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Central Auto Group

Plainfield, CT

4.9
2,716 Reviews
A family-owned business providing premier vehicles both new & used, brought to you with superior customer service for 30 years! Home to Hyundai, Mazda & Volkswagen, shop all 3 brands in one location! Your #1 Buyin Destination in Eastern Connecticut!
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98 Lathrop Road

Plainfield, CT

06374

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Showing 2,716 reviews

April 12, 2014

will never go back! lies lies lies. will tell you anything to get in the door. ira the sales manager is very rude and out right lied to me. beware of this dealer. I boug More

by hyundaiboy1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ira
May 16, 2014 -

Central Auto Group responded

Dear Customer, On behalf of the staff at Central Auto Group, we would like to apologize for your experience. Our first priority is customer satisfaction, whether you purchase or not. That being said, if we dropped the ball, we would like to have you contact Central's general manager, Filippo. He can help rectify any unpleasant situation. Hopefully we can see you soon to help you out and rectify the situation. Please call Filippo at 860-564-4014 today! Thank you.

April 12, 2014

Satisfied customer When nobody else would finance me, Central Ford did! I applied online and received a prompt response from Jimmy. He started all my paperwork and intro More

by Crystalev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura, Jimmy
May 16, 2014 -

Central Auto Group responded

Crystal, So glad that Jimmy and Laura were able to help you to get financed and make your experience at Central Auto Group a positive one! We care highly about our customers and try to make their experiences as great as possible. Thank you for the great review!

February 08, 2014

I went there to purchase a car and spoke to them on the phone before hand. Everything totally changed when I arrived, and they wouldn't honor the nationally advertised credit offer from VW.com. Complete More

by unearthed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Manager, 2 salespeople
May 16, 2014 -

Central Auto Group responded

Dear Customer, On behalf of the staff at Central Auto Group, we would like to apologize for your experience. I'm glad to hear that Central was able to make things right with you. Our customers are the most important to us! Please don't hesitate to call us if you need anything at all!

January 09, 2014

I went to Central Hyundai because I was referred by a family member, boy am I glad I did. I went to another dealership in RI and was not impressed. The staff at Central was extremely helpful and very n More

by innerstrength24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Mahoney
May 16, 2014 -

Central Auto Group responded

Dear Customer, Thank you for the fantastic review! So glad that Rick was able to get you the best deal going on your Sonata Turbo! Glad to hear the service department were helpful too! Thank you for your business!

December 30, 2013

Vehicle brought in for service on December 23rd due to an Engine light and bad fuel economy. Waited 1.5 hours and was told there was a Technical Service Bulletin for the problem and the ECU needed to be repl More

by rzach5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim and Josh
May 16, 2014 -

Central Auto Group responded

Dear Customer, On behalf of the staff at Central Auto Group, we would like to apologize for your experience. Our first priority is customer satisfaction. That being said, if we dropped the ball, we would like to have you contact Central's general manager, Filippo. He can help rectify any unpleasant situation. Hopefully we can see you soon to help you out and rectify the situation. Please call Filippo at 860-564-4014 today! Thank you.

December 13, 2013

Scammers!!!!!!!! All they do is lie. Don't wast your time going there. They have a paperwork fee that's $600 that's a joke. More

by Jeff1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fillippo
September 24, 2013

I had the greatest time looking at, test driving, and purchasing a car at Central Auto Group. It was a fun, no nonsense, easy, fast, and enjoyable experience. More

by purplecar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, Sherman
Oct 29, 2013 -

Central Auto Group responded

So glad to hear you had a wonderful experience with us! We are trying to keep the process of buying a new car as enjoyable and fast as possible for our customers! Dont forget to check us out on Facebook for free coupons and giveaways!!

September 19, 2013

Horrible experience we had on this place. Scammers!!!! We discuss about the car we want buy very clearly. We agreed the purchase price, which we knew it's a little bit higher than the kelly blue book fai More

by nilumen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Ingles
Oct 29, 2013 -

Central Auto Group responded

I'm very sorry to hear about this awful experience that you had at our dealership and that it has taken me a while to get back to you. I'd like to offer you something for your troubles. Please contact Central Auto Group via Facebook or email rgilliscag@gmail.com Thanks

June 20, 2013

Most unpleasant internet negotiation experience I have had in my entire car search throughout Connecticut. When queried for a quote Kerri responded in a rude and curt manner, and never provided reques More

by TammyL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerri Brown ((kbrown@centralautogroupct.com)
Oct 29, 2013 -

Central Auto Group responded

Tammy, Im so sorry to hear about this awful experience that you had with our former internet employee, Kerri. I assure you that she is no longer working with our dealership. I'd like to offer you something in exchange for your trouble. If you could email me at rgilliscag@gmail.com or contact me via facebook. Thanks

May 28, 2013

The Website Lies About Pricing They Had Gen Coupe At 22900 So I Called Keri The Internet Manager She said That Was Correct Price Got There And The Vins In AD Were Fake And Price Was 3000 Higher They Smi More

by timgoslin
Recommend Dealer
No
Employees Worked With
keri brown