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Celebrity Ford of Tom's River
Toms River, NJ
771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 771 reviews
July 05, 2020
Professional and Respectful Sean Ewing was professional and respectful, but needs more experience in follow-through updating customer and listening to customer. He was very help Sean Ewing was professional and respectful, but needs more experience in follow-through updating customer and listening to customer. He was very helpful in the explanation of the new vehicle. In financing there is a lot to think about (ie. the credit company’s interest rate, how many years and monthly payment amount in financing) and make decisions. Joseph Markese is knowledgeable, experienced and very quick. He listened to and answered the few questions I had because he was so expeditious. There was only one monitor so I was unable to view the work to help process my decisions. I have experienced with other companies, dual monitors to view the financial work and it helps because I only received a few documents of all that was shown or signed. Gene Wendelken was professional and respectful. The few times I called and left inquiry messages, he promptly returned my call, gave me updated information and status. You can tell customer service is important. More
by viewocean13
Employees Worked With
Gene Wendelken, Joseph Markese, Sean Edwing
July 01, 2020
bought my 2017 f150 from there this week, and had an awesome experience! Ben was a great salesman, even better person overall. Made the paperwork and everything so easy for me to walk out with an awesom awesome experience! Ben was a great salesman, even better person overall. Made the paperwork and everything so easy for me to walk out with an awesome vehicle! highly recommended! thank you Ben More
by jameshelms2269
Employees Worked With
Benjamin Davidson
July 01, 2020
Sales people were very professional and genuinally did all they could to make my vehicle shopping a pleasent event. They made sure the questions I asked were answered correctly. I was impressed that the s all they could to make my vehicle shopping a pleasent event. They made sure the questions I asked were answered correctly. I was impressed that the sales manager actually came out of his office to make sure all was going well and all were good to work with. More
by fdnyjohn
Employees Worked With
Antonio Piano, Joseph Markese, Heather Johann, Stacy Myers
June 30, 2020
Ben was great he had answers for all of my questions and really took his time to explain everything. There was no pressure to buy anything. All around great experience. really took his time to explain everything. There was no pressure to buy anything. All around great experience. More
by packersfan517
Employees Worked With
Gene Wendelken, Joseph Markese, Benjamin Davidson
June 29, 2020
Excellent new F150 truck Gene Wendleken and Ron Rosa were extremely helpful and made trading in my F250 Super Duty a pleasant experience. The new F150 is good looking with a Gene Wendleken and Ron Rosa were extremely helpful and made trading in my F250 Super Duty a pleasant experience. The new F150 is good looking with a better ride and superior fuel economy. Everyone was careful during the transaction to take the appropriate precautions in light of the COVID 19 virus concerns. More
by bweis1
Employees Worked With
Ron Rosa, John Duncsak, Gene Wendelken
June 29, 2020
"No pressure , no stress , very professional" Gene and the rest of the crew at Downs made my buying experience a pleasure and hassle free! Thank you to everyone at Downs Ford for making everyt Gene and the rest of the crew at Downs made my buying experience a pleasure and hassle free! Thank you to everyone at Downs Ford for making everything so easy!! More
by raymond6
Employees Worked With
John Duncsak, Gene Wendelken, Joseph Markese, Kyle Winder
June 28, 2020
What an incredible buying experience! 30 seconds after my inquiry, I had a live person call me, (Heather rocks!) and she found EXACTLY what I wanted! Ben met us at the door a few hours later, then BOOM! He g inquiry, I had a live person call me, (Heather rocks!) and she found EXACTLY what I wanted! Ben met us at the door a few hours later, then BOOM! He got me this AWESOME new badass work truck! Got us where we needed to be with financing, and took care of even my insurance company!! He took care of it all! The entire experience was so stress and aggravation FREE!! Can’t say enough about how Down’s Ford made me so HAPPY! Thank you all so very much!! More
by johnlsuttonsr
Employees Worked With
That dark haired guy who kept congratulating us! Haha!, Joseph Markese, Benjamin Davidson, Heather Johann, Stacy Myers
June 27, 2020
Awesome,👍!!! Thanks for putting me in the right ride. I needed certain options and Ben pointed to the one. I'm happy, and what's more important my wife's happy! needed certain options and Ben pointed to the one. I'm happy, and what's more important my wife's happy! More
by bkant2
Employees Worked With
Joseph Markese, Benjamin Davidson
June 25, 2020
Downs Ford made my experience of car buying during COVID-19 quick and easy! They are honest and friendly and made me feel comfortable and safe during this time. This was my best experience with purcha COVID-19 quick and easy! They are honest and friendly and made me feel comfortable and safe during this time. This was my best experience with purchasing a new car. More
by Laurenkaczynski
Employees Worked With
Maria Springer, John Duncsak, Philip Roon, Kyle Winder
June 25, 2020
Gene, Big John, Joe, and Antonio couldn’t have made my car buying experience any easier or more enjoyable. Even in the middle of a pandemic I felt more at ease than any other car purchase in the past. car buying experience any easier or more enjoyable. Even in the middle of a pandemic I felt more at ease than any other car purchase in the past. Thanks for everything, Ray Q More
by Rquinn732
Employees Worked With
Antonio Piano, John Duncsak, Gene Wendelken, Joseph Markese
