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Celebrity Ford of Tom's River
Toms River, NJ
771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 771 reviews
July 30, 2020
Big John and Maria made my car buying experience seemless and smooth. I will be sure to go back to Downs Ford for my future auto needs. and smooth. I will be sure to go back to Downs Ford for my future auto needs. More
by avitale17
Employees Worked With
Maria Springer, John Duncsak, Joseph Markese
July 30, 2020
BEST LIFETIME BEST CAR PURCHASE OF MY LIFE. SEAMLESS INTERACTION, JUST COME IN AND SIGN PAPERS. EXPERIENCE, KNOWLEDGE, INTEGRITY AND VERY NICE PEOPLE TO BOOT. NO PR BEST CAR PURCHASE OF MY LIFE. SEAMLESS INTERACTION, JUST COME IN AND SIGN PAPERS. EXPERIENCE, KNOWLEDGE, INTEGRITY AND VERY NICE PEOPLE TO BOOT. NO PRESSURE. HIGHLY RECOMMEND. AN AMERICAN CLASSIC. More
by SEAANDY334
Employees Worked With
John Duncsak, Gene Wendelken
July 29, 2020
Have been dealing with Downs Ford for a long time. Always find them accommodating and friendly. Enjoyed all my experiences with sales rep. Jonathan Tejada. Also had the pleasure this last time to w Always find them accommodating and friendly. Enjoyed all my experiences with sales rep. Jonathan Tejada. Also had the pleasure this last time to work with Antonio. Recommend Downs Ford very highly. More
by jdel71139
Employees Worked With
Antonio Piano, Jonathan Tejada, Joseph Markese
July 28, 2020
Painless Purchase Went to buy my Ford Escape thinking it would be a real hassle but it turned out to be a very pleasant experience. I got a great car for a great price Went to buy my Ford Escape thinking it would be a real hassle but it turned out to be a very pleasant experience. I got a great car for a great price. Totally recommend this Ford dealership. More
by Brianruffe
Employees Worked With
Joseph Markese, Sean Edwing, Stacy Myers
July 27, 2020
Very Professional, pleasure to talk to. Answered all of our questions, did not rush us. Very knowledgeable. She is definitely an asset to the company. our questions, did not rush us. Very knowledgeable. She is definitely an asset to the company. More
by Joann. Houlahan
Employees Worked With
Maria Springer
July 24, 2020
I had a wonderful experience with Downs Ford. The Downs Ford dealership were very professional in helping in leasing my 2020 Ford Edge. Gene Wendelken and Ron Rosa were extremely efficient. Grea The Downs Ford dealership were very professional in helping in leasing my 2020 Ford Edge. Gene Wendelken and Ron Rosa were extremely efficient. Great experience! More
by yankeejenn
Employees Worked With
Ron Rosa, John Duncsak, Gene Wendelken, Joseph Markese
July 17, 2020
There was no BS here ,they were very helpful with everything and really went the extra mile for me, they definitely earned my business for next time everything and really went the extra mile for me, they definitely earned my business for next time More
by colelagala
Employees Worked With
Ziggy Matuszewski, Philip Roon, Joseph Markese
July 15, 2020
Excellent as always ! Been a Downs Ford customer for a very long time! Thank you Big John and Maria for making the Downs Ford difference exceptional very long time! Thank you Big John and Maria for making the Downs Ford difference exceptional More
by David D'Amico
Employees Worked With
Maria Springer, John Duncsak, Gene Wendelken, Joseph Markese
July 14, 2020
Received a letter in the mail to get a recall serviced on my vehicle about a year ago, i’ve always taken good care of my car and always did any service ever needed and very well maintained. My wife is now pr my vehicle about a year ago, i’ve always taken good care of my car and always did any service ever needed and very well maintained. My wife is now pregnant and the recall was for dangerous airbags so i decided it was time to get the recall serviced being there will be a baby in the car now. I never even wanted to take my car to get the recall fixed because anytime you go to a dealership, they always find more issues with your car when there was nothing wrong before. After I get my vehicle back and drive off of the lot, my CHECK ENGINE, and AIRBAG LIGHT illuminated in the dash. The service manager tried to tell me neither of them has to do with the service they did. IVE NEVER HAD A CHECK ENGINE LIGHT OR AIRBAG LIGHT ON BEFORE AND YOU SERVICED MY AIRBAGS AND ARE TELLING ME THE AIRBAG LIGHT HAS NOTHING TO DO WITH YOUR REPAIR?! Does that make any xxxx sense? And try telling em me now I have to pay all this money to fix a mistake you guys made? My car has never ever had one light or issue, and now i have to jump through a bunch of hoops and contact Ford Inc., and my attorney to make this a civil court matter. Worst service and customer support ever, DO NOT TAKE YOUR CAR HERE More
by jayad3393
Employees Worked With
service mgr, Maria Springer, John Duncsak
July 13, 2020
Right decision From the moment I walked into the showroom to driving away a couple of hours later in my new Explorer, I felt at ease. No question was too simple for From the moment I walked into the showroom to driving away a couple of hours later in my new Explorer, I felt at ease. No question was too simple for a full and courteous answer by the GM, salesman and finance manager. They worked seamlessly in a true team spirit, My first tims here, but will not be my last. Thank you Gene, Ron and Joe.. More
by Art Williamson
Employees Worked With
Ron Rosa, Gene Wendelken, Joseph Markese
