Service Department is about the worst I have ever dealt with. Made an appointment for an oil change, tire rotation and alignment as well as a defective seat belt, transmission issues and front park assist and rain sense wipers sensors constantly going out for my 2019 Ram Powerwagon. Called on 7-15, got an appointment for 7-26, no problem. Drop the truck off of on Sunday the 25th so its there first thing in the morning. Called Monday evening and Chris told me no tech had even looked at the truck yet cause they were too busy. ok, called again on Tuesday same thing, but was told by Chris if I don't want to do business with them anymore that's my choice. I asked to speck to the general manager and was given the assistant service manager Sean, told me they scanned the codes and the transmission code had popped up but they did not have time to diagnose but promised me they will get it done for Wednesday. Come Wednesday, got a call from Chris that everything was done except the seat belt that they never ordered, and was now three days out. I asked about the transmission and they said the tech couldn't get the problem to repeat while driving so nothing to be done. So at this point had to cancel my trip because the truck didn't have a working seat belt. So I went to pick up the truck Wednesday night, spoke with the general manager and was told he will call me with an update as to what happened and why this went so bad. Driving home on Wednesday, the steering wheel now is cocked off by about 25 degrees to the right, and the truck pulls really hard to the right. Called and spoke with Sean first thing Thursday morning and brought the truck back Thursday morning. Was asked by Chris '' why is that back '' and instantly Sean took over. Got a call from the general manager that morning saying he was looking into everything but Kim the Service Manager was out and he will need some time, but he was working on getting the seatbelt. Was called on Friday, no luck truck wont be ready until Monday. Got a call on Monday, truck wont be ready until Tuesday. Tuesday I call the truck was ready. Go to pick it up, they tried to charge me for the whole service that I already paid for Last Wednesday. No chance that is happening. Asked for the alignment records, was told I had to go to service. Go to service they cant find the alignment records. they have the first one but not the redo. Was told they will put it up on the rack and get a new print out. They did that but they gave me a print out for a completely different vehicle and was told that all these 2500 truck pull to the right because of the crown of the road. I bought this truck new, and it never pulled to the right before, so I must just be picky. The service manager never even acknowledged me, and I never received another call from the General Manager. When you pay 67,000 for a truck, you expect the dealership to service the truck correctly and timely. While I understand hiring people in this era is extremely difficult, when I make an appointment, I expect that appointment to be kept, or voiced in the beginning that there may be a delay, I should not have to chase them for answers. I will never buy another vehicle from the Central Auto Group period, and will certainly never go back for service.