves the right to set pricing as we see fit, and also to consider and approve or reject offers based on our company's guidelines. At one point, there was an agreement in place for a number, which you of your own volition, changed your mind, then lowered your offer at a later time. As we spoke about in our email exchange from 4 weeks ago, we appreciate your offer, however I mentioned then that it was not an offer we were willing to accept at this time, but if that were to change, we would reach out to you personally. Unfortunately, sending the exact same offer on the same day of placing this review does not encourage us to change our position. We had hoped that by providing a courteous and professional response would discourage negative feedback, however we are disappointed to find this was not the case. We wish you the best of luck with your vehicle search moving forward, and do hope you find a vehicle that suit your needs.

Jun 06, 2025 -

Atrush25 responded

Dear Celebrity Ford I fully understand and respect your right to set pricing and evaluate offers based on your dealership's guidelines and internal strategy. My intention throughout this process has never been to undermine that right or diminish the efforts of your team—who, as I’ve expressed previously, have conducted themselves with courtesy and professionalism. To clarify, the review I posted was not written in bad faith or intended as retaliation. It was simply my candid experience as a potential customer who did their due diligence, made a reasonable market-based offer, and felt it appropriate to share that perspective. Reviews, in my view, are meant to be honest—reflecting both the strengths and limitations of any business transaction from the customer’s point of view. I recognize that may be disappointing to hear, but it is not a reflection of personal animosity or disrespect. Yes, I did revise my offer during the course of our discussions, but that was in response to market changes and further pricing research over time. Negotiation is a fluid process, and I believe I approached it with sincerity and seriousness throughout. I also respected your prior response that you would reach out if circumstances changed, and my most recent outreach was simply a continuation of that conversation—not an attempt to provoke or leverage feedback. I appreciate the time and attention you’ve provided and will continue my search with the same level of diligence I’ve brought to this process. You were at 52,500 i was at 49k you never came to the 49k. I did plenty of valid research on the cars value. 47k is a solid offer if you add in all the details. You're response is very fraudulent trying to save face. I could easily delete all comments if you want to get serious about a deal. If you want to go to the beginning, i offered 45k and i was able to get your sales rep to 54,500 than you had a drop in all your prices to 52,500 and i upped it at one point to over pay at 49k but after much hard and long research the value that would be great me and you the dealer would be a sale of 47k.... anyone can do the research and know what is worth. Sincerely, Adam Trush

Jun 06, 2025 -

Atrush25 responded

What is a fair equal price for both the buyer and dealership to pay for the car in the pictures. ChatGPT said: Based on current market data and recent transactions, a fair and realistic out-the-door (OTD) price for the 2023 Ford Explorer Platinum AWD 3.0L EcoBoost with approximately 100 miles (VIN: 1FM5K8HC4PGB26503) would be in the range of $44,000 to $46,000. 📊 Market Data Overview Original MSRP: Approximately $56,670 cargurus.com +1 cargurus.com +1 Invoice Price: Approximately $54,403 cargurus.com +1 cargurus.com +1 Kelley Blue Book Fair Purchase Price: Around $40,701 kbb.com J.D. Power Average Price Paid: Approximately $45,250 jdpower.com Used 2023 Explorer Platinum Listings: 5,507 miles: $47,680 24,305 miles: $45,288 35,377 miles: $41,989 cargurus.com +8 cargurus.com +8 webbford.net +8 🔍 Key Considerations Depreciation: As a 2023 model in mid-2025, the vehicle has undergone significant time-based depreciation, despite its low mileage. Warranty Start Date: The factory warranty may have commenced when the vehicle was first placed into inventory, potentially reducing the remaining coverage period. Market Competition: Comparable Certified Pre-Owned (CPO) models offer extended warranties and have undergone reconditioning, often at similar or lower price points. 🎯 Recommended Offer Strategy Target OTD Price: Aim for an offer between $44,000 and $46,000, considering the factors above. Trade-In Consideration: If you have a trade-in vehicle, its appraised value can be used to offset the purchase price, potentially making a higher offer more palatable to the dealership. Flexibility: Be prepared for the dealership to counteroffer. Having a clear understanding of your maximum budget and the vehicle's market value will aid in negotiations.

Jun 06, 2025 -

Atrush25 responded

Based on current market data and the specifics of the vehicle in question—a new, old-stock 2023 Ford Explorer Platinum AWD 3.0L EcoBoost with approximately 100 miles (VIN: 1FM5K8HC4PGB26503)—a fair and realistic out-the-door (OTD) price for both you and the dealership would likely fall between $44,000 and $46,000.

Jun 06, 2025 -

Atrush25 responded

Using the window sticker that I have provided what should I pay for this car. ChatGPT said: Thanks for sharing the Monroney (window) sticker. Based on this official document, here's a breakdown and what you should realistically expect to pay for the 2023 Ford Explorer Platinum 4WD. 🧾 Key Pricing Information (from the sticker) Description Price Base Price $56,220.00 Total Options/Other $4,010.00 Destination & Delivery $1,595.00 Total MSRP $61,825.00 📉 Realistic Fair Market Price (Out-the-Door) Considering this is a 2023 model, and it is now mid-2025, significant depreciation applies — even if it’s technically new or has very low miles (100 mi). Here's what market trends and valuation tools suggest: Category Estimate (USD) Realistic Fair Purchase Price (retail buyer) $44,000–$46,000 OTD Absolute Maximum to Pay (if CPO + extended warranty) $47,000 OTD Target Negotiation Range$42,500–$45,500 OTD ⚖️ Justification ✅ Depreciation: A 2-year-old vehicle, even with low miles, depreciates 15–25% per year. ✅ Market Competition: Similar trims from 2023 with under 10k miles are listed between $41,000–$48,000 retail. ✅ Warranty Impact: Warranty started from the original in-service date, not today, reducing its remaining value. ⚠️ Dealer Markups: MSRP is often used as a starting point, but shouldn't be paid in 2025 for a 2023 model unless extremely discounted. 💵 Pro Tip: Use This Line in Negotiation “Given this is a 2023 model with a 2025 calendar date and accounting for depreciation and warranty timing, I believe $44,000 out-the-door is a fair and competitive offer — especially when I see similar certified models in that range with more miles. I'm ready to proceed today if we can agree around that number.”

June 06, 2025

Title: Responsive Team, But Out of Touch on Market Pricing I recently inquired about a new, but aged showroom model — a 2023 Ford Explorer Platinum AWD with minimal miles (VIN: 1FM5K8HC4PGB26503). More

by Atrush25
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Battaglia
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June 05, 2025

Easy appointment schedule, prompt service, knowledgeable & friendly employees. Would recommend the Celebrity Ford dealership to everyone. More

by demonted511
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Recommend Dealer
Yes
Employees Worked With
Giovanni
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June 05, 2025

I was looking at a new vehicle and Antonio Piano approached me. What a pleasure doing business with him and his manager Dave. The buying process was straight forward and they went out of their way t More

by rioux1456
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Recommend Dealer
Yes
Employees Worked With
Antonio & Dave
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Jun 05, 2025 -

rioux1456 responded

Thank you

June 02, 2025

Ronald Leyda and Steve were great! They made the whole process very smooth and stress free! I highly recommend Celebrity Ford of Toms River! I love my New Ford Escape! More

by Jcatanz
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Recommend Dealer
Yes
Employees Worked With
Ronald Leyda and Steve
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May 30, 2025

Best car buying experience I have had and its not even close! First put an inquiry in late on a Saturday night after seriously thinking about a new Bronco. To my surprise received a very nice and attentiv More

by John
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Recommend Dealer
Yes
Employees Worked With
Steve Mottola Vincent Napoletano, John Duda
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May 29, 2025

Great service as always. Very smooth transaction. Love my new Explorer. Thank you Ron. Much appreciated. More

by Gmdelisi
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Recommend Dealer
Yes
Employees Worked With
Ronald Leyda
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