Central City Toyota

Brian Macdaid in Service Department as always fantastic -- patient, good communication, warm. Great service -- a pleasure to work with Brian! -- patient, good communication, warm. Great service -- a pleasure to work with Brian! More

Brain (advisor) took care of my RAV4 in and beyond a professional manner and I really appreciate his great help. I was out of state and in the shop with a nail in the front tire. Given I didn’t have an professional manner and I really appreciate his great help. I was out of state and in the shop with a nail in the front tire. Given I didn’t have an appointment and have a young kid with me, Brain helped me out to get tire replaced very quickly. Also, a shoutout to Ray who is the tire specialist helped me to diagnose the tires and ordered a comparable one for me. I would recommend anyone who expects nothing but professional services from this Toyota dealership. More

This was my first time at the dealership for my car's annual inspection and emissions testing. All signage is bold and clear. There’s a two-way service entrance with three (3) lanes, providing a foolproo annual inspection and emissions testing. All signage is bold and clear. There’s a two-way service entrance with three (3) lanes, providing a foolproof, efficient way for customers to get in and out. This dealership does not want its customers to wait any longer than they need to receive the exceptional care they deserve. My service advisor, Brian McDaid, did what most salespeople don’t: he underpromised and overdelivered! Brian McDaid superceeded my expectations. My car was finished on time. The entire service team, as cordial as could be, and experienced technicians confirmed that all details were correct. Being transparent and straightforward, with kindness, is important in life, and Central Toyota City's employees get it. The showroom is clean and well-lit. In the spacious waiting area, there are charging stations aplenty for your electronic devices and complimentary Wi-Fi. The check-out experience was seamless, with a front desk staff member who created an intuitive, smooth, and positive experience, was polite, and left a great impression before exit. The dealership has devised the ease of usability of its website. Its mobile responsiveness makes it easily accessible for customers, with quick loading times, text conversations and reminders, links for your appointment, as well as others for YouTube videos for what to expect from a dealership that clearly emphasizes the overall experience, readily available, a website design for effortless usability and clear visuals, as well as quick loading times. In conclusion, not all cars are manufactured the same. Not all dealerships for the same brand of car operate the same way. Toyota has constantly been the market leader among buyers and mechanics. Therefore, having been to other Toyota and Lexus dealerships, etc, within a thirty-mile radius, why not call prior, speak with someone at the dealership, Central City Toyota, and explain what you need, and/or what you want; a clear bottom-line answer that's price is all in. Central City Toyota possesses a CUSTOMER-CENTRIC OBSESSION, unlike most of its peers, with attention to detail that DELIVERS a smooth, pleasant, and as frustration-free a drive as you can really have. More

Great Service , Great Customer Service, I was Helped by Josh S. Thank You For Your Service Josh S. Thank You For Your Service More

Service with a smile combined with maximum efficiency! Experienced staff and incredible video technology letting me know everything that’s going on with my car at all times. Wow! Experienced staff and incredible video technology letting me know everything that’s going on with my car at all times. Wow! More

Been going here for the last 3-4 years, had an issue that was "IMMEDIATELY" handled and taken care of by Joshua, and the Central City Toyota Management Team. was "IMMEDIATELY" handled and taken care of by Joshua, and the Central City Toyota Management Team. More

It's always a great experience coming for a service there. David is always a great and cheerful welcome and the fact you can wait and work there while the car is serviced us an added advantage. It's gr there. David is always a great and cheerful welcome and the fact you can wait and work there while the car is serviced us an added advantage. It's great to be kept abreast of the findings as the service progresses. Love getting my car looked after at Central city Toyota! More

Everyone who works there is friendly, welcoming, and helpful. Checking in and out is a very easy process. They explain everything in ways that is easy for a layperson to understand. helpful. Checking in and out is a very easy process. They explain everything in ways that is easy for a layperson to understand. More

Personal assistance to customers and accurate analysis of vehicle. Constantly keeping customer updated on status of repairs. vehicle. Constantly keeping customer updated on status of repairs. More

Amazing car buying experience, Manny was knowledgeable, professional, and the best! I could not be happier!! professional, and the best! I could not be happier!! More