Central Florida Chrysler Jeep Dodge Ram

Abdiel was awesome. We helped us in all ways. Making sure the process was smooth and easy. We helped us in all ways. Making sure the process was smooth and easy. More

Did a very nice job getting my car processed and serviced in less than an hour in less than an hour More

Appt process was poor. Initial call i was told 2 different times, then told i would get an email and text confirmation. I never received either, and had to call back a coup Initial call i was told 2 different times, then told i would get an email and text confirmation. I never received either, and had to call back a couple days later to confirm. Also i told both people i spoke with about the service recall i received. The first person seemed clueless, the second person more competent. Once i got to the dealership Arisa Melendez took excellent care of me. The biggest problem i have is that i told both people on the phone when setting the appt that i had a recall to take care of. This should also be tied to my VIN, so when i call it should be very clear and understandable. When i gave my recall paperwork to Arisa she said that the tech would look at the issue, and determine if the recall needed to be taken care of. Of course after the oil change was done, it was determined that the parts/s needed to be replaced but the parts needed to be ordered and it would take a week. You have got to be kidding me! You didnt have anything in stock? Why would they not have told me over the phone that the issue would need to be checked first? It’s a 40+ mile round trip. i can’t believe you don’t have a few of the parts in stock on a recall. At the very least it should had been ordered when I called to schedule. I think it’s ridiculous that I have to waste my time and money shuttling my vehicle back and forth. More

Generally they provide great service in the past. This time I had an issue! Matt This time I had an issue! Matt More

Had my oil change done very quickly! Would recommend going to this dealership for service! Would recommend going to this dealership for service! More

Communication was very poor, I had to call multiple times just to get an update. My advisor was really no help at all. Everytime I called they stated he was in the shop. Dropped my car off on a tuesday night just to get an update. My advisor was really no help at all. Everytime I called they stated he was in the shop. Dropped my car off on a tuesday night with an appointment at 730am. Never received any update.. And the diagnosis took apparently 2 days for a ignition coil pack. Even picking up my car was terrible. I had a previous issue with this dealer when I purchased my car. And I feel the way I was treated when servicing my car reflected on that that situation. More

Andy did great thank you so much for getting my car in and out speedy and out speedy More

Winston excels in customer service and his dedication to his work and his ability to deliver high-quality service make him an invaluable member of your team. He consistently demonstrates a high level of sk his work and his ability to deliver high-quality service make him an invaluable member of your team. He consistently demonstrates a high level of skill, dedication, and professionalism. In my opinion, his contributions significantly impact the success of your service department, and he is a role model for his peers. I AM a satisfied customer. More

Great experience working with Josh Rosenberg. The issue was resolved fast and without any problems. The issue was resolved fast and without any problems. More

David is very nice stay on my side try very hard. After service so nice. After service so nice. More