"called and spoke to Bob about coming from Arizona to..."
- Michael Geronimo
called and spoke to Bob about coming from Arizona to purchase vehicle. Was actually ready to buy over the phone. I needed one question answered: can they register the vehicle for me with Arizona DMV so I can drive the vehicle back?...Bob said give me 15 minutes and ill call you back. Bob never bothered to call back. Its uncaring and inattentive salespeople that ruin a dealership. BTW...a salesman in Scottsdale called me back and I'm picking up a vehicle today
"Found a Jewel"
My 2000 BMW 323ci was in the shop for a new alternator and I was on the lookout for a certified used BMW to take its place. Needed something easier to get in and out of and did not want the typical black/black or white/black color combinations. Looking online was not producing many choices. Then I spotted an X1 with deep olive metallic paint on the exterior with ivory leather seats and black and oak grain trim inside. Sent an inquiry to Center BMW in Sherman Oaks CA and received the nicest response from Denise Jimenez the next morning letting me know that she was here to serve and determined to make this the easiest car purchase experience for me...and she did!
Made an appointment for a test drive and ended up signing the purchase contract the next day. Denise was beyond helpful and actually made the experience fun! I was very pleased with her thoughtfulness and care while I waited for the contract to be prepared. Was not able to take possession of the vehicle that day since some scuffs on the tire rims needed to be buffed out. So Denise delivered the car to my home the next afternoon. She even followed me to the rental car agency to return that car before spending at least an hour going over all the features of my new car.
I could not have asked for a better experience and the vehicle is totally top-notch! I'm so happy that my challenge worked out so smoothly and Denise made all the difference! THANK YOU!
Employees Worked With
Denise Jimenez, Nate
"Amazing service from Dennis "
I had a pleasure of working with Dennis on my BMW. First of all, he is a very respectful and generous person. He seemed busy, but he checked upon me and made sure that he will be with me shortly and he did. Did not have to wait more than 5 minutes. I told him all the small issues that I had with my car and he was very kind and listened to every detail. He said my service will take few hours, but he completed the work in less than 2 hours! Also, he was very nice with the follow up where I called him on his personal line and he followed up with me promptly. Overall, Dennis was a pleasure to work with and I will definitely trust him with the service on my BMW!