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Celebrity Ford of Tom's River

Toms River, NJ

4.2
760 Reviews

360 NJ-37

Toms River, NJ

08753

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Showing 760 reviews

May 27, 2021

Downs Ford is an amazing dealership! We picked our new 2021 Mustang Mach E and the process could not have been easier. A big thank you to J. Tejada and D. Jensen. The car came in at 10 am and we had it More

by J. Fragale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, Donato Jensen
May 27, 2021 -

Celebrity Ford of Tom's River responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help. Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

May 06, 2021

Thanks agin to Jonathan T, John and Donato for getting me in and out in 2.5 hours with my old lease turn-in and having me drive away with a 2021 Explorer! More

by kburde
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, John Duncsak, Donato Jensen
May 06, 2021 -

Celebrity Ford of Tom's River responded

Kburde, thank you for the 5 star review. We're so glad that Jonathan, John and Donato were able to make your experience here a great one! Congratulations on your new Explorer and we wish you all the best. Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 28, 2021

Avoid at all cost unless of course you want to throw your money away. Sales people looking to rip you off. I was ready to buy but after the lies and wasted negotiations and my time, we knew it was a good id More

by frankntrish
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Corbisiero, Susan McGivney
Apr 29, 2021 -

Celebrity Ford of Tom's River responded

Frank, we take all feedback seriously and our customer's satisfaction is very important to us and I would like to speak with you further regarding your experience. Please contact me at your earliest convenience to discuss your concerns further. Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

Apr 29, 2021 -

frankntrish responded

No one from my family or friends would ever step foot in you facility again. Always remember, your first impression will be long lasting. I’m ready to buy and spend my money at a reputable and honest dealership. If one exists.

April 25, 2021

Ron Rosa my sales person was great. He took his time with me explaining the paper work and workings of my vehicle. I do not rember the finance offers name but he was also great and made me feel comfortable a More

by jane.messenger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
forget, name, Ron Rosa
Apr 26, 2021 -

Celebrity Ford of Tom's River responded

Thank you for the 5 star review, Jane. We're so glad to hear that Ron was helpful and made the car buying process smooth for you! Have a great day! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 21, 2021

Antonio was very easy to work with. He was helpful discussing financing options. They had just what i as looking for. I would buy from Downs Ford again. More

by mpolone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Donato Jensen
Apr 21, 2021 -

Celebrity Ford of Tom's River responded

Thank you for visiting Downs Ford. We are happy to know that you enjoyed our services. We look forward to working with you again. Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 21, 2021

Everyone was phenomenal with helping. Ziggy cares about the customers needs and financials ! I would go back and highly recommend to anyone ! I will go back anyday for another vehicle when I need ! More

by Timsuppa22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ziggy Matuszewski
Apr 22, 2021 -

Celebrity Ford of Tom's River responded

Thank you for the great review. I will be sure to thank our team for providing you with excellent service. We look forward to working with you again. Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 16, 2021

As always ANOTHER seamless purchase with Downs Ford. We were treated fantastic and professionally by the staff and our Salesperson. It’s a credit to the long standing history Downs has in the community. If More

by Csf222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Donato Jensen
Apr 16, 2021 -

Celebrity Ford of Tom's River responded

Thanks for leaving us a great review! It was our pleasure to work with you! We'd love to assist you again soon. Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 15, 2021

From receptionist to salesperson the staff of Downs Ford treated me with regard and courtesy as a potential customer. Antonio Piano was patient and engaging in answering my questions More

by owlshead.1900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese, Stacy Myers, Donato Jensen
Apr 15, 2021 -

Celebrity Ford of Tom's River responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 09, 2021

Great experience, Maria is a true professional who goes out of her way to make sure you get the deal you want. And the finance team gets a great rate More

by Bethanistrucking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Springer
Apr 09, 2021 -

Celebrity Ford of Tom's River responded

Thank you for your kind review. Maria is a great part of our team and we're glad that she was able to help you find the perfect deal for you! Take care! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

April 05, 2021

I walked in you were very busy Maria took the time to talk to us and show us what we were looking for and the advantages of buying from Downs Ford in Toms River, NJ. She was very Professional and knowled More

by rsiegmund87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The gentleman who prepared our vehicle don’t know his name, Maria Springer, John Duncsak, Josh Sorensen
Apr 05, 2021 -

Celebrity Ford of Tom's River responded

Thank you for the positive review and rating! We are happy to know that our team was great during your experience, especially Maria. We appreciate your recommendation and we look forward to any future visits! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

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