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Celebrity Ford of Tom's River

Toms River, NJ

4.2
760 Reviews

360 NJ-37

Toms River, NJ

08753

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Showing 760 reviews

November 22, 2019

Working with Big John Duncsak was Awesome! He took the time to explain everything and made sure we were 100% Happy with our decision! We will definitely be back and will recommend to all of our friends an More

by Alagona812
Recommend Dealer
Yes
Employees Worked With
John Duncsak
Nov 22, 2019 -

Celebrity Ford of Tom's River responded

Your five star review is greatly appreciated. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. We are lucky to have John on our team. We appreciate you choosing Downs Ford & we look forward working with you again soon. Please enjoy your vehicle.

November 22, 2019

Liar liar liar his nose grows so big he will trip on it . Tells lies to move cars and has no problem telling you he lied to move his cars out . Maybe I would have an explorer delivered in working order if More

by Sgreen7998
Recommend Dealer
No
Employees Worked With
Philip Roon
Nov 26, 2019 -

Celebrity Ford of Tom's River responded

Susan, we are truly sorry to hear that you disappointed with our services, especially since we’ve worked so diligently and made special accommodations to resolve all your concerns you previously brought to our attention. Customer service is extremely important to us and our main goals is to ensure that you leave 100% satisfied. We are concerned by your comments and have been trying to reach out to you to address the things mentioned on this review with no avail. This matter has been escalated to our General Sales Manager, Gene Wendelken. Gene, has been informed of your situation and is eager to speak with you. At your earliest convenience, please reach out to him directly at gwendelken1@downsford.com or 732-349-2240 ext 926. Thank you for choosing Downs Ford for all of your vehicle needs and we hope to speak with you soon.

November 21, 2019

John Duncsak and the rest of the sales team were simply the best. I got a great deal on a new explorer and it went as smoothly as can be. I will recommend John Duncsak and Downs Ford to everyone. More

by Dellarosellc
Recommend Dealer
Yes
Employees Worked With
John Duncsak, Gene Wendelken
Nov 21, 2019 -

Celebrity Ford of Tom's River responded

Your five star review is greatly appreciated. I am pleased to hear John was able to help you purchase your new Explorer. We are so lucky to have an outstanding team. We really appreciate you choosing Downs Ford & we hope to see you again soon

November 21, 2019

One of the most pleasurable experiences buying a vehicle I've bought many vehicles in my lifetime and going in you know you have to be prepared to play "The Game" I planned on visiting 4 dealerships to buy a More

by jttama
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, John Duncsak
Nov 21, 2019 -

Celebrity Ford of Tom's River responded

Thank you for the wonderful review as well as your five star rating. I am glad we were able to help you through your car-buying process. We appreciate you choosing Downs Ford & congratulations on your Expedition!

November 21, 2019

Friendly staff and great customer customer I bought three cars trou the years 87 mustang GT , 1993 F-150 , and a 2003 F150 , and in the process through John Duncsak and his sales team to purcha More

by Frank M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Rosa, John Duncsak, Gene Wendelken
Nov 21, 2019 -

Celebrity Ford of Tom's River responded

Thank you for the great review, Frank. We appreciate your support and five star rating. Please come visit us again, for all of your car needs, whether is be service or sales.

November 21, 2019

We recently purchased our son's car at Downs Ford. It was easy, stress-free and quick. They handled everything perfectly. Highly recommend. Great dealership! More

by suemorgan3019
Recommend Dealer
Yes
Employees Worked With
Ziggy Matuszewski, John Duncsak
Nov 21, 2019 -

Celebrity Ford of Tom's River responded

Hello. Your review is greatly appreciated as well as your five star rating. I am glad you enjoyed your visit with us & we thank you for recommending Downs Ford. We hope your son enjoys his new car & we look forward to working with you again in the future.

November 21, 2019

Incredible Service The service I received at Downs Ford was fantastic. John "Big John" Duncsak took the stress out of buying a car. I highly recommend Downs Ford, and Jo More

by lg515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Duncsak
Nov 21, 2019 -

Celebrity Ford of Tom's River responded

Lorraine, thank you for your five star rating and recommendation. I am glad you enjoyed your car-buying experience with us. John is outstanding & we are lucky to have him on our team. We appreciate you choosing Downs Ford & we hope to see you again soon.

November 21, 2019

Great experience at Downs Ford always with Big John. Makes buying a car easy and no pressure. My daughter leased a beautiful new Ford Escape More

by rbernath3
Recommend Dealer
Yes
Employees Worked With
Ron Rosa, John Duncsak
Nov 22, 2019 -

Celebrity Ford of Tom's River responded

Thank you for your kind review as well as your five star rating. We are happy to hear that John made your car buying experience a delightful one. We are honored to have him on our team. Thank you for choosing Downs Ford & we hope to see you again soon.

November 21, 2019

Went down to see About picking up a new Taurus and ”Big John” Duncsak was personable and on point, with any and all questions my Dad and I had. Truly exceptional experience in an otherwise stressful time, More

by jjtomatoes
Recommend Dealer
Yes
Employees Worked With
John Duncsak, Jennifer Alio
Nov 21, 2019 -

Celebrity Ford of Tom's River responded

It was our pleasure to assist you and your dad. Thank you for allowing us to meet and work with you both. Welcome to the Downs Ford family. Gene Wendelken General Manager Downs Ford GWendelken1@DownsFord.com

November 21, 2019

Had an excellent experience purchasing a vehicle at Downes Ford. Sales staff was attentive, but not overly pushy and the dealership had a great selection of cars on hand to choose from. More

by Josephkrejsa
Recommend Dealer
Yes
Employees Worked With
John Duncsak, Gene Wendelken
Nov 22, 2019 -

Celebrity Ford of Tom's River responded

Thank you for your five star review. Your wonderful review regarding our staff was greatly appreciated & we are honored to have such an outstanding team. Thank you for choosing Downs Ford & congratulations on your new purchase.

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