"Went to visit Mel, the KBB vehicle acquisition manager,..."
- Happy Customer
Went to visit Mel, the KBB vehicle acquisition manager, and he made the process fast and easy and I got what I wanted for my vehicle. If you ever need to sell or buy a vehicle, I recommend you see Mel. I will definitely work with Mel again!
"The best dealership I have ever dealt with! Diego is by..."
The best dealership I have ever dealt with! Diego is by far the most amazing car salesmen in the business!!! Go see him for your next new car. I am the pickiest person when it comes to cars and every car I have bought from him he has made sure I get the car that I’m going to be happy with even if it takes me a month to buy it.
"Do not have your car towed to Centennial Hyundai!! Becky..."
Do not have your car towed to Centennial Hyundai!! Becky will lie to you to get your car in the door. When I called to have my car towed to the dealership it was a Friday she said we will let you know what is wrong Monday no later than Tuesday. I was of course stressed about not having a car for 3-4 days. I asked if they could provide me with a rental and she said no because the car hasnt been diagnosed but she should have an answer Monday.
Tuesday afternoon came and I called to check on my car and was told they wont have time to look at it for 3 days!!! So of course they still cant help me with a car because they haven't even diagnosed the problem. If I was told that from the beginning I would have checked other dealerships. Honesty goes a long way!!
I bought a Hyundai so that I would have the piece of mind that if my car broke down I would be taken care of. Becky made several excuses that made me regret buying a Hyundai and ensured I would never buy another one. She said they were so backed up with engine and transmission problems. You probably shouldn't tell a consumer that Hyundai's are having so many problems you cant stand by what you say.
When I talked to Becky on Tuesday she told me "NO MATTER WHAT I WILL CALL YOU BEFORE I LEAVE TOMORROW" She never called. I called to check on the car just to find out that they still had not looked at it and would need to keep it through the weekend.
During this time I had asked to speak to Kevin, the service manager but he wasn't available. I also used the chat feature on the website and asked the girl I was speaking to to please have Kevin the service manager call me. She said she would and no call.
Finally on Monday ( 11 days since my car was towed there) I called and Becky said we found the problem and should have it fixed today, and that I needed new brakes. I said go ahead and do the brakes, although I should have taken it somewhere else after the way I was lied to.
The icing on the cake was when I went to pick up my car. We walked in Becky didnt say hello just "if you're here to pick up your car go to the cashier"
I walked over to the cashier and let her know I had printed out a coupon for $20.00 of brake repair. The cashier says "all coupons will have to be submitted to Ms. Rebecca your service specialist I'll take them too her" She came back and said Ms. Rebecca said she already rang you up so you cant use the coupons but she will let you next time. Wait, what?? You kept my car for 11 days for something that took an hour to fix, had very poor communication, left me carless the entire time and you cant take 5 minutes to input a coupon that I printed from your website?
I have been bringing my car to this dealership for 3 years and have always had a good experience. My advice is just to be honest with people from the beginning, be realistic with a time frame, and act like you want to help them not that you dont care.